BRIAN KAMUNGARO
BUSINESS MANAGER
Kampala,Uganda
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
3
3
Certifications
Work History
Assistant Driver Relations Manager
Faras Technologies Ltd.
Kampala, Uganda. , Rubaga, Namirembe Road
03.2024 - Current
- Addressed driver concerns and complaints, fostering positive and productive work environment.
- Monitored driver performance metrics and provide constructive feedback for continuous improvement.
- Maintain accurate records of driver performance, qualifications, and schedules.
- Improved safety procedures to create safe working conditions for workers
- Cross-trained existing employees to maximize team agility and performance
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions
- Assisted in organizing and overseeing assignments to drive operational excellence
Driver Relations Manager
Faras Technologies Ltd
Kampala, Uganda, Bakuli, Rubaga Division
09.2022 - 03.2024
- Led team of registered drivers, overseeing daily operations, performance and safety compliance.
- Implemented new driver training programs to enhance skills and knowledge.
- Successfully navigated challenging situations and resolved driver conflicts effectively.
- Spearheaded Driver Registrations and achieved 90% of desired number of online drivers.
Field Marketing Representative
Faras Technologies Ltd
Kampala, Uganda , Bakuli, Rubaga Division
08.2022 - 09.2022
- Promote company products and services: Generate leads and drive sales growth through presentations, demonstrations, or other marketing activities.
- Build client relationships: Develop strong relationships with potential and existing customers to understand their needs and promote solutions.
- Market research and competitor analysis: Conduct research to identify sales opportunities, understand market trends, and analyze competitor activity.
- Event participation: Set up and manage booths or displays at trade shows, conferences, or other industry events.
- Lead generation: Quantify leads, gather customer information, and follow up with potential customers.
- Brand awareness: Increase brand awareness and product visibility within designated territory.
Tele Sales Customer Care Agent
JUMIA UGANDA
Kampala, Uganda, Bugolobi
05.2022 - 08.2022
- Provided excellent customer service via Phone, resolving inquiries and complaints efficiently.
- Processed orders, facilitated returns and ensured customer satisfaction.
- Upheld company policies and procedures while maintaining positive and professional demeanor.
- Responded to more than 100 Phones on daily.
Customer Service Officer
Hickory Restaurant
Kololo, Kampala, Kololo
03.2021 - 06.2021
- Warm Welcome & Seating: Greeting guests warmly upon arrival, seating them promptly and efficiently, and ensuring a clean and comfortable dining environment.
- Menu Knowledge & Recommendations: Possessing in-depth knowledge of the menu, ingredients, and preparation methods to answer guest questions, offer recommendations, and cater to dietary restrictions or allergies.
- Order Accuracy & Efficiency: Taking orders accurately, relaying them clearly to the kitchen staff, and ensuring timely delivery of meals.
- Upselling & Additional Sales: Suggestively promoting appetizers, drinks, desserts, or other menu items to enhance the guest's experience and increase sales (where applicable).
- Payment Processing: Handling payments efficiently and accurately, offering various payment options, and resolving any billing issues politely.
Direct Sales Representative
SMILE COMMUNICATION UGANDA
Kampala, Uganda. , Bukoto
09.2020 - 03.2021
- Conducting Field Sales Campaigns and Directly Interacting with Clients. and at least close 10 Sales of routers on a weekly basis
- Achieved sales targets through effective communication and product knowledge.
- Developed sales strategies to convert leads into customers.
- Built strong relationships with clients, providing ongoing support and exceeding expectations.
Casual Labor Supervisor
MODERN LAMINATES UGANDA LIMITED
Jinja Uganda , Jinja
11.2019 - 08.2020
- Assigning And Supervision Of Casual Work.
- Supervised team of temporary workers, ensuring adherence to safety regulations and production goals. These were about 50 Employees
- Managed work schedules, assignments and performance evaluations.
- Resolved workplace conflicts and maintained positive and productive work environment.
Education
Bachelor of Business Studies - Business Administration And Management
Islamic University in Uganda
Kampala, Uganda. 08.2020 - 11.2023
Uganda Advanced Certificate Of Education - A' Level
Mpoma Royal College Uganda
Mukono, Uganda 01.2018 - 11.2019
Uganda Certificate of Education - O' Level
Mehta Secondary School
Lugazi, Uganda 01.2013 - 11.2016
Primary leaving examination - Primary Leaving Certificate
St. Edward Primary School
Lugazi, Uganda 01.2006 - 10.2012
Skills
Operations Management
undefinedPersonal Information
- Date of Birth: 10/03/99
- Gender: Male
- Nationality: Ugandan
Age
25
Religion
Christian
Maritalstatus
Single
Physicaladdress
Rubaga, Kampala
Emailaddress
briankamungaro@gmail.com
Responsibilitiesheld
Held a Prefectorial post at Mpoma Royal college from 2018-2019 as the managing director Entrepreneurship club.
Certification
Certificate in Digital Marketing Strategy
References
- MR. KATENDE KARIM, MARKETING MANAGER, FARAS TECHNOLOGIES LTD, +256 759019192/ +256 776 030302
- MR. TUBUSWEKE YUSUF, HEAD OF TELESALES, JUMIA UGANDA, +256 774 149810
- Mr. MATOVU BOBIC, TEAM LEAD FSR, SMILE COIMMUNICATIONS UGANDA, +256756252251
Timeline
Certificate in Digital Marketing Strategy
04-2024
Certificate in project management 101
04-2024
Certificate in Business Analytics with Excel
04-2024
Assistant Driver Relations Manager
Faras Technologies Ltd.
03.2024 - Current
Driver Relations Manager
Faras Technologies Ltd
09.2022 - 03.2024
Field Marketing Representative
Faras Technologies Ltd
08.2022 - 09.2022
Tele Sales Customer Care Agent
JUMIA UGANDA
05.2022 - 08.2022
Customer Service Officer
Hickory Restaurant
03.2021 - 06.2021
Direct Sales Representative
SMILE COMMUNICATION UGANDA
09.2020 - 03.2021
Bachelor of Business Studies - Business Administration And Management
Islamic University in Uganda
08.2020 - 11.2023
Casual Labor Supervisor
MODERN LAMINATES UGANDA LIMITED
11.2019 - 08.2020
Uganda Advanced Certificate Of Education - A' Level
Mpoma Royal College Uganda
01.2018 - 11.2019
Uganda Certificate of Education - O' Level
Mehta Secondary School
01.2013 - 11.2016
Primary leaving examination - Primary Leaving Certificate
St. Edward Primary School
01.2006 - 10.2012
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