Bridget Akandinda
Kampala,Uganda
Summary
Experience Education and technical support professional with a strong background in communication and problem solving. Proven ability to manage projects, support end-users and enhance customer satisfaction in fast paced environment seeking to leverage skills in a dynamic role that offers growth and development opportunities.
Overview
4
4
years of professional experience
Work History
Banassurance Consultant
Jubilee Life Insurance
Kampala
09.2024 - 06.2025
- Achieved sales targets by engaging prospective customers referred by bank staff.
- Promoted product knowledge and customer engagement
- Identified and seized new business opportunities in the market.
- Assisted with account openings for new clients to enhance customer base.
- Facilitated bank branch insurance trainings sessions.
- Collected subsequent premiums from customers to ensure ongoing coverage.
Systems Support Personnel
Planet Systems (U) Limited
Kampala
01.2024 - 07.2024
- Provided real-time technical support to end users resolving audio and video issues efficiently
- Conducted user training workshops to enhance product understanding and utilization.
- Facilitated communication with technical team to resolve escalated issues.
- Managed Customer database updates, ensuring accurate and timely information.
- Collected and reported customer feedback for service improvement.
- Conducted fieldwork and market research focused on customer base.
- Engaged in customer relationship management to meet expectations.
- Executed data entry tasks using Microsoft Office Suite proficiently.
Administrative Assistant
Planet Systems (U) Limited
Kampala
12.2022 - 12.2023
- Managed record keeping, documentation, and filing for efficient access to information.
- Executed system and equipment maintenance tasks to ensure operational reliability.
- Maintained accurate financial transaction records to support budget oversight.
- Oversaw petty cash management, ensuring proper allocation and reporting.
- Scheduled meetings and reminders for responsible parties to enhance accountability.
- Monitored office supply inventory and placed orders as necessary to prevent shortages.
- Provided feedback to finance and accounting departments to strengthen internal controls.
Teaching Assistant
Royal Giant Secondary School
Mityana
04.2022 - 07.2022
- Supported lead teachers with lesson planning and classroom management, fostering a productive learning environment.
- Collaborated on lesson plans and developed educational materials under supervision.
- Maintained discipline and supported effective classroom management strategies.
- Participated in meetings, workshops, and training sessions to enhance teaching skills.
- Engaged in reflective practices to identify opportunities for professional growth.
Teacher Intern
Nile High School-Mukono
Mukono
08.2021 - 09.2021
- Assisted lead teacher in delivering lessons and supporting student engagement.
- Contributed to lesson planning by creating educational materials under supervision.
- Maintained classroom discipline to foster a conducive learning environment.
- Participated in meetings and training sessions to enhance teaching skills.
- Engaged in reflective practices to identify areas for personal growth.
- Supported classroom activities to reinforce learning objectives.
Education
Bachelor of Arts with Education - English and Literature
Kyambogo University
Kampala 01.2022
Advanced Certificate of Education - UACE
Nile High School
Mukono, Uganda01.2017
Certificate of Education - UCE
Nile High School
Mukono, Uganda01-2015
Primary Leaving Examinations - PLE
Bweranyangi Junior School
Bushenyi01.2011
Skills
- Customer Service
- Communication skills
- Problem Solving
- Time Management
- Information technology proficiency
- Microsoft Office Suite
Personal Information
- Gender: Female
- Nationality: Ugandan
Languages
- English
- Runyankole
- Luganda
References
- Miss Jane Ebuk, Manager Systems Support Services, Planet Systems (U) Limited, +25678319555
- Mr Gareeba John Mark, Head of English and Literature Department, Nile High School - Mukono, +256787223373
- Mrs Asiimwe Elizabeth, Lecturer- Literature, Kyambogo University, +256701336304
Hobbies and Interests
- Travelling and making friends
- Reading
- Photography
Skills And Competence
- Leadership Skills, Secretary for Scripture Union at Nile High School 2016-2017 and this helped me to bring out the best abilities among my team members and motivate them to work together
- The ability to communicate confidently both through speaking and writing with colleagues and clients from all levels of an organization
- Self-motivated and positive attitude with ability to motivate, direct and coach colleague
- Proficient Information and Technology skills which include use of Microsoft word, Excel, Power Point and teas for meetings.
Capability Report
Am a person of integrity, committed team player with exceptional attention to details, looking forward to growing my career in fulfilling and rewarding professional environment. I have strong creativity and involving working all around with ideas and improving them in order to reach new and existing customers.
Timeline
Banassurance Consultant
Jubilee Life Insurance
09.2024 - 06.2025
Systems Support Personnel
Planet Systems (U) Limited
01.2024 - 07.2024
Administrative Assistant
Planet Systems (U) Limited
12.2022 - 12.2023
Teaching Assistant
Royal Giant Secondary School
04.2022 - 07.2022
Teacher Intern
Nile High School-Mukono
08.2021 - 09.2021
Bachelor of Arts with Education - English and Literature
Kyambogo University
Advanced Certificate of Education - UACE
Nile High School
Certificate of Education - UCE
Nile High School
Primary Leaving Examinations - PLE
Bweranyangi Junior School