BRIDGET NAKUYA
Kampala
Summary
Accomplished professional with expertise in gender and social inclusion, behaviour change communication, and community mobilisation. Demonstrates proficiency in qualitative and mixed-methods research, data collection, and reporting. Skilled in stakeholder engagement and cross-sector partnership building, with a strong focus on vulnerable group engagement. Adept at utilising customer relationship management systems and the Microsoft Office suite to enhance operational systems design and client-centric service delivery. Committed to discretion and confidentiality, with fluency in English and Luganda facilitating effective virtual communication. Career goals include advancing financial administration, budget oversight, procurement, inventory management, and conflict resolution within diverse organisational settings.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Administrator
T FINANCE SOLUTIONS LTD
Kampala
09.2021 - Current
- Manage sensitive client and employee data with strict confidentiality, including payroll processing and financial records—demonstrating high standards of accuracy and compliance.
- Maintain organized digital filing systems and respond promptly to internal stakeholder inquiries, modeling professional remote communication.
- Coordinate schedules and documentation for leadership, ensuring seamless operational continuity.
Customer Experience Associate
ShopRite (U) Ltd
Kampala
07.2019 - 08.2021
- Managed over 100 customer interactions daily through in-person and phone support while resolving complaints effectively.
- Ensured accurate transaction logging and cash handling with zero discrepancies maintained over 12 months.
- Identified client needs through active listening to recommend suitable services.
Office & Client Administrator
Antipas (U) Ltd
Kampala
09.2017 - 03.2018
- Facilitated client communications by handling inbound calls and conducting follow-ups.
- Maintained a database of over 500 contacts for effective client management.
- Scheduled meetings and tracked action items to support leadership with daily updates on market and client activity.
- Implemented an inventory and supplier tracking system for improved organisation and follow-through.
Client Relations & Insurance Agent
Jubilee Life Insurance Company
Kampala
09.2016 - 03.2018
- Facilitated communication with over 200 clients in underserved communities regarding health-adjacent insurance products with clarity and empathy.
- Performed regular outbound follow-ups to collect premiums, confirm coverage details, and provide policy updates.
- Simplified complex terms into accessible language (Luganda/English) to ensure client understanding and informed decision-making.
Field Research Assistant (short term)
NAADS–NARO (National Agricultural Research Organis
Kampala
11.2017 - 11.2017
- Facilitated over 50 household interviews on livelihoods and food security, demonstrating active listening, ethical data handling, and cultural awareness.
- Assisted in documenting and reporting findings with attention to detail to support national-level health discussions.
- Contributed to the understanding of food security issues within community settings.
Education
Bachelor of Arts - Bachelor of Arts in Social Sciences
Kyambogo University
Uganda 08.2012 - 12.2015
A-Levels - Uganda Advanced Certificate of Education (UACE)
St. John’s Senior Secondary School
Uganda 01.2010 - 12.2011
Skills
- Gender and social inclusion
- Vulnerable group engagement
- Qualitative and mixed-methods research
- Data collection and reporting
- Stakeholder engagement
- Cross-sector partnership building
- Customer relationship management systems
- Microsoft office suite proficiency
- Discretion and confidentiality
- Virtual communication
- Procurement and inventory management
- Operational systems design
- Client-centric service delivery
- Conflict resolution
Languages
English
Fluent
Luganda
Fluent
References
References available upon request.
Timeline
Administrator
T FINANCE SOLUTIONS LTD
09.2021 - Current
Customer Experience Associate
ShopRite (U) Ltd
07.2019 - 08.2021
Field Research Assistant (short term)
NAADS–NARO (National Agricultural Research Organis
11.2017 - 11.2017
Office & Client Administrator
Antipas (U) Ltd
09.2017 - 03.2018
Client Relations & Insurance Agent
Jubilee Life Insurance Company
09.2016 - 03.2018
Bachelor of Arts - Bachelor of Arts in Social Sciences
Kyambogo University
08.2012 - 12.2015
A-Levels - Uganda Advanced Certificate of Education (UACE)
St. John’s Senior Secondary School
01.2010 - 12.2011