Dynamic customer service professional with extensive experience at Azam Media Uganda, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and empathy. Skilled in utilizing CRM software to track interactions, ensuring first call resolution and fostering loyalty. Committed to delivering exceptional service and driving positive outcomes.
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Successful pump attendant with 60years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.