Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Buyinza Sossipateri

Kampala

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Reconciliation officer

Postbank Uganda Limited
12.2021 - Current
  • Charged with preparing accurate and timely reconciliations for all suspense, Nostro, ATM, UPI, and any other internal accounts by bank policies.
  • Daily/weekly/monthly reconciliation of Suspense/Nostro/Internal accounts of various bank products (Wendi/wallets, loans, Credit cards, ATM, Agency banking, international money transfers, online banking).
  • Follow up/Escalate with responsible business units on outstanding items according to bank procedures.
  • Report/ escalate control breaches to the Manager Reconciliation and support for timely investigation.
  • Identify exceptions/suspicious transactions and escalate them to the manager promptly.
  • Identify potential system issues that affect the reconciliation of suspense accounts to support in providing solutions to the teams in closing the issues.
  • Verify the reliability and accuracy of data provided by third parties with that in the core banking application.
  • Support the Manager reconciliation& Support with information regarding all relevant issues and keep her informed of the status of the reconciliations and related unresolved issues.
  • Contribute to or support recommendations on changes in operational procedures that relate to Reconciliation’s functions.
  • Respond to customer queries in a timely and professional manner.
  • Identification of issues or concerns related to potential gaps in existing processes, procedures and policies.
  • Support the Manager reconciliation and Support by contributing to process improvement strategies to address identified inefficiencies and ensure required processes are established to meet changing needs.
  • Prevent fraud and operational losses.
  • Achievements
  • Detected a system glitch on the mobile wallet (Wendi) platform where customers were receiving funds for failed transactions which would cost the Bank billions of losses.
  • Contributed to the alignment of all Wendi reconciliations.
  • Participated in the new Bank projects like wallet integrations.
  • Adhering to and maintaining service level agreements without compromising the quality of service.
  • I was selected as the cultural change champion representing operation and Service Department.

E-banking Officer (In charge of money transfers)

Postbank Uganda Limited
01.2018 - 11.2021
  • Responsible for the daily processing of back-office operations that relate to E-channels in line with operating guidelines as a means of contributing to quality service delivery.
  • Sign up both new branches and sub-agents for Money Gram and Western Union (onboarding).
  • Do reconciliation between Post Bank & sub-agents for MoneyGram, Western Union, and Transfast Money transfer services on a daily.
  • Reconcile between Post Bank & International Money Transfer organizations
  • Ensure that funds transfer services are operating smoothly at all branches and agents.
  • Grow revenue from Western Union, Money Gram, and Mastercard.
  • Daily monitoring of transactions done on the money transfer network to control fraud.
  • Give technical support to branches and sub-agents about money transfer services.
  • Give Monthly performance reports on money transfer services.
  • Installation of Western Union, MoneyGram, and Mastercard user machines for both Postbank branches and subagents.
  • Posting settlements on Funds transfer suspense accounts for both Postbank and sub agents
  • Provide Operational support to Branches and agents like Password reset, transaction Amendments, refunds.
  • Making daily payments to all money transfer sub-agents.
  • Schedule quarterly compliance training to sub agents and branches for western union, Money Gram and Mastercard.
  • Achievements
  • Onboarded new money transfer Agents like Cairo Bank.
  • Participated in the enrollment Mastercard/ Transfast-Money transfer service on the Bank platform.

Archives officer

Postbank Uganda Limited
06.2016 - 01.2017
  • Maintaining all records of the bank and retrieving them when need arises.
  • Maintaining efficient and accurate archives system of the bank.
  • Ensure that all internal enquiries regarding records processing are dealt with promptly, including document retrieval on requests.
  • To provide training to staff that have the responsibility of managing records.
  • Ensuring compliance with applicable fiscal, legal or administrative requirements.
  • Liaising with the Business technology department on issues of the tools and systems used in records and Archives.
  • Maintain the Bank’s records and electronic files securely and in good order, ensuring that they can be searched and accessed in line with applicable regulations and restrictions.
  • Sort and arrange records for electronic document management system and proper verification of scanned records for proper uploads into the system.
  • Perform any other duties as may be assigned from time to time.
  • Achievements
  • Pioneered the implementation of the Electronic Document Management System (EDMS) in the Bank.
  • Participated in the Decluttering of records in all Postbank branches.

Scanning officer

Postbank Uganda Limited
12.2015 - 05.2016
  • Sort and arrange records for electronic document management system and proper verification of scanned records for proper uploads into the system.
  • Upload all the scanned records into the electronic document management system ( EDMS)
  • Refiling scanned records and shelving them properly.
  • Perform any other duties as may be assigned from time to time.

Teacher - Head IT department

Nnalinya Irene Ndagire S.S - Kayunga
01.2012 - 01.2015
  • In charge of IT department in O’ level section.
  • Perform all other duties assigned from time to time.

Education

BSc (Hons) - Information technology

Uganda Christian University
01.2015

Uganda advanced certificate -

Namagabi Secondary School
01.2008

Uganda certificate -

Baale Secondary School
01.2006

Primary Leaving Examination -

Maggwa Primary School
01.2002

Skills

  • Excellent Reconciliation skills
  • Data Analysis skills
  • Knowledge in Union pay International (UPI)
  • Knowledge in E-utilities
  • Ability to deliver time saving solutions to tight deadlines
  • Knowledge of ERP solutions
  • Knowledge in troubleshooting
  • Communication and interpersonal relationship skills
  • Ability to timely respond and attend to requests
  • Good customer care service skills
  • Ability to maintain information that is up to date and accurate
  • Accurate data entry and Data manipulation skills
  • Flexible enough to handle changing environments
  • Service oriented with a distinct team-work attitude and ability to attend to details
  • Strong analytical abilities

References

1. Ms. Samantha Lwanga

 Assistant Head of Operation-Interswitch Financial Services.

+256752334943

lwangasamantha@gmail.com


2. Mr. Ashraf Bulo

Supervisor records -Equity Bank Uganda

+256703051343

ashiraf.bulo@gmail.com


3. Ms Carol Namuganyi

Financial Control Accountant -Postbank Uganda Limited

+256700581862

cnamuganyi@gmail.com

Timeline

Reconciliation officer

Postbank Uganda Limited
12.2021 - Current

E-banking Officer (In charge of money transfers)

Postbank Uganda Limited
01.2018 - 11.2021

Archives officer

Postbank Uganda Limited
06.2016 - 01.2017

Scanning officer

Postbank Uganda Limited
12.2015 - 05.2016

Teacher - Head IT department

Nnalinya Irene Ndagire S.S - Kayunga
01.2012 - 01.2015

BSc (Hons) - Information technology

Uganda Christian University

Uganda advanced certificate -

Namagabi Secondary School

Uganda certificate -

Baale Secondary School

Primary Leaving Examination -

Maggwa Primary School

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