BYABAKAMA CHARLES
Kampala,100
Summary
Talented Customer Support Analyst highly knowledgeable about products. Consistently delivers above-and-beyond support to serve customers' needs, build loyalty, and maximize company profits. Detail-oriented, service-focused and reliable in solving technical problems. Hardworking Customer Support Engineer with exceptional insight regarding network, communication and security protocols. A diligent employee always willing to step up and help customers no matter how complex the issue is. Ready for a new position that involves troubleshooting in the IT environment. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Customer-focused Comfort Advisor with many years of record-setting HVAC sales experience. Thorough and attentive problem-solver with flair for winning customer trust and closing sales. Dedicated to complete customer satisfaction and to following through with customer support until total project completion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CUSTOMER SUPPORT
WIZZY FINANCIAL SERVICE
KAMPALA, KAMPALA
02.2021 - 07.2024
- Investigated escalated customer support inquiries and provided resolution based on established guidelines.
- Ensured compliance with company's policies and procedures related to legal customer support operations.
- Reviewed customer feedback to identify areas of improvement in customer support operations.
- Provided customer support during the event by responding to inquiries in a timely manner.
- Provided customer support regarding installation of new equipment or services, answering questions and demonstrating product features.
- Developed and implemented customer support strategies to ensure satisfaction with smart home products.
- Conducted regular meetings with customer support team members to discuss challenges and successes in providing technical assistance.
- Recruited qualified candidates for open positions within the Customer Support Department.
- Provided guidance and mentorship to junior customer support team members.
- Developed detailed documentation for processes and procedures related to customer support operations.
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
Relationship Officer
KALITUSI NGO
MBARARA, WERSTERRN STATE
01.2019 - 02.2021
- Assisted customers in opening new accounts and resolving any queries or issues they had.
- Provided financial advice to clients based on their needs and goals.
- Performed credit analysis of customer profiles and portfolios, ensuring adherence to credit policies.
- Analyzed client data to identify opportunities for cross-selling products and services.
- Researched market trends and competitor activity to identify potential areas for growth and expansion.
- Conducted regular reviews of existing client relationships to ensure the highest level of service was provided.
Education
Bachelor of Science - COMPUTER EDUCATION
KABALE UNIVERSITY
KABALE05-2024
Skills
- Customer support strategy
- Business customer support
- Customer support background
- Customer Support Analysis
- Onsite customer support
- Exceptional customer support
- Customer Support
Accomplishments
- DISTRICT CHAMPION VOLLEYBALL
- REGIONAL HAMPION
- NATIONAL RUNNER UP..2019
Certification
- SPORTS LEADER
- BEST RELATIONS MANAGER
Timeline
CUSTOMER SUPPORT
WIZZY FINANCIAL SERVICE
02.2021 - 07.2024
Relationship Officer
KALITUSI NGO
01.2019 - 02.2021
- SPORTS LEADER
- BEST RELATIONS MANAGER
Bachelor of Science - COMPUTER EDUCATION
KABALE UNIVERSITY
Similar Profiles
Fred MitchellFred Mitchell
Operations Manager at University of California San Diego Health – Patient Financial ServiceOperations Manager at University of California San Diego Health – Patient Financial Service
RANJITHA SRANJITHA S
Customer Service Executive at FEDBANK FINANCIAL SERVICE LTDCustomer Service Executive at FEDBANK FINANCIAL SERVICE LTD
Carlos PerezCarlos Perez
Operations Assistant at Global Financial ServiceOperations Assistant at Global Financial Service