BYAMATUNGO JESSY
IT/ Network Support Engineer
Mbarara, Kampala
Summary
Results-driven IT/Network Support Engineer with 3 years of expertise deploying and maintaining Information systems, LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Therefore seek a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
18
18
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Freelance Network Engineer
KASH HARWARE, SILVERBACK HOTEL, UTCL
Mbarara
01.2023 - Current
- Computer software and hardware installation, configuration and maintenance, telephone connectivity, LAN, WAN and setup of power infrastructure during distribution.
- Troubleshoot network systems, diagnosed and solved hardware or software faults and replaced faulty parts as required.
- Participated in the documentation and implementation of policies and standard operating procedures.
- Participated as a member of the IT management team in planning, problem resolution, and reviewing department performance.
- Monitored the I.T inventory usage and maintained an up-to-date database of all the equipment at the office and in the field for accountability.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Integrated data, voice and video networks for use in multi-site installations.
- Organized frameworks to transfer secure data from internal to external and public networks.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Recommended options for disaster recovery and remote access security.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Collaborated with vendors to identify best options for optimizing network performance.
Registration Clerk (Volunteer)
OFFICE OF THE PRIME MINISTER - UNHCR
Adjumani, Hoima, Isingiro
01.2022 - 12.2022
- Supported in raw data verification in comparison with the already existing database of the beneficiaries under OPM-UNHCR RAAP database system.
- Registered new arrival as asylum seekers in several Nakivale reception centers including Base camp, Juri and Oruchinga.
- Supported in biometric data verification in comparison with the already existing database of the persons of concern.
- Used Progress-v4 software during the registration process of the new arrivals in Nakivale refugee camp.
- Used the BIMs software to record and verify the biometrics of individual refugees in Kyangwali and Adjumani refugee camps.
- Used the Iris and finger print scanner to capture the biometrics of persons of concern.
- Helped the already existing staff members through backlog clearing during the registration process.
- Assisted in the internet signal overlook during registration in areas where signal strength was a concern.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Secured and protected data from unauthorized access by complying with security protocols.
- Updated and maintained customer information, documents and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed strong communication and organizational skills through working on group projects.
IT/Network Support Engineer
KASH GENERAL HARDWARE AND HOTELS
Mbarara
03.2021 - 01.2022
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Remotely analyzed and diagnosed complex network faults for the end-users, recommending and implementing corrective measures.
- Oversaw intern engineers, directing work orders while monitoring performance metrics and consumer feedback.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Performed network security design and integration duties.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Assistant IT Support Engineer
MAKERERE UNIVERSITY JOINT AIDS PROGRAMME
Kampala
10.2020 - 02.2021
- Installed server software and setup accounts by assigning the rightful privileges to the right users.
- General computer setup on to the domain and assigning of user roles as per the user authentication level.
- Setup of computer and other hardware such as printers, scanners and troubleshooting of the very equipment both using software and hardware.
- Setup and maintained computer network as requested by the I.T manager to fulfill the requirements of the user in accordance with the company laws.
- Backup of server one and two both to the cloud and hard drives in order to mitigate the crash impacts on the daily work routines.
- Supervised the data analysis and management, maintaining data accuracy and integrity.
- Coordinated with internal and external stakeholders to support data accuracy and integrity since the health data is sensitive to individuals.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Master Of Science In Information Systems - Management Information Systems
MBARARA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Mbarara 07.2023 - Current
Bachelor Of Science In Computer Engineering - Computer Engineering Technology
MBARARA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Mbarara 08.2016 - 04.2021
Uganda Advanced Certificate Of Education -
BOSTON HIGH SCHOOL - MPALA
Entebbe 01.2014 - 11.2015
Uganda Certificate Of Education -
BOSTON HIGH SCHOOL - MPALA
Entebbe 01.2010 - 11.2013
Primary Leaving Examinations -
IBANDA TOWN PRIMARY SCHOOL
Ibanda 01.2002 - 11.2009
Skills
IT project management
undefinedCertification
Project Management Essentials Certificate, Cornerstone onDemand Foundation
Referees
Name: Vicent Rutagangibwa
Cell: +256 752 951 706
Email: ruts.vicent@gmail.com
(IT Manager, Kash general hardware and hotels Ltd)
Name: Astar Kitimbo
Cell: +256 701 553 751
Email: astar.kitimbo@opm.go.ug
(IT Assistant, Office of the prime minister-Mbarara Desk)
Name: Twesigye Tedson
Cell: +256 775 513 458
Email: tedson.twesigye@opm.go.ug
(IT Supervisor, OPM - Verification Excercise)
Timeline
Master Of Science In Information Systems - Management Information Systems
MBARARA UNIVERSITY OF SCIENCE AND TECHNOLOGY
07.2023 - Current
Diploma in interconnecting Cisco Network Devices (ICND1)v3 CCNA, Alison Academy
06-2023
Project Management Essentials Certificate, Cornerstone onDemand Foundation
04-2023
Engaging with Human Rights Systems on Displacement and statelessness, UNHCR
04-2023
Freelance Network Engineer
KASH HARWARE, SILVERBACK HOTEL, UTCL
01.2023 - Current
Registration Clerk (Volunteer)
OFFICE OF THE PRIME MINISTER - UNHCR
01.2022 - 12.2022
IT/Network Support Engineer
KASH GENERAL HARDWARE AND HOTELS
03.2021 - 01.2022
Assistant IT Support Engineer
MAKERERE UNIVERSITY JOINT AIDS PROGRAMME
10.2020 - 02.2021
Bachelor Of Science In Computer Engineering - Computer Engineering Technology
MBARARA UNIVERSITY OF SCIENCE AND TECHNOLOGY
08.2016 - 04.2021
Uganda Advanced Certificate Of Education -
BOSTON HIGH SCHOOL - MPALA
01.2014 - 11.2015
Uganda Certificate Of Education -
BOSTON HIGH SCHOOL - MPALA
01.2010 - 11.2013
Primary Leaving Examinations -
IBANDA TOWN PRIMARY SCHOOL
01.2002 - 11.2009
Similar Profiles
JENNA BITTONJENNA BITTON
Engraver, Kitchen & Bath Sales Associate at McDONALD'S HOME HARWAREEngraver, Kitchen & Bath Sales Associate at McDONALD'S HOME HARWARE
Arietta ZwetowArietta Zwetow
Associate at ACE HarwareAssociate at ACE Harware
Ayushi SaraswatAyushi Saraswat
Event Planner/Project Manager at Kash Patel ProductionsEvent Planner/Project Manager at Kash Patel Productions