BYAMATUNGO JESSY
IT Infrastructure & Cybersecurity Specialist
Kampala
Summary
Results-driven IT Infrastructure & Cybersecurity Specialist with over 5 years of experience supporting enterprise environments in healthcare, hospitality and NGO sectors. Highly skilled in IT Infrastructure Management, Cybersecurity Operations, Incident Response, and Strategic Project Leadership. Proven ability to design resilient network architectures, lead cross-functional technical teams, and implement secure, scalable IT solutions aligned with ITIL and ISO 27001 best practices. Adept at bridging technology with organizational goals to enhance efficiency, security, and business continuity.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
5
5
Certificates
3
3
Languages
Work History
Senior IT Specialist
Joint Clinical Research Centre (JCRC)
Lubowa, Kampala
09.2025 - Current
- Provide technical leadership in IT Infrastructure and Cybersecurity management, ensuring optimal performance and security of enterprise systems.
- Lead Level 4 incident response and root-cause analysis for critical IT issues across multiple sites.
- Serve as Cybersecurity Lead, deploying SIEM for real-time threat detection and incident monitoring.
- Develop and oversee project plans for IT infrastructure upgrades, including LAN/WAN redesign, network switching, and next-generation firewalls.
- Coordinate and implement cybersecurity awareness campaigns, reducing human-related vulnerabilities.
- Advise management on technology risk mitigation, system optimization, and infrastructure scalability.
- Supervise IT teams in executing infrastructure projects that align with organizational objectives and security compliance standards.
IT Specialist
Infectious Diseases Institute (IDI)
Mulago, Kampala
04.2023 - 08.2025
- Delivered enterprise-level infrastructure support and acted as Level 3 escalation point for critical incidents.
- Managed Active Directory, DNS, DHCP, file servers, and enterprise firewall configurations (Sophos, Fortinet).
- Administered VPNs, endpoint security, and centralized antivirus systems to ensure network resilience.
- Coordinated major incident management and post-incident documentation.
- Oversaw WAN stability, server continuity, and disaster recovery readiness for remote offices.
Senior Information Systems Administrator
Kash Group (Hardware & Hotels)
Mbarara
01.2022 - 03.2023
- Directed branch-wide LAN/WAN optimization, applying QoS and firewall policies to ensure efficient traffic management.
- Deployed and managed server monitoring tools, reducing downtime risks by 55%.
- Oversaw SAN storage, data backups, and user access provisioning in compliance with IT security policies.
- Installed and maintained biometric access control, CCTV, and VoIP communication systems.
IT/Network Support Engineer
Uganda Telecom (UTCL)
Mbarara
10.2020 - 12.2021
- Configured and maintained routers, switches, and network nodes for stable WAN connectivity.
- Provided tiered technical support, resolving system issues and maintaining SLA compliance.
- Created detailed network documentation to improve knowledge sharing and troubleshooting efficiency.
Education
Master of Science in Information Systems - Management Information Systems
MBARARA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Mbarara 09.2023 - 10.2025
Bachelor of Science in Computer Engineering - Computer Engineering Technology
MBARARA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Mbarara 08.2016 - 04.2021
Uganda Advanced Certificate Of Education -
BOSTON HIGH SCHOOL - MPALA
Entebbe 01.2014 - 11.2015
Uganda Certificate Of Education -
BOSTON HIGH SCHOOL - MPALA
Entebbe 01.2010 - 11.2013
Primary Leaving Examinations -
IBANDA TOWN PRIMARY SCHOOL
Ibanda 01.2002 - 11.2009
Skills
IT project management
Network Troubleshooting
Analytical skills
Network architecture understanding
Remote work support
Networking protocol expertise
Information security technology
Verbal and written communication
Disaster recovery operations
Team management
Problem-solving
Teamwork and collaboration
Certification
Project Management Essentials Certificate, Cornerstone onDemand Foundation
Referees
- Tamale Cyprians, IT Manager, Infectious Diseases Institute
✉️ ctamale@idi.co.ug
_
- Vicent Rutagangibwa, IT Manager, Kash Group
✉️ ruts.vicent@gmail.com
_
- Mutangizi Peter, Regional Operations, UTCL
✉️ peter.mutangizi@utcl.co.ug
Accomplishments
- Wazuh/SIEM Implementation (2025) – Deployed incident monitoring and response system to enhance cyber defence.
- Cybersecurity Awareness Campaigns (2025) – Designed and led staff sensitization programs on phishing and data security.
- Network Infrastructure Upgrades (2024–2025) – Modernized LAN/WAN with next-generation switches and firewalls.
- Network Extension Project (2024–2025) – Extended secure connectivity to remote offices using Sophos RED technology.
- IT Capacity Building Program (2022–2024) – Conducted digital literacy and infrastructure management training for staff.
Timeline
AI Security & Governance
01-2026
Senior IT Specialist
Joint Clinical Research Centre (JCRC)
09.2025 - Current
Master of Science in Information Systems - Management Information Systems
MBARARA UNIVERSITY OF SCIENCE AND TECHNOLOGY
09.2023 - 10.2025
Diploma in interconnecting Cisco Network Devices (ICND1)v3 CCNA, Alison Academy
06-2023
IT Specialist
Infectious Diseases Institute (IDI)
04.2023 - 08.2025
Project Management Essentials Certificate, Cornerstone onDemand Foundation
04-2023
Engaging with Human Rights Systems on Displacement and statelessness, UNHCR
04-2023
Senior Information Systems Administrator
Kash Group (Hardware & Hotels)
01.2022 - 03.2023
Cisco CCNA: Switching, Routing, and Wireless Essentials
07-2021
IT/Network Support Engineer
Uganda Telecom (UTCL)
10.2020 - 12.2021
Bachelor of Science in Computer Engineering - Computer Engineering Technology
MBARARA UNIVERSITY OF SCIENCE AND TECHNOLOGY
08.2016 - 04.2021
Uganda Advanced Certificate Of Education -
BOSTON HIGH SCHOOL - MPALA
01.2014 - 11.2015
Uganda Certificate Of Education -
BOSTON HIGH SCHOOL - MPALA
01.2010 - 11.2013
Primary Leaving Examinations -
IBANDA TOWN PRIMARY SCHOOL
01.2002 - 11.2009