A dedicated and technically adept NOC Engineer with over 3years of experience in monitoring, troubleshooting, and maintaining network systems. Seeking to leverage my skills and expertise to contribute to the operational excellence of Your Organization
Hi, I’m
BYENKYA EMMANUEL PRINCE
Kampala,102
Summary
Overview
8
years of professional experience
Work History
ROKE TELKOM LTD
Network Operations Center Engineer
10.2022 - Current
Job overview
- Appropriate escalation of issues to the relevant parties e.g
- To management, senior engineers or 3rd party vendors for assistance in reaching a resolution
- 24/7 routine-based monitoring of network infrastructure, servers and customer end-devices to ensure set SLAs are reached
- Troubleshooting last mile connections with different engineers and customers
- Monitoring logged tickets with third party Service providers and follow them to resolution
- Collaboration with the field team to troubleshoot and solve client complaints
- Tier 2 supports collocation and ISP services
- Supported the customer in troubleshooting and solving LAN/WAN, Ethernet and Frame Relay Issues in routers and layer3 switches
- Analyzed hardware and software specs by identifying the root cause of problems and recommended solutions
ROKE TELKOM LTD
Graduate Trainee
11.2021 - 09.2022
Job overview
- Service desk administration and client support
- Network monitoring and using network management tools to provide reports
- Routing requests to resolution groups when incidents are not resolved during initial support
- Monitoring logged tickets with third party Service providers and follow them to resolution
- Collaboration with the field team to troubleshoot and solve client complaints
- Tier 2 support for collocation and ISP services.
ARON FOOD INDUSTRIES LTD.
Information Technology Assistant
01.2019 - 01.2021
Job overview
- As the Information Technology Assistant, I’m responsible for overseeing general field operations of information technology and related areas
- Ensure All field reports are revised and submitted at the set time to ensure proper planning of the organization
- Key Performance Indicator (KPI’s) and parameters accepted by the universal install and configure software and computer systems
- Troubleshoot and resolve issues with software or hardware
- Walk colleagues or clients through steps to help them resolve their technical problems
- Maintain procedures and reports that provide technical support to the entire organization.
GLOBAL PRODUCTS LTD.
Assistant Operation Manger
01.2017 - 01.2018
Job overview
- As the Assistant Operation Manager: I’m responsible for overseeing general field operations in Kibale Kagadi and Mabale respectively
- Ensure budgetary and products quality compliance and team accountability as per set Key Performance Indicator (KPI’s) and parameters accepted by the universal Tobacco Association
- Participate in weekly departmental as well as management meetings
- Oversee external and internal operations’ resources and distribution as per planned consumption
- Manage professional Procurement, warehousing and logistics.
Education
Ndejje University
Bachelors of Information Technology
01.2022
University Overview
Solid Rock Life and Business Se
International Health and Safety
01.2019
University Overview
Uganda Forest Hill College
Uganda Certificates of Education
01.2017
University Overview
Namilyango High School Gulama
Uganda Certificates of Education
01.2015
University Overview
Seeta Parents Primary School
Primary Leaving Education
01.2011
University Overview
Skills
- Network Monitoring and Troubleshooting
- CISCO Certified
- System Diagnostics and Maintenance
- Network Performance Optimization
- Incident Response and Resolution
- Technical Documentation
- Collaboration and Communication
- Switches
- Juniper
Hobbies and Interests
Hobbies and Interests
- Traveling
- Sports
- Reading
References
References
- Mr. David Mugambwa, Kalya courts hotel, Managing director, +256 772 500 279, ifo@kalyacourtshotel.com
- Mr. Peter Muhumuza, Roke Telkom Ltd, Chief Technical Officer, +256 776 790 193, pmuhumuza@roketelkom.co.ug
Uganda
Uganda
+256755598209
Personal Information
Personal Information
- Nationality: Ugandan
- Marital Status: Single
Timeline
Network Operations Center Engineer
ROKE TELKOM LTD
10.2022 - Current
Graduate Trainee
ROKE TELKOM LTD
11.2021 - 09.2022
Information Technology Assistant
ARON FOOD INDUSTRIES LTD.
01.2019 - 01.2021
Assistant Operation Manger
GLOBAL PRODUCTS LTD.
01.2017 - 01.2018
Ndejje University
Bachelors of Information Technology
Solid Rock Life and Business Se
International Health and Safety
Uganda Forest Hill College
Uganda Certificates of Education
Namilyango High School Gulama
Uganda Certificates of Education
Seeta Parents Primary School
Primary Leaving Education
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