CARLSON BYAMUGISHA
CUSTOMER RELATIONS EXECUTIVE
Kampala,Central
Summary
Proven achiever in enhancing customer satisfaction and retention, I excelled at Regal Paints Uganda Ltd by implementing effective complaint resolution strategies and fostering key stakeholder relationships. My blend of strong communication skills and proficiency in cloud-based tools drove significant improvements in service quality, achieving notable increases in performance metrics. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Relations Executive
Regal Paints Uganda Ltd
01.2022 - Current
- Participated in initiatives aimed at improving overall team performance and enhancing the quality of support provided to customers.
- Collaborated with cross-functional teams to address customer concerns and implement effective solutions.
- Assisted in training new staff members on company policies, procedures, and best practices for delivering exceptional customer service.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Championed process improvement efforts aimed at reducing average handle time while maintaining high levels of customer satisfaction ratings.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Consistently exceeded performance metrics in areas such as call handling time, first-call resolution rate, and overall customer satisfaction score.
- Provided valuable feedback to management regarding potential improvements to products or services based on customer insights gathered during interactions.
Sales and Marketing Executive
Kansai Plascon Uganda Ltd
05.2018 - 01.2022
- Conducted comprehensive market research to identify emerging trends and opportunities for business expansion.
- Increased sales revenue by developing and implementing strategic marketing plans.
- Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Managed sales promotions and marketing strategies on major social media sites.
- Delivered informative product presentations at industry conferences, generating buzz around company offerings and attracting new leads.
- Mentored junior staff members, fostering their professional growth as well as enhancing overall team performance levels.
Education
Bachelor of Science - Marketing
Makerere University
Nakawa 08.2015 - 01.2019
Skills
Staff education and training
Languages
English
Native language
English
Proficient
C2
Hobbies
1. Singing
2. Listening to Music
3. Reading
4. Traveling
5. Drama
Timeline
Customer Relations Executive
Regal Paints Uganda Ltd
01.2022 - Current
Sales and Marketing Executive
Kansai Plascon Uganda Ltd
05.2018 - 01.2022
Bachelor of Science - Marketing
Makerere University
08.2015 - 01.2019
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