CAROLE K MALAIKA MUGABI

• Strategic advisory and growth planning: Provide strategic guidance to small and medium enterprises (SMEs) participating in the Stanbic Business Incubator, focusing on market positioning, competitive analysis and long-term growth strategies. Advise on developing effective business models, supporting the alignment of business operations with strategic goals to foster sustainable expansion.
• Partnership development and resource Mobilization: Identify and secure strategic partnerships that enhance the resources and support available to incubator participants. This includes advising businesses on building strategic alliances with financial institutions, industry stakeholders and corporate partners, helping them increase market reach and operational capacity.
• Performance Metrics and KPI Establishment: Collaborate with incubator leadership to design and implement KPIs that measure the success of advisory and mentorship efforts. Regularly reviewing business performance metrics for enrolled SMEs, providing data-driven insights and actionable recommendations to improve productivity, efficiency and market competitiveness.

• Programme Strategy and Coordination: Oversaw three successful cohorts with over 300 local and international volunteers. Spearheaded funding initiatives that supported more than 100 businesses, significantly advancing program impact.
• Cross-functional Collaboration and Reporting: Worked closely with monitoring and evaluation teams to ensure accurate data collection on business performance in line with the DFID guidelines, regularly reporting to stakeholders to improve project outcomes and client engagement.
• Oversaw the planning and participated in successful delivery of well-designed and high-impact events like Balloon Ventures (BV) Entrepreneurs pitch days, volunteers Performance Review Workshops (MPRs), Weekly Peer Support and Leadership Days (PSLDs), Work Group Support Sessions and More.
• Continuously assessed the performance of local partners and introduced measures to improve relationships and general International Citizen's Service (ICS) program delivery and other Balloon Ventures (BV) related work.
• Managed responses for all safety, security and medical incidents that did not qualify as critical or crisis; completed all community level risk assessments and incident report forms and shared with the Uganda Country Manager and UK Office International Security Manager.

• Develop and execute operational strategies to support children living in Ugandan prisons with their mothers, ensuring access to day-to-day essentials and early learning opportunities.
• Resource Allocation and Budgeting, establishing budgeting protocols for purchasing daily necessities, including food, clothing and educational materials and children's centers construction.
• Leading facility construction and management of initiatives to construct daycare and early learning facilities within prison environments, creating safe spaces that promote a sense of normalcy and early childhood development.
• Stakeholder Engagement and Partnership Development: Working closely with prison authorities, community organizations and potential donors to build strong partnerships, advocating for resources and support to enhance the program's impact.
• Program Monitoring and Evaluation: Implementing performance metrics and regular assessments to ensure the effectiveness of service delivery, identifying areas for improvement to continually enhance the quality of life and learning for the children.
• Volunteer and Staff Coordination: Manage volunteers to support day-to-day operations, ensuring alignment with organizational goals and a compassionate approach to service.
• Advocacy and Public Awareness: Promoted awareness of the challenges faced by incarcerated mothers and their children, leveraging media and public speaking opportunities to highlight Early Years Focus's mission and achievements.

• Narrated online audio books for refugee children with fresh, relevant and informative content.
• Edited lead stories.
• Brainstormed investigative stories.
• Hired writers and contributors and built a reliable pool of diverse writers.

• Developed and implemented a 24-month business development plan adopted for business operations, identifying growth areas and formulating strategies to penetrate new markets.
• Continuously conduct in-depth research on industry trends, client needs and competitor landscapes, enabling effective brand positioning for Stanbic subsidiaries.
• Led partnership development efforts, securing collaboration with TIPIk, an EU-based agency, for visibility campaigns on global gateway projects in Uganda. Collaborated closely with the EU team, creating a tailored communications strategy, drafting a project budget and preparing detailed pitch documentation.
• Cross-functional Collaboration and Proposal Development. Working with the multifunctional teams across WMC Africa to draft present and pitch comprehensive proposals for new business opportunities ensuring alignment with strategic business objectives.
• Performance Metrics and Reporting on established KPIs to assess and report on visibility progress of Stanbic Uganda Holdings Limited's subsidiaries through regular reports like the competitors analysis report.
• Developing comprehensive communication plans aligned with clients' objectives. Analyzing the client's target audience, competitive landscape, and industry trends to create strategies that maximize the impact of PR efforts.
• Closely working with clients to define and refine their brand positioning and messaging by understanding the client's unique value proposition and crafting compelling narratives that resonate with the target audience.
• Crisis Management through developing crisis communication plans, provide strategic guidance and coordinate responses to protect the client's reputation.
• Industry Monitoring to stay updated with the latest trends, technologies and best practices in PR and communication, proactively identifying emerging opportunities and advise clients on how to adapt their strategies to stay ahead of the competition.

• Supported decision-making processes with data-driven insights and recommendations.
• Managed projects from concept to completion, consistently meeting deadlines and achieving desired results.
• Conducted competitor analysis to identify industry trends and potential areas for differentiation.
• Improved company performance by identifying growth opportunities and potential risks.

Market & Trend Analysis: Conduct in-depth market research to identify trends,

competitive landscape, and emerging technologies. For example, analyze the impact of AI

advancements on current service offerings.

Strategic Planning: Develop long-term corporate strategies, policies, plans including

market entry and product innovation plans.

Partnership Development: Identify and negotiate partnerships with key stakeholders,

including institutions, to enhance service offerings and expand market reach.

Business Proposals: Prepare and present compelling bankable business proposals and

project bids to potential clients and partners, emphasizing the unique value propositions

of our IT solutions.

Cross-functional Collaboration: Work with product development, marketing, and sales

teams to ensure alignment of strategies and execution of initiatives. For instance,

collaborate on a product launch plan for a new software tool.

Performance Metrics: Establish KPIs to assess the success of business development

initiatives and regularly report on progress to senior management.

Visionary Leadership: Ability to anticipate industry trends and proactively position the company

• Operational and Strategic Planning: Designed and implemented a production strategy that expanded operations by 200%, improving quality control and earning Bakiworks its first-ever bronze quality certification (90% quality mark) within three months, in November 2020.
• Business Proposals and Cross-functional Leadership: Developed and rolled out business proposals for operational growth, collaborating with cross-functional teams to drive production efficiency and client satisfaction.
• Data-driven Decision Making: Consistently monitored productivity and implemented process improvements based on data insights to optimize cost and increase output.
• Ensured company is appropriately staffed for meeting project requirements by tracking staffing requirements and hiring and training all new company employees in field and staff.
• Drew, implemented and reviewed approved Bakiworks Establishments monthly budget and report cost plans to production manager.
• Oversaw all procurement and managed inventory.
• Oversaw all accounts payables including drawing and disbursed monthly salaries and wages to all employees.

• Developed and implemented strategic plans for growth, risk management, and member engagement.
• Oversaw budgeting, financial reporting, internal controls and made informed decisions that maintained financial stability and growth.
• Developed and maintained strong relationships with members, understood their financial needs, and ensured that the SACCO's products and services meet those needs.
• Ensured that the SACCO complied with regulatory requirements and maintained necessary licenses and permits.
• Identified, assessed, and managed risks that could impact the SACCO's financial stability and reputation. Implemented risk management policies, conducted risk assessments, and developed mitigation strategies that safeguarded the interests of both the Cooperative and its members.
• Attended Board meetings and Annual General Meetings in an advisory capacity and implemented the resolutions made.
• Represented the society in business transactions.

• Strategic Partnership Development: Successfully sourced and secured partnerships with organizations such as Mastercard Foundation, Aga Khan Foundation and Konrad Adenauer Stiftung that facilitated the launch of multiple hackathons and entrepreneurial support events.
• Financial and Operational Strategy: Managed financial processes, including monthly financial reporting and procurement, supporting organizational objectives and resource optimization.
• Partnership Building and Business Structuring: Profiled startups and provided them with business structure guidance, helping attract and secure strategic partners for The Innovation Village's incubation programs.
• Planned, arranged and managed events by requesting for quotations from service providers, prepared Local Purchase Orders for approval, organized for events catering and public address systems, managed all events operations like invitations and venue and more.
• Managed clerical or other administrative staff, actively participating in recruitment, training and placement.
• Performed administrative tasks as needed, including proofreading, transcription, creating invoices, photocopying and drawing appropriate documents as needed and more.

• Handled customer complaints with empathy and composure, responded to their enquiries and solved complaints.
• Trained, coached, and supervised new staff members.
• Supervised and delegated tasks to a team of 15 people as a sit Team leader and quality analyst to a floor of 300 customer care representative.