Caroline Zawedde
Kampala
Summary
Dynamic Human Capital Management Officer with a proven track record at Uganda Revenue Authority, adept at workforce planning and budget management. Skilled in problem-solving and communication, I enhanced departmental integrity and accountability through innovative training initiatives, ensuring optimal resource allocation and compliance. Proficient in MS Office, I thrive in collaborative environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Officer Human Capital Management
Uganda Revenue Officer
08.2020 - Current
- Developed and maintained the integrity of a database of over 1000 staff.
- Conducted workforce planning by aligning staff's experience to where they are best suited.
- Implemented the structures initiatives related to the department.
- Monitored the departmental budgets effectively, ensuring optimal allocation of resources and utilization according to the departmental work plan.
- Prepared and submitted the departmental Budget Framework Paper and Ministerial Policy Statement
- Follow up and action all integrity compliance recommendations in order to combat integrity issues in the department
- Conducted performance management capacity building initiatives to track the performance of DT staff and enhance accountability
- Participated in the development of the approved training programs for the department and their implementation
Officer Domestic Taxes
Uganda Revenue Authority
05.2013 - 07.2020
- Performed various roles to provide satisfactory client service and enhance voluntary compliance
- Conducted compliance checks in order to minimize revenue loss and enhance taxpayer compliance
Receptionist Assistant
Norwegian Embassy
12.2012 - 05.2013
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Bachelor's of Business Administration And Manageme - Accounting
Uganda Martyrs University
Nkozi11-2011
Skills
- Work coordination
- Innovation and creativity
- Teamwork and collaboration
- Excellent communication
- Problem-solving
- MS Office (Excel, Powerpoint, Word)
- Flexible and adaptable
Timeline
Officer Human Capital Management
Uganda Revenue Officer
08.2020 - Current
Officer Domestic Taxes
Uganda Revenue Authority
05.2013 - 07.2020
Receptionist Assistant
Norwegian Embassy
12.2012 - 05.2013
Bachelor's of Business Administration And Manageme - Accounting
Uganda Martyrs University
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