Carolyne Karungi
Fortportal
Summary
A highly motivated and results-oriented individual with a strong work ethic and a commitment to excellence Seeking a challenging position where I can use my skills and experience to make a significant contribution to the company's success..
Overview
4
4
years of professional experience
Work History
Sales Representative
Reachcom
Fortportal
12.2024 - Current
- Engaged customers to identify needs and recommend suitable products.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated deals and handled complaints or objections.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Maintained accurate records of all sales and prospecting activities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Analyzed market trends to inform inventory management and product selection.
- Managed inventory levels by ordering sufficient stock for each account.
- Provided technical support for customers using the company's products or services.
Sales Representative
mkopa Uganda limited
Fortportal
10.2023 - 11.2024
- Consistently exceeded sales targets, achieving an average sales growth of 15% monthly
- Cultivated strong customer relationships, enhancing customer retention rates
- Collaborated with the sales team to design and implement effective sales strategies, leading to an increase in overall sales
- Provided exceptional customer service, resolving customer complaints and concerns in a timely and professional manner
- Secured new sales leads through proactive cold calling and networking efforts
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
Sales Representative
Airtel Uganda Limited
Fortportal
11.2022 - 10.2023
- Successfully sold airtime and data bundles
- Airtel products to customers, meeting and exceeding sales targets
- Developed strong relationships with customers, providing excellent customer service and resolving customer complaints
- Collaborated with the sales team to achieve sales goals and objectives
- Maintained a high level of product knowledge, staying up-to-date with new products and services
- Earn computer skills and knowledge since I use computers to check out customer queries and balancing stock and cash
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
Education
Certificate in Business Administration - Business Administration
Uganda Pentecostal University
Fortportal12-2025
Uganda Certificate of Education -
From Kahinju Second School
Fortportal 11-2021
High School Diploma -
Uganda Pentecostal University
Fortportal07-2026
Skills
- Competitor research
- Sales consultation
- Personnel training
- Sales closing
- Relationship building
- Inventory management
- Communication skills
- Product and service knowledge
- Exceeds sales goals
- Prospecting clients
- Performance improvement
- Performance tracking
- Value-based selling
- Online sales strategies
- Upselling and cross selling
- Client service
- Sales management
- Customer service
- Customer relations
- Sales development
- Relationship management
Accomplishments
- Increased performance and improved communication skills as well as teamwork.
- Consistently received high customer satisfaction ratings, with an average score of 95% on customer feedback surveys.
- Successfully increased sales revenue by 20% within a 6-month period.
- Demonstrated excellent time management and organizational skills.
- Worked collaboratively with colleagues to achieve common goals.
- Adapted to new processes, procedures, and software systems.
Personal Information
- Date of Birth: 02/19/2003
- Gender: Female
- Nationality: Ugandan
References
- Mugume Ronald, Mkopa Supervisor, Mkopa, mugumeronald06@gmail.com, 0772997751
- Kahunde Agnes, Airtel Supervisor, Airtel, kahundeagness25@gmail.com, 0704929822
- Tusabe Allan, Service Centre Advisor, MTN, allantusabec@gmail.com, 0782031614
- Angella Nakku, supervisor Reachcom, angellanakku@reachcomsolution.com,0781232805
Timeline
Sales Representative
Reachcom
12.2024 - Current
Sales Representative
mkopa Uganda limited
10.2023 - 11.2024
Sales Representative
Airtel Uganda Limited
11.2022 - 10.2023
Certificate in Business Administration - Business Administration
Uganda Pentecostal University
Uganda Certificate of Education -
From Kahinju Second School
High School Diploma -
Uganda Pentecostal University