Summary
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Dorothy Tapemu

Kampala

Summary

Results-oriented professional with a strong commitment to promoting exceptional customer service. Skilled in performing a wide range of tasks using various methods to achieve desired outcomes. Seeking a challenging and progressive organization that fosters growth opportunities. Known for being self-motivated, flexible, and socially adept, with a dedication to working effectively with individuals in any situation. Thrives on learning from new experiences and challenges, constantly seeking to expand knowledge and skills by utilizing innovative techniques in task performance.

Work History

RECEPTIONIST

WASH& WILLS HOTEL
Mbale
02.2024 - 05.2024
  • Welcoming guests on their arrival, then supply them with refreshments as they wait to be checked in
  • And also checking out guests
  • Working hand-in-hand with the housekeeping members to ensure the rooms are organized and clean before checking in guests and also after the guests are checked out
  • Attending to guests’ complaints, inquiries, and queries and responding to them in a timely manner
  • Making sure the reception area is always kept clean, refill the brochures and information cards
  • Managing online reservation and phone call reservation as well, making booking and blocking the booked rooms
  • Monitoring visitors within the hotel and ensuring safety and reporting any suspicious activity to the security
  • Ensuring complete payments of the checked-in guests or walked-in guests.

DIRECT SALES REPRESENTATIVE (DSR)

DIAMOND TRUST BANK
Mbale, Uganda
11.2023 - 01.2024
  • Bank account opening especially digital saving accounts, current account, kids account, company accounts and many more using both manually and DCAM (Digital Customer Acquisition Management)
  • Attending to customer care support within the bank and outside the bank in case of consultations and guidance according to the customers’ inquiries
  • Selling different bank products to customers according to their demands like agent banking, premium for insurance like Jubilee insurance, Education insurance plan
  • Providing feedback to customers on their account opening details and progressive information towards their accounts functioning
  • Teaching the clients on different ways of using mobile banking to simply money transfers both to the bank and from the bank
  • Activating mobile and internet banking service for already opened accounts for parish development model funds transfer
  • Helping in money transfer of parish-development model funds to clients to their mobile phones
  • Building customer relationship and trust through phone calls and sms message services regarding their accounts
  • Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
  • Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
  • Met customers in homes and businesses to discuss and demonstrate products.
  • Maximized revenue potential with strategic upselling techniques tailored to individual customer needs.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Increased market share with effective prospecting and lead generation tactics.
  • Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
  • Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.
  • Wrote reports outlining activities and sales.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

Education

Bachelor in Business Administration - Business Administration

Uganda Christian University
Mbale, Uganda
09.2019

International Exchange Program - Cross-cultural Understanding & International Work

Hald Internasjonale Senter
Mandal, Norway
06.2016

High School Diploma -

Mbale Progressive Secondary School
Mbale, Uganda
12.2015

O Level -

Nabumali High School
Mbale, Uganda
12.2012

PLE Result -

Namatala Primary School
Mbale, Uganda
12.2007

Skills

  • Computer skills in both Microsoft word and excel
  • Interpersonal and communication Skills
  • Management skills
  • Critical thinking and listening skills
  • Ability to work within the time and under pressure
  • Conflict resolving skills
  • Strong organizational skills
  • Excellent customer service and multitasking skills

References

  • CAROLINE ARETO, 0756491981, aretocaroline@gmail.com
  • KASAAJA ADAM, 0703128391/0788593544, kasaajaadams@gmail.com
  • AMONGIN ELIZABETH, 0776922322

Hobbies and Interests

  • Listening to music
  • Singing
  • Reading

Timeline

RECEPTIONIST

WASH& WILLS HOTEL
02.2024 - 05.2024

DIRECT SALES REPRESENTATIVE (DSR)

DIAMOND TRUST BANK
11.2023 - 01.2024

Bachelor in Business Administration - Business Administration

Uganda Christian University

International Exchange Program - Cross-cultural Understanding & International Work

Hald Internasjonale Senter

High School Diploma -

Mbale Progressive Secondary School

O Level -

Nabumali High School

PLE Result -

Namatala Primary School

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Dorothy Tapemu