JEMIMAH RITAH UWIMANA
Kampala
Summary
Results-driven professional with experience in client support, account supervision, financial coordination, and retail operations. Strong in managing customer escalations, building relationships, ensuring service quality, and producing accurate reports. Known for reliability, problem-solving, and maintaining high operational standards.
Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Program & Finance Coordinator
Pamoja Support Mission
03.2022 - Current
- Manage financial transactions, payments, and accountability in line with internal controls.
- Track budgets, analyze expenditure trends, and prepare timely financial reports.
- Supervise fellows across assigned regions to support efficient program delivery.
- Lead monthly review meetings and coordinate key program activities.
- Maintain accurate documentation and support stakeholder communication.
Regional Retail Supervisor
Africell Uganda Limited
03.2018 - 11.2021
- Supervised daily retail and customer service operations across multiple service centers.
- Managed key customer accounts, resolved escalations, and ensured compliance with service standards.
- Monitored shop performance, sales trends, targets, and customer feedback.
- Oversaw shop finances, reconciliations, and stock management with high accuracy.
- Coached staff, conducted appraisals, and improved team productivity.
- Prepared weekly and monthly reports for management.
Customer Sales Representative
Africell Uganda Limited
01.2016 - 02.2018
- Handled customer inquiries, complaints, and account-related updates.
- Promoted products and services, contributing to client satisfaction and retention.
- Supported service requests, SIM swaps, and basic troubleshooting.
- Acted as shop manager when needed.
Education
Diploma - Business Administration
Kampala University
01.2014
UACE, A-Level -
Kalinabiri S.S.
01.2010
UCE, O-Level -
Kalinabiri S.S.
01.2008
PLE -
Kitante Primary School
01.2004
Skills
- Key Account Management
- Customer Issue Resolution
- Financial Coordination & Reporting
- Retail Operations Supervision
- Cash & Stock Reconciliation
- Documentation & Record Keeping
- Communication & Stakeholder Support
Timeline
Program & Finance Coordinator
Pamoja Support Mission
03.2022 - Current
Regional Retail Supervisor
Africell Uganda Limited
03.2018 - 11.2021
Customer Sales Representative
Africell Uganda Limited
01.2016 - 02.2018
UACE, A-Level -
Kalinabiri S.S.
UCE, O-Level -
Kalinabiri S.S.
PLE -
Kitante Primary School
Diploma - Business Administration
Kampala University