Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Kampiire

Clients Relations Manager
Kampala

Summary

Dynamic professional with a proven track record in lead management and excellent communication, honed at Astral Advocates. Spearheaded client retention initiatives and social media campaigns, achieving significant audience growth for Uganda Corporate League. Skilled in fostering teamwork and collaboration, adept at enhancing customer relations and quality assurance. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Client Care Manager

Astral Advocates
09.2022 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Worked with providers to define quality metrics and outcome reporting process.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Performed duties and provided service in accordance with established operating procedures and company policies.

Manager of Social Media Marketing

Uganda Corporate League
02.2022 - 06.2022
  • Developed customized paid advertising campaigns for maximum return on investment.
  • Managed multiple social media platforms for increased engagement and audience growth.
  • Boosted brand awareness by developing and implementing targeted social media campaigns.
  • Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.

Executive Usher

Think Events
02.2019 - 03.2020
  • Handled crowd control to maintain order and prevent overcrowding.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Monitored events to identify potential problems and minimize disruptions.
  • Assisted in event preparations, ensuring efficient operations during performances or special events.

Education

Bachelor of Arts - Social Sciences

MAKERERE UNIVERSITY KAMPALA
Kampala, Uganda
04.2001 -

Skills

    Lead Management

    Client Retention

    Client Interviews

    In-home assessment

    Customer Relations

    Document Review

    Quality Assurance

    Teamwork and Collaboration

    Excellent Communication

Timeline

Client Care Manager

Astral Advocates
09.2022 - Current

Manager of Social Media Marketing

Uganda Corporate League
02.2022 - 06.2022

Executive Usher

Think Events
02.2019 - 03.2020

Bachelor of Arts - Social Sciences

MAKERERE UNIVERSITY KAMPALA
04.2001 -
Charlotte KampiireClients Relations Manager