Charlotte Talindeka
Call Center Representative/ Customer Support
Kampala,Uganda
Summary
Enthusiastic and ambitious customer service specialist with widespread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
7
7
years of professional experience
4042
4042
years of post-secondary education
3
3
Languages
Work History
Call Center Representative
Cleanaid Company
Kampala
05.2021 - Current
- Assessed and resolved customer complaints efficiently, successfully reducing resolution time by 20%.
- Operated complex telephone systems, managing an average of 100 calls per day to ensure seamless communication.
- Maintained precise records of customer interactions and sales transactions, contributing to a 15% improvement in customer satisfaction ratings.
Call Center Representative
Zanerva Company
Online Work Based On Malaysia
08.2019 - 06.2021
- Handled inbound and outbound calls efficiently to ensure superior customer satisfaction.
- Managed customer inquiries and complaints, effectively resolving issues related to service and billing while maintaining a 95% customer satisfaction rate.
- Documented all interactions and transactions, ensuring accurate records for follow-up and trend analysis.
- Recommended operational improvements based on customer feedback, contributing to a 20% reduction in recurring complaints.
Customer Service Representative
DStv
03.2018 - 10.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Short course virtual & PA - Administration And Virtual Assistance (PA)
SMART PA
Online, UKPost Graduate Diploma - Management And Administration
Uganda Management Institute
Kampala, Uganda02.2019
Bachelor's Degree - Business Administration
Makerere University
Kampala, Uganda 10.2017
Skills
Interpersonal skills
Service orientation
Communication skills
Organization skills
Problem solving skills
Creativity
Critical thinking
Time management
Team player
Sound judgement and decision making
Timeline
Call Center Representative
Cleanaid Company
05.2021 - Current
Call Center Representative
Zanerva Company
08.2019 - 06.2021
Customer Service Representative
DStv
03.2018 - 10.2018
Short course virtual & PA - Administration And Virtual Assistance (PA)
SMART PA
Post Graduate Diploma - Management And Administration
Uganda Management Institute
Bachelor's Degree - Business Administration
Makerere University