Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer service-oriented with hands on experience in hosting different travelers on couch surfing and Airbnb platforms. Expert in managing relationships with high-profile clients and translating marketing and social media needs into results-driven strategies.
Hi, I’m
Charlotte Tusiime
Kampala
Summary
Overview
7
years of professional experience
1
Certification
Work History
Uganics Repellents Ltd
Digital Marketing Manager
11.2021 - 03.2023
Job overview
- Established and maintained relationships with key stakeholders to deliver successful execution of marketing initiatives.
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Led and managed talented teams to plan and implement project tasks meeting timelines and exceeding expectations.
- Devised content strategy to effectively engage target audiences.
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Optimized email campaigns to increase open and click-through rates.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Created and managed social media campaigns to increase brand engagement.
Startimes Digital Company Ltd
Call Center Agent
06.2016 - 06.2021
Job overview
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Boosted customer service satisfaction ratings through consistent quality control.
Oryx Energies Ltd
Sales Agent
04.2016 - 05.2016
Job overview
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with clients and developed relationships with key personnel.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Generated new leads through networking and attending industry events.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
Makerere University Business SchoolKampala, Uganda
Bachelor of Arts from Economics
01.2016
University Overview
Naalya SS. NamugongoKampala,Uganda
High School Diploma
12.2011
University Overview
Nabisunsa Girls SchoolKampala, Uganda
High School Diploma
12.2009
University Overview
Skills
- Active Listening
- Cold Calling Skills
- Critical Thinking
- Excellent attention to detail
- Interpersonal and communication skills
- Enthusiasm
- Organizational skills
- Time management
Certification
- Digital Marketing certification
Hosting and meeting new travelers
Hosting and meeting new travelers
I am passionate about travelling and occasionally host on couch surfing for travelers that are travelling on a low-budget.
Languages
Luganda
Native language
English
Proficient
C2
Timeline
Digital Marketing Manager
Uganics Repellents Ltd
11.2021 - 03.2023
Call Center Agent
Startimes Digital Company Ltd
06.2016 - 06.2021
Sales Agent
Oryx Energies Ltd
04.2016 - 05.2016
Makerere University Business School
Bachelor of Arts from Economics
Naalya SS. Namugongo
High School Diploma
Nabisunsa Girls School
High School Diploma
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