Hi, I’m
Christine Nabukenya
Kampala
Summary
Dynamic professional with a proven track record in customer service and accounting, notably at Mellan Medical Clinic. Excelled in enhancing customer satisfaction and financial accuracy through effective problem-solving and teamwork. Skilled in cash handling and time management, achieving significant improvements in customer service metrics.
Overview
6
years of professional experience
1
Certification
Work History
Isaiah Holding Limited Company
Retail Sales Associate
02.2024 - 10.2024
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Mellan Medical Clinic
Accountant
04.2023 - 12.2023
Job overview
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Matrix Financial Services
Customer Service Officer
01.2019 - 12.2020
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
Education
Makerere University Business School, Nakawa, Kampala
Bachelor In Science In Accounting from Science in Accounting
01.2025
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
Certification
- While some of these certifications may be more specific to certain types or levels of retail sales roles, they represent a broad spectrum of professional development opportunities for individuals seeking to advance their career in retail sales.
- Food Handler's Card – Various State-Specific Health Departments.
Languages
English
Upper intermediate (B2)
Timeline
Retail Sales Associate
Isaiah Holding Limited Company
02.2024 - 10.2024
Accountant
Mellan Medical Clinic
04.2023 - 12.2023
Customer Service Officer
Matrix Financial Services
01.2019 - 12.2020
- While some of these certifications may be more specific to certain types or levels of retail sales roles, they represent a broad spectrum of professional development opportunities for individuals seeking to advance their career in retail sales.
- Food Handler's Card – Various State-Specific Health Departments.
Makerere University Business School
Bachelor In Science In Accounting from Science in Accounting
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