Christine Nakavuma
Business Administration
Kampala
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
6
6
years of professional experience
Work History
Senior Collections Officer
Watu Credit
11.2020 - Current
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Entered client details and notes into system for interdepartmental access and review.
- Collaborated on collection and dispute resolution issues.
- Responded to customer inquiries and provided detailed account information.
- Managed a diverse portfolio of high-value accounts with diligence and professionalism, recovering significant amounts of outstanding debt over time.
- Provided exceptional customer service to both internal and external stakeholders, addressing inquiries and resolving disputes professionally.
- Conducted thorough account reviews before initiating collections actions, ensuring accurate information was used throughout the process.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Analyzed debtor payment patterns to identify trends that informed targeted collection campaigns.
- Established relationships with customers to encourage payment of delinquent accounts.
- Negotiated settlements with debtors to recover outstanding balances while preserving client relationships.
Field Data Collection Officer
Nutrisat Uganda
05.2019 - 09.2020
- Ensuring the accuracy and reliability of the data collected by cross-checking information.
- Entering the information into databases, spreadsheets, or other data management systems.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Responsible for conducting quality control checks on the collected data.
- Preparing reports or summaries based on the collected data used for decision-making or further analysis.
- Communicating with team members and supervisors to provide updates on data collection activities.
- Troubleshoot issues by adapting to changing circumstances, and finding solutions to ensure data collection objectives are met.
Human Resource Assistant and Administrative Office
Movit Products
06.2018 - 04.2019
- Compiled employee records from individual departments to maintain central files.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Participated in continuous improvement initiatives aimed at enhancing overall organizational performance.
- Participated in job fairs to recruit new talent.
- Contributed to successful project completion by maintaining accurate records of progress, resources, and timelines.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Coordinated employee training programs to improve productivity and performance.
- Assisted in the development of training materials to ensure proper onboarding of new staff members.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Updated and maintained employee attendance records.
- Facilitated smooth operations by promptly addressing employee concerns or issues as they arose.
- Responded to employee inquiries regarding benefits and other HR topics.
- Improved communication between departments through regular updates and collaborative meetings.
- Monitored and analyzed employee satisfaction survey results.
Education
BBA - Human Resources Management
YMCA Comprehensive Institute.
Wandegeya 04.2001 -
Skills
Presentation Skills
Travelling.
My journey to western Uganda, I marveled at the lush landscapes and diverse wildlife, visited Queen Elizabeth national parks and Bwindi Impenetrable. The scenic beauty of rolling hills, crater lakes, and tea plantations were a visual feast. In Mbale, nestled at the foot of Mount Elgon, explored the majestic Sipi Falls, and enjoyed the fresh mountain air. The vibrant local culture and markets offered a taste of authentic Ugandan life. Soroti, with its unique rock formations and serene lakes, provided a more off-the-beaten-path adventure. Interacting with the warm and welcoming Iteso people, and learning about their traditions and way of life, was a highlight. Kapchorwa, also near Mount Elgon, is known for its beautiful landscapes and as a hub for athletics. I was inspired by the local runners and enjoyed the panoramic views of the region from various vantage points. My love for discovering new things means i thrive on these experiences, always eager to learn more about the history, culture, and natural beauty of each place I visite.
Timeline
Senior Collections Officer
Watu Credit
11.2020 - Current
Field Data Collection Officer
Nutrisat Uganda
05.2019 - 09.2020
Human Resource Assistant and Administrative Office
Movit Products
06.2018 - 04.2019
BBA - Human Resources Management
YMCA Comprehensive Institute.
04.2001 -
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