Summary
Overview
Work History
Education
Skills
Education And Qualifications
Skill Achievements
Personal Information
References
Interests
Timeline
Generic

CHRISTINE NANKUNDA

Kampala

Summary

A Human Resource graduate with over 5 years experience in Customer service and client relations duties. Quick to grasp new ideas and practical concepts as well as demonstrating attention to detail when undertaking my duties. Capable of working on own initiative and ready to work as part of a team to achieve organisational targets and objectives.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Banking Officer

Centenary Rural Development Bank
03.2022 - 09.2023
  • Centenary Rural Development bank is a bank that aims at providing financial services especially microfinance to all people particularly the everyday person in a sustainable manner and in accordance to the Ugandan laws and regulations
  • Responsibilities: Process withdrawals and cash transfer, cash deposit transactions of clients
  • Accept and handle bill payment transactions
  • Cross sell bank products and services
  • Handle purchase and sale of foreign currency notes
  • Following all bank financial and security regulations and procedures
  • Maintaining and balancing cash drawers and reconciling discrepancies.

Customer Service Representative

Centenary Bank
10.2023 - Current
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Verification clerk

Lakeland properties ltd
08.2018 - 02.2021
  • A clearing and forwarding firm that seeks to bridge the gap between URA and a normal business Ugandan
  • Responsibilities: Verifying the goods in a container to make sure what is on the documents is what is in the container
  • Ensuring that the findings from the verification process are reported correctly and efficiently.

Intern (Human Resource Department)

Uganda Revenue Authority
06.2016 - 08.2016
  • I gained a lot of experience and learnt so much from my very many supervisors seeing as this department had other smaller departments within it
  • For example; learning how to draft a payroll, data entry and keeping among others.

Office Administrator

KAPS Impex LTD
03.2015 - 01.2016
  • A clearing and forwarding firm
  • Responsibilities: Analysing data and record keeping, Coordinating meetings and appointments, Answering phone calls and responding to emails, Managing purchase and dispatch of raw materials for our daily activities, Compiling monthly reports, Client servicing by ensuring that these clients were satisfied with the services of the company, Records management and keeping.

Customer care agent

Ankole Farmers and Traders SACCO LTD
01.2014 - 08.2014
  • A cooperative trade society that seeks to provide financial security to the everyday person through giving them loans at very low interest rates
  • Responsibilities: Data entry, Client education and handling, Records management, Budget reconciliation support, Staff's first point of contact for any business operational issues, Account opening.

Education

Bachelors of Human Resource Management. - Human Resource Management.

Makerere University Business School
Kampala, Uganda
04.2001 -

UACE -

Kibubura Girls' Secondary School
Ibanda, Uganda
04.2001 -

UCE -

Kibubura Girls' Secondary School.
Ibanda, Uganda
04.2001 -

Skills

Proficient in Microsoft Word, Excel, PowerPoint and Outlookundefined

Education And Qualifications

Human Resource Management, Makerere University Business School, Kibubura Girls' school, Mbarara Municipal School

Skill Achievements

  • Ability to implement administrative and financial internal controls.
  • Self-motivated, result oriented with a high degree of ability to work with Minimum supervision.
  • Able to make useful contribution to discussion, innovation in finding means for better job performance and achievement of goals and objectives.
  • Quick adaptability to different working environment.
  • Ability to attract, acquire, develop and retain customer.
  • Flexibility in any work relations, willingness to learn and able to meet tight schedules.
  • Excellent communication and written skills.
  • Good computer knowledge especially with Microsoft products.
  • High degree of integrity and honesty.
  • A team worker and player and possess excellent people skills.

Personal Information

  • Place of Birth: Mbarara
  • Date of Birth: 01/23/96
  • Nationality: Ugandan

References

  • Mpiirwe Vanancio, Branch Manager, Centenary rural dev't bank, 0774568911
  • Allan Kiyimba Peterson, KAPS Impex Ltd, +256702844227
  • Namanya Sheilah, Assistant administrator Roke Telkom, +256779824735

Interests

Career growth

Personal growth

Philanthropic work

Timeline

Customer Service Representative

Centenary Bank
10.2023 - Current

Banking Officer

Centenary Rural Development Bank
03.2022 - 09.2023

Verification clerk

Lakeland properties ltd
08.2018 - 02.2021

Intern (Human Resource Department)

Uganda Revenue Authority
06.2016 - 08.2016

Office Administrator

KAPS Impex LTD
03.2015 - 01.2016

Customer care agent

Ankole Farmers and Traders SACCO LTD
01.2014 - 08.2014

Bachelors of Human Resource Management. - Human Resource Management.

Makerere University Business School
04.2001 -

UACE -

Kibubura Girls' Secondary School
04.2001 -

UCE -

Kibubura Girls' Secondary School.
04.2001 -

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CHRISTINE NANKUNDA