CHRISTINE N. ZAWEDDE

Work History

BURSAR

BEATRICE SECONDARY SCHOOL

06.2022 - Current

Prepared the bank deposit daily Cash
Make courtesy calls to parents to remind them of their outstanding balances
Invoiced and recorded student charges including fees, tuition, books, uniforms, and supplies to student ledger
Responsible for preparing the end of month salary and wages schedule
Responsible for preparing and submitting monthly government collections
Ensured the accuracy and integrity of student account balances
Provided debt counseling for both students and parents

SALES PERSON /RECEPTIONIST

FLOSENJO BUSINESS ENTERPRISE

04.2021 - 06.2022

Answer and direct phone calls
Greeted all customers
Assisted all customers with choosing the proper cell phone device
Educated customers on technical features and the use of devices
Directed customers the best place to take their phones for repairs or replacing defective devices
Set up new accounts, upgrades, and add-ons, Followed up with customers to ensure satisfaction, and create sales opportunities
Applied screen protection on cell phone devices
Explained services, providing knowledge, and setting expectations for customers
Submitted orders and take payment information via phone from customers
Signed customer up for phone services.

ADMINISTRATIVE ASSISTANT /SECRETARY CUM CLERK

Mr Clean Uganda Limited

11.2005 - 03.2021

Prepare daily reports on sales and all related works of this office
Provide a full range of general support services for the organization under the direction and supervision of the Country Manager
Perform all administrative and clerical services necessary in support of the Organization
Prepares responses to questions and data requests
Procures all materials in support of the Organization
Develops program support using MS Word, Excel, as necessary in order to facilitate tracking of personnel requirements, bio data
Performs other duties as assigned
Overall responsibility of the shop and its sells
Record sells, bank money, stock take, ensure that the shop is clean and tidy at all times, account for all items leaving and entering the shop
Keep updated books of accounts i.e
All receipts, debtors and creditors accounts
Handling all salary payments
Booking Flight reservations and Accommodation for our Directors and Administrators coming from South Africa
Preparing and paying all the company contributions like NSSF, PAYE, VAT
To ensure that operations and marketing teams make daily reports
To make sure all contracts receive the necessary cleaning materials at the beginning of the month and ensure that the same are used sparingly
Scheduling meetings between our Bosses and Clients
Customer care related issues i.e
To give feedback to head office in South Africa through the manager on product information, i.e
High or low prices, customer complaints, etc
Preparing invoices for our clients
Employee recruitment
Provided the highest level of prompt and friendly customer service which increased client base by 40%
Made a significant increase in sales by up-selling merchandise displayed at the cash counter
Delighted the customers with consistent and pleasant service which resulted in a 30% increase in returning customers
Reduced waiting time for customers by providing quick services
Followed appropriate procedures for cash handling

Cashier

Living word Internet Café

02.2004 - 11.2005

Selling time to clients, Balancing and making daily sales reports, Cash analysis reports
Carrying out customer service relations, guiding clients during the surfing process, carrying out secretarial work and reporting the daily sales to the Manager

attendant

01.2003 - 02.2004

Worked with Cyber times Internet café as an, RESPONSIBILITIES: Attending to clients and assisting them with scanning, faxing, typing their documents and other related problems.

CUSTOMER SERVICE/RECEPTIONIST

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Arrange conferences, meetings, and travel reservations for office personnel
Complete forms in accordance with company procedures
Compose, type, and distribute meeting notes, routine correspondence, and reports
Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs
Locate and attach appropriate files to incoming correspondence requiring replies
Mail newsletters, promotional material, and other information
Maintain scheduling and event calendars
Make copies of correspondence and other printed material
Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters
Schedule and confirm appointments for clients, customers, or supervisors
Set up and maintain paper and electronic filing systems for records, correspondence, and other material
Collect and disburse funds from cash accounts, and keep records of collections and disbursements
Conduct searches to find needed information, using such sources as the Internet
Coordinate conferences and meetings
Establish work procedures and schedules, and keep track of the daily work of clerical staff
Learn to operate new office technologies as they are developed and implemented
Manage projects, and contribute to committee and team work
Operate electronic mail systems and coordinate the flow of information both internally and with other organizations
Order and dispense supplies
Prepare and mail checks
Provide services to customers, such as order placement and account information
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
Supervise other clerical staff, and provide training and orientation to new staff
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, and other applications
AS A SECRETARY
Greet visitors and direct them to the appropriate departments or individuals
Respond to queries in person, via telephone or email
Develop and implement office procedures
Maintain general company record systems to uphold accurate files
Compose letters, memos and emails
Screen documents, book meeting rooms, set up conference calls and take messages
Perform administrative tasks, including filing and photocopying

Supervisor

As a Cashier: Selling time to clients, Balancing and making daily sales reports, Cash analysis reports, making purchases for the center.

Supervisor/Receptionist

Carrying out customer service relations, guiding clients during the surfing process, carrying out secretarial work and reporting the daily sales to the Manager, Ensuring that everything at the center was in order, updating the manager on what has transpired at the center during the day.

Secretary/ Receptionist/Cashier

Coffee

Interacted with a company’s customers providing them with all required information
Addressed inquiries regarding products and services of the company
Dealt with and helped resolve customer complaints in a professional manner
Assisted customers in maintaining their accounts with the company
Placed in clients’ orders/ invoices and ensure they are worked upon effectively
Gathered clients’ information via telephone call
Provided products and service information to assist customers in making a decision about a product to buy and how
Answered telephone calls and made appropriate transfers
Processed new clients’ accounts, maintained customer accounts, implemented changes to existing accounts, and filled documents and other paperwork
Worked with Uganda Coffee Development Authority as an Office Attendant
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
RESPONSIBILITIES HELD AT SCHOOL
Disciplinary Prefect:
Maintaining the discipline of the school
Handling simple matters of the students, as part of discipline, ensuring that the
Students dressing code is ok.

General Secretary

EXTRA CURRICULAR ACTIVITIES

Of the Prefect Body:
Calling prefects meetings, minuting, ensuring that student’s affairs are directed to the school management in time
Chairperson Electoral commission:
Preparation of all necessary requirements for the election process, interviewing candidates for various posts, working hand in
Hand with the school administration to ensure that the elected candidates are acting to the expectations of the students and the school management.

Secretary, Vice Chairperson

St Matia Mulumba Church

Youth
Calling executive and general meetings, minuting during meetings, putting up notices to ensure that members are fully informed of what is going on at the center
Worked as a, Organizing Mass celebrations, liturgy department songs, readings, petitions
Secretary M.D.D
Calling departmental General meetings, minuting during meetings, putting up notices
Catechist
Instructing children especially in schools around the Parish and the children at Church in religious Affairs (Holy Communion, confirmation, Profession of faith)
Kampala Arch diocese:
Trainer or trainees Starting up new sections and Training of new members.

Section leader

St Matia Mulumba Xaverian

Leading the section in all Section aspects, training, church activities
Organizing for meetings and seminars
Patroness
RESPONSIBILITIES: Assisting and directing the Section leader on how best to go about leading the section.

Summary

Overview

Work History

BURSAR

SALES PERSON /RECEPTIONIST

ADMINISTRATIVE ASSISTANT /SECRETARY CUM CLERK

Cashier

attendant

CUSTOMER SERVICE/RECEPTIONIST

Supervisor

Supervisor/Receptionist

Secretary/ Receptionist/Cashier

General Secretary

Secretary, Vice Chairperson

Section leader

Education

Uganda Diploma - Business Administration

Diploma - Business Studies

Uganda Advanced Level Certificate -

Uganda certificate of Education

Primary Leaving Certificate -

Skills

Languages

Timeline

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