Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Accomplishments
Timeline
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CLEVER ROBERT

CLEVER ROBERT

Kampala

Summary

Seasoned IT Specialist and Manager with a proven track record at ICON SOLUTIONS INTERNATIONAL and RIDES AND BIKES TRAVELS LIMITED. Excelled in enhancing system efficiency and reliability, achieving a significant reduction in downtime. Skilled in network administration and IT risk management, alongside exceptional abilities in leading teams and simplifying complex technical information for non-technical users.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

6
6
years of professional experience

Work History

IT Specialist

ICON SOLUTIONS INTERNATIONAL
01.2021 - Current
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Tested new software and hardware prior to deployment.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Installed, configured and maintained computer systems and network connections.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured and tested new software and hardware.

IT Manager

RIDES AND BIKES TRAVELS LIMITED
01.2019 - 01.2021
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Oversaw IT department operations and training.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Created and terminated user's accounts from start to finish in business applications.
  • Customized and repaired technology based on staff requests.
  • Guided organizational technology strategy and roadmaps.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.

Education

Bachelor of Science - Information And Communication Technology

KAMPALA INTERNATIONAL UNIVERSITY
KAMPALA
08-2020

Skills

  • Technical reporting
  • IT consulting
  • Application installations
  • Technical issue analysis
  • Network administration
  • Information security
  • IT risk management
  • Application support
  • Troubleshooting
  • Software implementation
  • IT service management
  • Disaster recovery
  • Business intelligence

Languages

English
Native language
English
Proficient
C2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Endorsements in software development and mobile applications.
  • Completed intensive training in database fundamentals and software engineering.
  • Recipient of individual and departmental awards for providing stellar client service.
  • Best Employee of the Month award.

Timeline

IT Specialist

ICON SOLUTIONS INTERNATIONAL
01.2021 - Current

IT Manager

RIDES AND BIKES TRAVELS LIMITED
01.2019 - 01.2021

Bachelor of Science - Information And Communication Technology

KAMPALA INTERNATIONAL UNIVERSITY

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CLEVER ROBERT