Cynthia Luzinda Nakibuuka

A greatly motivated individual, with high capacity for hard work, reliable team leader/player, who always sees myself as a professional in my field of work, utilizing the ICT arm in providing services and support social, and economic development to improve quality of life.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Dynamic individual with hands-on experience in IT Systems Administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

• Ability to resolve conflict between team members.
• Ability to build a team and ability to impart knowledge to the team
• Interacts with clients to seek information and opinions to understand their requests as a means of identifying their needs and expectations.
• Communication skills - ability to present information concisely and precisely.
• Ability to work under pressure
• Good organizational skills

• 02/20, Implemented Disaster Recovery and Business Continuity plan for Uganda Country office and field offices to have a robust/secure and reliable Backup and Disaster recovery solution.
• 01/20, Configured, deployed and rolled out the Business process automation platform for Uganda Country office where by users submit their service requests through the WFP self service portal and ticket a closed by logging onto the platform.
• 10/19, Upgraded and configured the Customers Relations Management system for Uganda Country office, upgraded from obsolete version of SugarCRM Community version SugarCRM Enterprise version.
• 02/19, Configured and setup IVR system for our Customer Feedback Mechanism Team to track the calls made ensure proper resolution of queries.
• 01/19, Installed Local Area Network in the new office setup in Rwenzori region in kyenjojo that included setup and configuration of Wireless Local Area Network as well as backend equipment including switches, routers and firewall to ensure access to Internet for staff.
• 10/18 - 12/18, Part of the team that upgraded the Local Area Network in Uganda Country Office that involved upgrade of cabling infrastructure and back end connectivity equipment to meet the growing operational needs.
• 09/18, Part of the team that setup point-to-point wireless connection links in Western Uganda to extend connectivity to refugee settlements and warehouses such as in Nakivaale refugee settlement.
• 04/18 - 05/18, Supported the implementation of new food collection procedures in West Nile region of Uganda that involved setup of VSAT connections, configuration and management of WLAN in over 20 Food Distribution Points to enable real-time synchronization with beneficiaries database for verification purposes.
• 07/17 - 09/17, Upgraded Connectivity in 8 Sub-offices integrated ISP links.
• 11/16 - 06/17, Provided IT support in the preparation of the pilot implementation of Beneficiary Information Management System – System for Cash Operations (SCOPE) in the Uganda Country Office.
• 07/15 - 08/15, Redesigned and configured wireless LAN at the Country Office.
• 03/15 - 06/15, Coordinated the IT implementation of the Logistics Execution Support System in 5 Sub-Offices.
• 12/14 - 04/15, Part of the team that implemented Unified Communication system at the head office.
• 07/14 - 09/14, Coordinated the Upgrade of data centers in 8 Sub-Offices.
• 02/11 - 04/11, Reconfigured Makerere University Virtua Library System Interface.
• 05/10 - 06/10, Facilitated the development of the E-waste Management Policy Draft for Uganda under Ministry of Information and Communication Technology.
• 06/09 - 08/09, Part of a team of Consultants that developed ICT policy for National Agricultural Research Organization (NARO).
• 05/07, Designed a Teleconferencing System, User Interface for YO! Uganda Limited.
• 06/07, Original Design of East Africa Center for Trade Policy and Law (EACTPOL) website.
• 03/05, Trained Epsilon & Omega (Computer Training Firm) staff – Lilongwe, Malawi on how to install PostgreSQl database system on Linux Operating System.
• 08/04, Implemented and installed a database management system for Uganda Business Information Network (UBINET).
• 06/04, Updated the SMS tracking system for MTN Swaziland and trained 10 MTN Technical Department Staff.

• Date of Birth: 06/26/81
• Gender: Female
• Nationality: Ugandan
• Marital Status: Married

• Good at Network (LAN/WLAN) design and maintenance
• Knowledge and experience in Network equipment configuration particularly, CISCO routers and switches.
• Good troubleshooting and resolution skills.
• Good at risk identification, analysis and mitigation
• Experience in printer configuration and troubleshooting
• Good at design of hot and cold sites
• Good at project initiation, planning, monitoring, evaluation and closure.
• Strength in planning, implementation and maintenance of cooperate messaging platforms eg.MS Exchange, and MS Outlook.
• Strength in Relational Database Management Systems: PostgreSQL, MYSQL, MS SQL server, Oracle 10g, 11i Database Server Administration.
• Experience in operating Systems: Linux/Unix, Windows 9X, XP, 7, 8, 10
• Experience in Windows Server administration including Windows Server 2003, 2008, 2012 and Windows Server 2016.
• Good at project design and Management.

• 05/04 - 01/05, Aptech Worldwide Computer Training Center, Kampala, Uganda, Microsoft Certified Systems Engineer (MCSE)
• 08/12 - 06/13, Uganda Institute of Information and Communication Technology, Cisco Certified Network Associate (CCNA)
• 06/14 - 04/15, New Horizons Computer Training Center – Kampala, Uganda, Microsoft Certified Solutions Associate (MCSA): Windows Server 2012
• 09/28/16 - 10/01/16, Ubiquiti Academy, Ethiopia - Addis Ababa, Ubiquiti Networks Wireless Training
• 10/31/16 - 11/04/16, Entebbe, Uganda BY FITTEST WFP, ICT Emergency Deployment Skills Training
• 03/05/19 - 03/08/19, Tableau Training
• 04/08/19 - 04/10/19, SugarCRM Enterprise version training
• 06/30/19 - 07/10/19, Let’s NET training Limperschield, Luxemburg
• Ongoing, Online Training Network Security