Daanya Wenn.Kiima
Finance & Banking
Kampala,102
Summary
I am a dedicated and results-driven professional with +10 years’ experience in Sales, Partnership with Banks, PSP, E-wallets merchants and Business Development. I have vast experience in alternative payment methods for global, regional and local merchants. cross- board payments, remittances payments, payments partnership (banks& telecoms) and Business operations.
Overview
21
21
years of professional experience
1
1
Language
Work History
MANAGER
PRODUCTS & ACQUIRING, ECOBANK UGANDA
02.2023 - Current
- Main roles and responsibilities
- Responsible for the end-to-end lifecycle - planning, execution and implementation of the capabilities that fall under all four of these domains
- Cash displacement, increase acceptance (Card & payments acquiring, alternate payment experience (Ecobank
- Pay) & increase revenue
- Grow Consumer to Business (C2B) segment - Delivering the ability for consumers to pay merchants that might not have full electronic acceptance infrastructure, such as sole traders, market stall operators or micro businesses
- Business to consumer payments(B2C)- Enabling businesses with a need to make fast, direct-to-account payments to consumers, such as emergency relief funding, insurance payouts or gift vouchers grow the largest active agency network in country
- International payments: Combining (in one easy to use application) the ability for people to do near real-time payments across different financial institutions and overseas country product sales targets distributed on digital channels and through agency
- Guide the design of the platform from a client/user experience perspective
- Build value based and strategic “win-win” relationships with partners where applicable
- Identify & execute commercial/market initiatives for incremental volume/revenues/ profits
- Ensure the affiliate distribution is optimized leveraging consumer analysis
- Actively pursue opportunities to improve our route to Market, leveraging best practices
- Ensure application of consumer programs designed to enhance consumer brand equity.
REQUESTS Director Sales
ENSIBUUKO UGANDA Limited
12.2020 - 01.2020
- Main roles and responsibilities
- Owning and hitting/exceeding annual sales targets within assigned territory and accounts
- Developing and executing strategic plans to achieve sales targets and expand our customer base
- Building and maintaining strong, long-lasting customer relationships
- Partner with customers to understand their business needs and objectives
- Effectively communicate the value proposition through proposals and presentations
- Understand category-specific landscapes and trends
- Reporting on forces that shift tactical budgets and strategic direction of accounts
Head Corporate Sales
SWIPEIT LIMITED
07.2019 - 12.2019
- Main roles and responsibilities
- Overseeing and coordinating all activities and operations of the corporate sales department
- Coordinating the activities of a corporate sales team in order to build a healthy and profitable relation with partners and associates
- Setting weekly quarterly monthly and annual sales targets for the corporate sales executives, making sure these targets are realistic and achievable
Senior Business Development Manager
PESAPAL Uganda Limited
10.2017 - 06.2019
- Main roles and responsibilities
- Driving execution standards across all assigned channels
- Deliver Volume and Revenue growth as per agreed targets
- Ensuring that Business plans by Channel and by outlet are well executed
- Proper and accurate implementation of Promotions in the assigned trade
- Motivate, Manage, train and coach merchandisers to execute in trade as per Brand guidelines
- Execute Market development projects to achieve competency goals/ objectives
- Respond to client-initiated contact, assisting them with a full range of financial transactions
- Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
- Cultivate and maintain relationships with merchants to make the most of business opportunities and referrals
- Actively listen and engage clients in conversation to further understand their individual needs
- Work as part of an integrated management team to ensure, standards and are met and operating models delivered
- Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimize loss
- Adhere to selling process and sales quality requirements
Country Sales Manager
Direct Pay Online Uganda Ltd
05.2017 - 09.2017
- Main roles and responsibilities
- Develop strategic plans by studying the market area opportunities, presenting assumptions, and recommending objectives
- Accomplish subsidiary objectives by establishing plans, results measurement, and contribute to team effort by accomplishing related results as needed
- Build company image through brand visibility and collaborating with customers, government, community organization, enforcing ethical business practices
- Delivering volume and revenue growth as per agreed yearly targets
- Analyzing sales data and forecasting future sales volume to grow revenue through product penetration
- Implementing all trade activities as per set Brand plans and managing budgets as per set guidelines
- Developing incentives to motivate the online distributor sales teams and the trade to deliver as per target
- Implementation of recommended channel margins and pricing structures
- Manage, train, coach and motivate teams for effectiveness of market execution
- Managing third party marketing agencies in line with Brand strategy
- Monitoring and maintaining healthy stock levels in trade – both
- Modern Trade and Wholesale
- Outstanding Achievements
- Consistent brand growth over 4 years of over 15%
- Due to timely reporting and an improved flow of communication, increased sales volumes
Supervisor
Equity Bank
01.2015 - 02.2017
- Main roles and responsibilities
- Manages an assigned geographic sales area to maximize sales revenues and meet corporate objectives
- Establishes and manages effective programs to compensate, coach, appraise and train sales personnel
- Personally, observe the performance of the sales team in the field on a regular basis
- Key achievements:
- Oversaw the successful sales leads and onboarding of high-profile merchants which was implemented across the sales income line and resulted in a 80% improvement in sales performance, merchants like Serena Hotels, Protea Hotels, City blue one Hotel
- Ruparelia Group of companies, UTB2004, Adrift, Woolworth etc
- Seconded by head of payments & channels to support sales teams in other regions and ensure that their quarterly targets were achieved
- Increased my territories client base by 85% with the highest performing portfolio year –on – year
- Merchant Acquiring & Relationship Executive, Equity Bank, Uganda
01.2014 - 12.2014
- Main roles and responsibilities
- Conduct intensive and structured prospecting of new clients to identify and develop new accounts
- Plans and organizes personal sales strategy by maximizing the
- Return on Time Investment for the territory/segment
- Build and maintain effective customer relationships in order to build strong loyalty, and handle and respond to existing products queries from clients quickly, effectively and accurately
- Provide customers with the appropriate selection, sampling of products in response of their inquiries and provide quotations accordingly
- Key Achievements
- Established good working relationships with customers and improve support service level by 70%
- Developed client relationships to increase profitability
- Established the Sales Territory and increased my portfolio from 10 existing merchants to over 80+ merchant customers, which increased sales by 90%
- Exceeded annual sales goals by increasing sales by 55% a year in both new merchant onboarding and sales quotas to earn the right to be promoted to supervisorial level
Operations Clearing Manager
Equity Bank
03.2013 - 12.2013
- Main roles and responsibilities
- To ensure risk free handling and prompt processing of clearing cheques covering, inward and outward clearing cheques and
- Settlement
- To coordinate operational risks for the clearing unit as the
- Responsible Person
- Key achievements:
- Raised clearing entries to a daily basis and reconciling all clearing accounts on a daily basis
- Liaises with relevant parties (e.g
- Corporate relationship managers, branch managers) to obtain approvals for transactions to be processed
- This grew our overdraft income to 40% in profit on monthly basis
- Oversaw the switched between vendors for Image Cheques
- Clearing system.
Operations Manager
Crane Bank, Uganda Limited
07.2009 - 02.2013
- Main roles and responsibilities
- Enhance efficiency, effectiveness and improve branch performance
- Manage and coordinate all the branch activities
- Key achievements:
- Exceeded aggressive sales branch target goals and revenue targets for four consecutive years and was the best performing staff and branch
- Recognized as "Best performing staff” of the Year" in 2005.
Bank Roles, Crank Bank Uganda Limited
09.2002 - 06.2009
- Main roles and responsibilities
- Overrode teller’s transactions exceeding assigned limits, managed overdraft accounts and monitored their interest
- Dealt with the treasury department to fix deposits for the branch, renew and change the interest rates according to the daily chart for the benefit of customers
- Executed the process of selling and buying foreign exchange currencies
- Reported to Operations Manager and managed 10 staff
- Key achievements:
- Ensure ongoing and consistent customer satisfaction by providing on-time delivery and follow-up
- Instrumental in executing the work flow system linking the branch and the centralization units
- Introduced automation of the time deposit rollover process
- Oversaw and was involved in implementing the Direct Debit System in the Bank.
BUSINESS DEVELOPMENT MANAGER
UGANDA
01.2004 - 01.2004
- Main roles and responsibilities
- Contacting Potential clients to establish remittance payment solutions
- Planning and overseeing new marketing initiatives
- Researching organizations and individuals to find new opportunities
- Increasing the value of current customers while attracting new ones
- Finding and developing new markets and improving sales
- Attending conferences, meetings, and industry events
- Developing quotes and proposals for clients
- Developing goals for the development team and business growth and ensuring they are met
- Training personnel and helping team members develop their skills
- Analyzing current and past financial data and providing strategies to cut costs and increase revenue
- Lead the charge on market research plans to identify new opportunities
- Working with executives to implement marketing strategies and new opportunities
- Encouraging new and existing clients by creating and improving proposals
- Tracking expenses and maintaining the company budget
- Ensuring that the company meets revenue budget
- Developing and pitching ideas for potential investor
Education
Master of Business - undefined
Christian University
08.2016 - 1 2018
Certified Professional Bankers - undefined
Uganda Institute of
Banking and Financial
Services
08.2014 - 7 2016
Bachelor’s degree - Information Technology
08.2001 - 4 2001
Diploma - Software Engineering
Aptech Worldwide
02.2002 - 12 2004
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Skills
Office management andProject management throughCommunicationsFront desk managementGood numerical interpretationExcellent interpersonalNegotiation and problem-
Strategic planning
Search Engine Optimization
Business planning
Sales and marketing
Business administration
Improvement initiatives
Budgeting
Financial Management
Key Performance Indicators
Schedule optimization
Verbal and written communication
Negotiation
Operations management
Contract Management
Staff Management
Policies and procedures
Mathematical calculations
Project Management
Business Development
Timeline
MANAGER
PRODUCTS & ACQUIRING, ECOBANK UGANDA
02.2023 - Current
REQUESTS Director Sales
ENSIBUUKO UGANDA Limited
12.2020 - 01.2020
Head Corporate Sales
SWIPEIT LIMITED
07.2019 - 12.2019
Senior Business Development Manager
PESAPAL Uganda Limited
10.2017 - 06.2019
Country Sales Manager
Direct Pay Online Uganda Ltd
05.2017 - 09.2017
Master of Business - undefined
Christian University
08.2016 - 1 2018
Supervisor
Equity Bank
01.2015 - 02.2017
Certified Professional Bankers - undefined
Uganda Institute of
Banking and Financial
Services
08.2014 - 7 2016
01.2014 - 12.2014
Operations Clearing Manager
Equity Bank
03.2013 - 12.2013
Operations Manager
Crane Bank, Uganda Limited
07.2009 - 02.2013
BUSINESS DEVELOPMENT MANAGER
UGANDA
01.2004 - 01.2004
Bank Roles, Crank Bank Uganda Limited
09.2002 - 06.2009
Diploma - Software Engineering
Aptech Worldwide
02.2002 - 12 2004
Bachelor’s degree - Information Technology
08.2001 - 4 2001