Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Damalie Apio

HR Coordinator
Kampala,102

Summary

Personal Profile. A Dynamic and result-oriented Human Resources professional with over 8 years of progressive experience in developing and implementing HR strategies that enhance employee engagement and organizational performance. I have hands on experience in full-cycle recruitment, expertise in developing and implementing comprehensive HR policies, safety protocols, and compliance systems. Proven track record in managing employee relations and HR Operations, legal coordination, managing performance evaluation within multicultural environments. Adept at fostering a positive work culture and ensuring compliance with national labor laws. I am Skilled in managing teams with Demonstrated expertise in change management and Payroll Management. Professional Competence P&C Strategy Development: Expertise in reviewing and implementing P&C policies in compliance with local labor laws. Recruitment & Selection: Strong background in managing efficient hiring processes and guiding salary determinations. Proficient in developing performance management systems and conducting training for staff evaluations. Employee Engagement Skilled in conducting employee satisfaction surveys and leveraging data for organizational improvement. Competent in using data analytics tools to extract insights for HR decision-making. Strong Cross-cultural Communication skills Effective Team Leadership and collaboration. Proficiency in HRIS systems, word, Outlook, Excel, Power Point and SharePoint. Knowledge of Employment laws, Ugandan Labor standards and Safety Regulations. Strong organizational skills in managing multiple tasks and deadlines.

Overview

9
9
years of professional experience
1
1
Language

Work History

HR Coordinator

  • Improved onboarding process for new hires, and the introduction of onboarding feedback for continuous improvement
  • In two months, I successfully conducted A to Z recruitment processes for 18 positions, across different grades for both Country and Area Offices
  • Reduced barriers to compliance by ensuring that policies and procedures are accessible to staff hence increased Efficiency in work processes
  • Coordinated leave management for over 70 employees leading to significant leave compliance within the first 2 months.

HR/Admin Coordinator

Norwegian Refugee Council
Arua
11.2023 - Current
  • Nile
  • Directly supervised by the West Nile Area Manager and the HR Manager, I support the Area Manager to advance and implement the Human Resources functions in compliance with NRC policies and procedures at Area Level through the following roles
  • Roles and responsibilities
  • Implemented employee Orientation programs for new staff, providing them with information on NRC Policies, culture, and expectations thus ensuring a smooth integration into NRC within the prescribed time
  • Managed end-to-end recruitment processes for over 25 positions for multiple projects reducing time-to-hire by 30% through streamlined procedures
  • Managed leave tracking system for over 90 employees, ensuring accurate record-keeping and policy compliance
  • Managed Contracting systems of employees by monitoring contract end dates, issuing offer letters and contracts, renewal of contracts in a timely manner
  • Maintained personnel files and HR databases while ensuring confidentiality, 100% accuracy, well organised, secure, and up to date
  • Coordinated training sessions to enhance staff skills and knowledge, contributing to a 10% increase in productivity
  • Improved awareness and compliance to safeguarding principles in all field Offices through information sessions, focal group discussions and refresher trainings on safeguarding
  • Maintained an updated employee data base with accurate employee records of leave balances, time sheets probations, ensuring easy access and retrieval for future reference hence improving efficiency at work
  • Managed payroll administration for over 150 employees, ensuring accuracy and timely processing of compensation and benefits
  • Ensure compliance with policies and procedures by making them accessible to staff, consistently applying policies in decision making to promote compliance with employee manual
  • Designed and implemented comprehensive onboarding programs for new hires, achieving 95% employee satisfaction ratings in survey results
  • Administered benefits programs for more than 200 employees, including health insurance enrolment and claims processing
  • Led performance management initiatives, including quarterly reviews and annual assessments for staff development leading to improvement in compliance and completion rates by 74%
  • Managed staff exits while ensuring the HR system and personnel database is updated and information is accurate for computation of severance dues, staff clearance processes are in line with NRC Policy and national regulations
  • Coordinate proper HR administration with follow-up on timely submission of payroll updates, leave tracking as well as run the payroll for the field-based incentive workers
  • Effectively resolved conflicts and grievances among staff through open communication, promptly addressing complaints hence promoting a positive work environment
  • Initiated employee engagement by Conducting monthly HR Clinic sessions with staff through open communication, and feedback mechanisms to keep them informed hence building trust between HR and the team
  • Promoted a safe working environment by Coordinating with the security, Staff Care representative teams to ensure that staff understands emergency protocols, safety procedures, safe practices to prevent work hazards and honour the duty to report incidents as per NRC standards.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Senior Human Resource Officer

Lira City Council
05.2019 - 10.2023
  • Spearheaded a complex restructuring and integration of over 1,000 staff resulting in a resilient and adaptable team, smooth transition to a city with zero litigation issues
  • Successfully managed a capacity building portfolio of over 700m focusing on institutional reforms, organizational strengthening, and human resource development across 5 years and ensured compliance with World bank regulations, resulting in zero penalties and 100% audit pass rates
  • Developed and designed new performance score cards for staff which were approved and adopted by management leading to an increase in revenue of 45%
  • Initiated employee wellness programs such as Retirement planning, rehabilitation, mental health wellbeing, snacks, and breakfast, leading to considerable employee engagement and overall satisfaction
  • Developed the first ever client charter for the city clearly defining service delivery indicators and standards, leading to alignment and shared understanding among employees, clients, and stakeholders
  • Initiated to fruition the first One stop service Centre in Lira City which improved turnaround time in response to clients and improved operational efficiency at work
  • Streamlined employee benefits using data and successfully cleared a backlog of benefit claims dating back 10 years to the tune of 1.8b for 35 retired staff., In this role, I managed, Coordinated, and strengthened all HR functions to provide efficient and effective HR support to the Local Government and ensure that the HR systems are implemented according to Government standards, national Labor laws for effective service delivery
  • Roles and responsibilities
  • Developed and executed HR strategies aligned with the City Council's mission, vision, and values fostering positive workplace environment and culture
  • Implemented a strategic HR plan that improved quality of new recruits, talent management, and employee retention, resulting in a 15% reduction in turnover
  • Coordinated annual employee satisfaction surveys and analyzed results to provide actionable insights to leadership
  • Successfully resolved 7 complex employee conflicts and disputes through effective mediation resulting in improvement in workplace harmony and productivity
  • Developed, implemented, and updated HR policies and procedures in compliance with relevant laws and regulations
  • Updated the City Council's HR policies and procedures, ensuring 100% compliance
  • Initiated employee wellness programs such as Retirement Planning, mental health wellbeing, rehabilitation, snacks, and breakfast, leading to considerable employee engagement and overall satisfaction
  • Supported managers to develop and implement performance improvement plans, resulting in a 12% increase in employee performance and job satisfaction
  • Implemented training and Capacity building programs to enhance employee skills and knowledge that improved employee skills, resulting in a 15% increase in productivity and job satisfaction
  • Administered compensation and benefits programs to ensure competitiveness and employee satisfaction
  • Increased employee satisfaction scores by 15% through enhanced compensation and benefits packages like pension and gratuity for staff who retired promptly in line with the Pensions Act of Uganda
  • Promoted diversity and inclusion initiatives within the City Council to create an inclusive workplace
  • Spearheaded diversity and inclusion programs that increased the representation of underrepresented groups in the workforce by 18%.

Consultant - HR

SCINTL Ltd Uganda
Kampala
02.2019 - 10.2022
  • Developed and implemented comprehensive HR Policy aligned to SCINTL Vision improving compliance and efficiency.
  • collaborated with IT teams to implement HR software solutions that automated payroll and performance tracking system reducing administrative workload by 35%.
  • Advised Senior managers on compliance with employment laws reducing potential legal risks by 40%

Human Resource Officer

Lira Municipal Council
10.2015 - 04.2019
  • Roles and responsibilities
  • Supported full-cycle recruitment processes including job posting, application screening, and interview scheduling
  • Supported orientation of new and transferred staff to ensure smooth integration/transition respectively; ensure on time signing of induction documentation and ensure proper personnel file records keeping
  • Drafted appointment letters for newly hired staff, ensured they are signed by the responsible officer as well as signed by the staff
  • Organized, supported, facilitated, and conducted staff trainings
  • Supported and worked with heads of department to ensure the performance management process is smoothly conducted and offered any support required
  • Coordinated development of probation goals for new staff and facilitated evaluation at the end of the probation period
  • Participated in the Operations budgeting process and did monthly cash projections for the HR/Admin department and provided administrative support to all departments to ensure smooth operations
  • Ensured and facilitated the rollout of all new Human resources initiatives and innovations to staff.

Education

Masters - Management Studies

Uganda Management Institute
August 2022

Certificate in Human Resource Analytics and Evidence based Public Policy Making and Evaluation - undefined

International Management Institute
March 2022

Post Graduate Diploma - Human Resource Management

Uganda Management Institute
May 2019

Bachelor of Arts Social - Works and Social Administration

Makerere University Kampala
January 2011

Skills

Strategic Planning and Prioritization

Policy Development

Data Analysis

Staff Management

Document Management

HRIS Proficiency

Performance Management systems

MS Office Proficiency

Facilities Maintenance

Workflow Planning

Budget Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

HR/Admin Coordinator

Norwegian Refugee Council
11.2023 - Current

Senior Human Resource Officer

Lira City Council
05.2019 - 10.2023

Consultant - HR

SCINTL Ltd Uganda
02.2019 - 10.2022

Human Resource Officer

Lira Municipal Council
10.2015 - 04.2019

Masters - Management Studies

Uganda Management Institute

Certificate in Human Resource Analytics and Evidence based Public Policy Making and Evaluation - undefined

International Management Institute

Post Graduate Diploma - Human Resource Management

Uganda Management Institute

Bachelor of Arts Social - Works and Social Administration

Makerere University Kampala

HR Coordinator

Damalie ApioHR Coordinator