Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
Damba Alvin

Damba Alvin

Kampala

Summary

  • To invest technical skills and experience to other people and grow with the organization.
  • To find a role in the company that will enable me to acquire and develop more skills for my career.
  • Team building for better development of the company which enables efficiency and hard work.
  • To pursue an excellent computing and information technology alongside a dynamic and professional team while achieving personal and organizational goals through the application of my incredible analytical skill, hard work, honesty and problem-solving skills.

Dedicated Software Tester, bringing 8+ years of experience. Promptly responds to emergency software issues, inspecting malfunctions professionally and knowledgeably. Able to conduct complicated inspections within five-minute timeframe, exceeding manager expectations. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

15
15
years of professional experience

Work History

IT Technician

Wakandi uganda
02.2024 - Current
  • Onboard new users to the system.
  • Data collection and cleaning.
  • Provide technical support to company staff, resolving varied issues across internal and external applications.
  • Configure software and functions following specifications to optimize operations.
  • Update and modify software to maximize capability, enhance functionality and deliver speedy outcomes.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Software Tester and Trainer

Sigma data and Computers Ltd
08.2012 - 01.2024
  • Here I work on several projects and responsibilities such as; Software installation and configuration, Training, Support, Testing Finance solutions software for bugs, Performing software demos to prospective clients, ensuring that the system is up and running at the client's location, Systems Analysis for new desired features in the software
  • Analyzed test results to determine accuracy, durability and efficiency of software.
  • Raised, triaged and prioritized defects from in-house testing, customer usage and live defects.
  • Reported testing progress to line management, communicating effectively and escalating where appropriate.

Assistant System Administrator

Magric (U) Ltd
05.2011 - 08.2012
  • Responsibilities; Computer maintenance, Service staff, Making deliveries
  • Set up, optimised and managed network equipment.
  • Installed and maintained IT equipment and software to meet workflow requirements.

Internship Trainer

Faculty of computing and information technology
05.2010 - 04.2011
  • Internship, Key duties were; Plan and manage the computer network and laboratory, Install and maintain User Accounts, Install and maintain system devices, hardware, drivers, Determine hardware and software prerequisites, Installing and maintaining software and patches, Cable termination, File sharing (FTP), Install Cisco IOS (Cisco internetwork operating system) on a switch and router, Hardware and software maintenance (packet tracer, Adobe, Office and Flash player), Installing operating system, Linux (cloning, FTP, DHCP, Samba), Password recovery on routers and switches, Basic router and switch configurations (RIP, VLANS, OSPF, EIGRP, Install windows from a shared folder on a network and from a server, Network monitoring

Free lance

Free lance computer technician
01.2010 - 04.2010
  • Responsibilities; Preventive maintenance of both a desktop and laptop computers, Perform step-by-step assembly of a desktop computer, Installing and navigating an operating system, Implement basic physical and software security principles

Education

Diploma in Information Technology

Victoria University
Kampala
07.2024

Certificate of Higher Education -

Faculty of Computing And Information Technology
Makerere University
01.2010

UACE - A' level

Aidan College
2009

UCE - O'level

Aidan college
2007

Kitende Primary School-Primary Leaving Examinations (PLE)

Skills

  • Strong computer skills
  • Database installation and management
  • Password recovery on routers and switches
  • Windows and linux operating systems and applications
  • Preventive maintenance of both desktop and laptop computers
  • Strong written and verbal communication skill
  • Good customer care, people handling and problem-solving skills
  • High initiative and creativity
  • Excellent interpersonal skills
  • Good management skills
  • Negotiation, mobilization and motivation skills
  • Training skills
  • Test Management Software
  • Microsoft SQL Server
  • Debugging Procedures
  • Desktop Technical Support
  • Remote Support
  • Hardware Installation

Languages

English, Luganda
First Language

Additional Information

I am currently pursuing a diploma in Information technology at Victoria university, attached is the admission letter.

Timeline

IT Technician

Wakandi uganda
02.2024 - Current

Software Tester and Trainer

Sigma data and Computers Ltd
08.2012 - 01.2024

Assistant System Administrator

Magric (U) Ltd
05.2011 - 08.2012

Internship Trainer

Faculty of computing and information technology
05.2010 - 04.2011

Free lance

Free lance computer technician
01.2010 - 04.2010

Diploma in Information Technology

Victoria University

Certificate of Higher Education -

Faculty of Computing And Information Technology

UACE - A' level

Aidan College

UCE - O'level

Aidan college

Kitende Primary School-Primary Leaving Examinations (PLE)
Damba Alvin