Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Interests
Timeline
Generic

DAPHNE MARY KEMUNTO

Brand And Marketing Manager
Kampala,Uganda

Summary

Innovative Marketing Executive with over 10 years of experience in sales, marketing , brand management and business development. Proven success at BTL, ATL and direct marketing marketing and working closely with agencies to execute successful marketing plans and realize profitable outcomes. I am commercially aware and expert in strategizing company growth, monitoring new business technologies and markets closely.

I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I have created and implemented successful marketing campaigns and strategies which have positively maximized profits.

I'm key in performing market research, commercially aware and aggressively pursue new leads resulting to positive conversions.

Overview

18
18
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Head of Marketing & Sales

Unifi Africa
Kampala, Uganda
08.2022 - Current
  • Develop and execute annual marketing plans including strategic initiatives, demand forecasting, distribution plans, research initiatives, display plans, and in-store activation and promotional activity
  • Oversee market research, competition monitoring, and customer needs
  • Design creative on-site and off-site marketing campaigns in partnership with strategic brands to stimulate demand and drive awareness
  • Develop marketing GTM plans, and marketing campaigns and ensure complete execution
  • Building relationships with key stakeholders and partnership drives to implement business synergies
  • Coordinating and running marketing events, advertising, BTL and ATL activations, media and PR relations, and trade marketing
  • Conducting and analyzing market and competitive research/ trends to identify new market opportunities and strategies.
  • Oversaw 23-person marketing team, promoting continuous improvement, enhancing processes and reducing costs as head of highly efficient and profitable group.
  • Oversaw 23 direct reports marketing team, promoting continuous improvement, enhancing processes and reducing costs as head of highly efficient and profitable group.
  • Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Identified target audiences and devised campaigns to match target demographics and optimize results.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
  • Identified value propositions and key messages for company marketing campaigns.
  • Developed and implemented targeted digital strategy to improve business performance.
  • Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
  • Completed quarterly forecasting and monthly financial reviews.
  • Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
  • Implemented key initiatives and activities aligned with brand strategy and brand advocacy.
  • Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
  • Preserved brand integrity by monitoring consistency and quality of marketing content.

Marketing & Brand Lead

DStv
Kampala, Uganda
11.2019 - 07.2022
  • Develop efficient and intuitive marketing strategies and market insights to maintain existing customers, increase customer conversions, and generate more qualified leads
  • Oversee campaigns (social media, TV, etc.), exhibitions, and promotional campaign activations
  • Develop creative briefs and go–to–market approaches that guide creative direction to meet objectives for both BTL & ATL execution across all mediums
  • Conceptualize and execute multi-channel campaigns across prospect and customer lifecycle, ensuring alignment of communications and messaging across all channels
  • Manage content and updates for customer and internal touch points, establish budget guidelines, participate in events, document business processes, and provide additional sales support
  • Identify effectiveness and impact of current marketing initiatives with tracking and analysis and optimize accordingly
  • Cross-functional deliverables within (CVM, CX, and Care and Sales) and external teams while integrating campaign strategies, and budgets
  • Media Planning and buying (Digital, Print, Radio, and OOH) executions
  • Develop BTL and ATL strategy, coordinate creative development, and execute campaign activations to achieve desired objectives
  • Oversee trade marketing segment execution, campaign delivery and manage trade merchandisers
  • Monitor progress of campaigns and conduct analytics using various metrics and across multiple platforms to aid reporting on post-campaign performance
  • Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies.
  • Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
  • Implemented marketing automation tools to streamline and automate repetitive marketing tasks.
  • Increased brand awareness with ambassador partnerships and targeted email campaigns.
  • Directed high-value marketing program with consistent adherence to deadlines and budget constraints.
  • Mentored and trained teams in KPI analysis and performance evaluation using Google AdWords and Google Analytics.
  • Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
  • Evaluated market trends to stay current on consumer and competitor changes.
  • Created social media content with innovative brand messaging to support new product launches.
  • Implemented new strategies to improve click-through rates and conversion.
  • Conducted market research by analyzing industry trends, consumer demographics and competitor activities to inform marketing strategy.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Managed budget allocation and resource utilization to maximize marketing ROI.

Country Business Development Manager

Ori Group of Companies
Kampala, Uganda
02.2018 - 07.2019
  • Provide insight to internal organizations on market directions, customer support, and business opportunities
  • Develop relationships with key stakeholders to influence business initiatives
  • Sales and marketing management and accurate business forecasting
  • Monitor and analyze performance in line with the company’s strategy, vision, and mission
  • Define and implement annual budget plans and provide regular reports taking full P & L accountability
  • Establish and sustain long-term strategic relationships with business partners.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Ag. General Manager Business Development

Oryx Energies Uganda Limited
Kampala, Uganda
10.2015 - 10.2017
  • Represent the business professionally and positively while establishing and nurturing key customer relationships
  • Optimize company’s market position in the shared market by increasing sales and margins by 60%
  • Assist and oversee development of comprehensive customer strategies to improve profitability and growth
  • Reduce and limit creditors by 40% by promoting cash sales and improve revenue credit sales collection by 80% within agreed credit period
  • Project management and brand expansion within retail network
  • Maintain constant awareness of industry activity, including customers and competitors in a bid to maintain present business levels and develop future business.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Retail and Commercial Manager

Oryx Energies Uganda Limited
Kampala, Uganda
02.2015 - 10.2015
  • Oversee business retail network countrywide and ensure all product availability
  • Ensure seamless service and delivery timelines are practiced in all retail outlets
  • Manage and grow portfolio for fuel customers and other related products namely Lubricants and Gas
  • Negotiated, developed, and managed all commercial agreements to optimize cash sales and reduce bad credit by 0.4%
  • Maximize sales and benchmark target margins and sales volumes to be achieved 100%
  • Organize and liaise with service providers on promotional and sales activities
  • Modulate and formulate formal systems of task and reporting relationships that control, coordinate, and motivate employees within office, extend retail network, and target commercial customers
  • Initiate Health and Safety standards that are being practiced at all scopes of work and routine workshops and training.
  • Researched market to identify potential customers, increasing customer accounts 80%.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Business Development Manager

LPG Oryx Energies Uganda Limited
Kampala, Uganda
04.2013 - 02.2015
  • Business development through market penetration of a new LPG brand in a highly competitive market
  • Achieve 100% profitability and high return on investments
  • Organizing and managing all promotional activities geared towards marketing the brand
  • Stock management to avert stockouts and ensure constant product supply
  • Significantly contribute to new business development - 5 new sign-ups per month and profitability growth by executing sales and marketing strategies
  • Develop and maintain a balanced pipeline of client prospects, and prepare presentations, proposals, and sales contracts.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Compiled product and customer data to generate informed profit projections.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Corporate Banker

KCB Bank
Kampala, Uganda
06.2010 - 03.2013
  • Managing Customer portfolios and following up on service issues aimed at achieving results while applying the systems put in place at work to monitor client’s accounts
  • SME business nurturing and management to increase loan portfolio
  • Project management in new product rollout, namely E-tax and E-water
  • Prepared a sales stimulation and strategy to drive new acquisitions
  • Asset portfolio management and large deposit mobilization
  • Cross selling of all bank products and ensuring 100% awareness and utilization.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.

Customer Relationship Section Head

KCB Bank
Kampala, Uganda
09.2008 - 06.2010
  • Build and develop relationships with existing customers through cross-selling bank products (debentures, loans, mortgages, credit cards, fixed deposits) while growing the business portfolio
  • Coordinate with the sales team, branch management, and personal / business bankers to prepare and execute a monthly sales plan for high-net-worth customers
  • Customer acquisition by offering solutions matching their personal and business needs
  • Execute highly professional customer service, and customer engagement and escalate customer queries in a bid to close out within a minimal turnaround time
  • Personal

Personal & Business Banker

KCB Bank
Kampala, Uganda
10.2007 - 09.2008
  • Identify customer needs and provide appropriate product and service solutions
  • Identify customer needs and provide appropriate product and service solutions
  • Compliance with bank policies and procedures
  • CAREER HIGHLIGHTS
  • Increased branch network expansion at Unifi 5 new branches in 10 months and new customer acquisition by 3000 through aggressive and successful marketing campaigns within 12 months
  • Successful project construction and completion of the retail station at Oryx Mabira - 2016 and the launch and rollout of fuel cards
  • Organized and championed a successful fun marathon “Kyambogo -ultra” and this led to great brand visibility and partnerships with Unifi
  • Formulating a great marketing plan when schools were shut during COVID-19, by partnering with organizations to produce online classes aired on FTAs to reduce customer churn, which propelled increased sales, product acquisition, and client retention
  • Internal appointment in the role of acting General Manager during the Oryx transition phase and ensuring smooth company operations, overseeing the expansion of the retail network, other business lines of non–fuel income, cross-selling, and increasing team and sales performance
  • Pioneered a deep market penetration of a new LPG brand which has surpassed the existing brands and has 70% of the market share
  • Project planning and management of E-module platform specifically E-water and E-tax project management and the success of these E- E-modules of payments has enabled the bank to generate more revenue and increase the customer base
  • I was part of the team that developed a business plan that was used in the implementation of our E-banking platform and eventually participated in the tender evaluation of service providers for the E-tax implementation
  • Emerged as MVP Sales champion during a deposit mobilization drive and campaign to increase the bank's liabilities portfolio.
  • Increased daily sales by 90% by upselling banking products and financial services to customers.

Customer Consultant

Uganda Telecom
Kampala, Uganda
03.2006 - 09.2007
  • Listened to customers in actively to assess issues and provide accurate information.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Contacted outside providers on behalf of customers to help solve problems.

Education

MBA - Executive MBA

Eastern And Southern African Management Institute
Kampala Uganda
10.2012 - 11.2014

Bachelor of Arts - Social Sciences And Political Science

Makerere University
Kampala, Uganda
05.2002 - 10.2006

Skills

Analytical skills

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Affiliations

Executive MBA (ESAMI) Bachelor of Arts - (BA (SS) -Makerere University, Effective Customer service delivery. Principles of Marketing Effective communication skills. Credit applications and E-Banking and E-payment modules Financial credit scoring and applications

Accomplishments

- Increased branch network expansion at Unifi 5 new branches in 10 months and new customer acquisition by 3000 through aggressive and successful marketing campaigns within 12 months.

-Successful project construction and completion of the retail station at Oryx Mabira - 2016 and the launch and rollout of fuel cards.

-Organized and championed a successful fun marathon “Kyambogo -ultra” and this led to great brand visibility and partnerships with Unifi.

-Formulating a great marketing plan when schools were shut during COVID-19, by partnering with organizations to produce online classes aired on FTAs to reduce customer churn, which propelled increased sales, product acquisition, and client retention.

- Internal appointment in the role of acting General Manager during the Oryx transition phase and ensuring smooth company operations, overseeing the expansion of the retail network, other business lines of non–fuel income, cross-selling, and increasing team and sales performance.

- Pioneered a deep market penetration of a new LPG brand which has surpassed the existing brands and has 70% of the market share.

-Project planning and management of E-module platform specifically E-water and E-tax project management and the success of these E- E-modules of payments has enabled the bank to generate more revenue and increase the customer base.

-I was part of the team that developed a business plan that was used in the implementation of our E-banking platform and eventually participated in the tender evaluation of service providers for the E-tax implementation.

-Emerged as MVP Sales champion during a deposit mobilization drive and campaign to increase the bank's liabilities portfolio.

Interests

Golf

Globe trotting

Cycling

Reading

Timeline

Head of Marketing & Sales

Unifi Africa
08.2022 - Current

Marketing & Brand Lead

DStv
11.2019 - 07.2022

Country Business Development Manager

Ori Group of Companies
02.2018 - 07.2019

Ag. General Manager Business Development

Oryx Energies Uganda Limited
10.2015 - 10.2017

Retail and Commercial Manager

Oryx Energies Uganda Limited
02.2015 - 10.2015

Business Development Manager

LPG Oryx Energies Uganda Limited
04.2013 - 02.2015

MBA - Executive MBA

Eastern And Southern African Management Institute
10.2012 - 11.2014

Corporate Banker

KCB Bank
06.2010 - 03.2013

Customer Relationship Section Head

KCB Bank
09.2008 - 06.2010

Personal & Business Banker

KCB Bank
10.2007 - 09.2008

Customer Consultant

Uganda Telecom
03.2006 - 09.2007

Bachelor of Arts - Social Sciences And Political Science

Makerere University
05.2002 - 10.2006
DAPHNE MARY KEMUNTOBrand And Marketing Manager