David Kakaire

• Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Developed IT strategic vision and drove key departmental objectives.

• Assisted managers in decision-making processes based on thorough research and analysis of available data.
• Demonstrated adaptability by quickly mastering new software applications as needed for various tasks and projects.
• Elevated company reputation through meticulous attention to detail in all aspects of work output.
• Assisted manager in all aspects of business operations.
• Offered technical support and troubleshooting issues to enhance office productivity.
• Increased customer service success rates by quickly resolving issues.
• Trained and supervised employees on office policies and procedures.

• Streamlined IT processes by implementing effective troubleshooting techniques for common problems.
• Spearheaded successful migration of company-wide email platform, minimizing disruptions to daily operations.
• Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
• Enhanced user productivity, training employees on theuse of new applications and system features.
• Coordinated with vendors for procurement of hardware/software products, ensuring compatibility with existing infrastructure while staying within budget constraints.
• Performed routine backups of critical data to prevent loss due to unforeseen events or system failures.
• Successfully onboarded new employees by setting up workstations, peripherals, and profiles while providing comprehensive training on company software applications.
• Effectively managed inventory of IT assets, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
• Implemented rigorous security measures to protect sensitive data and maintain compliance with industry regulations.