Enthusiastic Support Worker/Administrative Clerk with over 6 years of experience working with vulnerable people in fast paced environments. Secures team success through hard work, attention to detail and excellent organisation.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Gas Station Manager
Shell Ndagire Road - Qima Ventures Ltd.
Kireka, Kira Municipality
03.2023 - Current
Monitored fuel prices and adjusted values following guidelines and cost fluctuations.
Controlled dry stock products and pricing, achieving target margins and minimising waste.
Implemented employee incentive programs to boost performance and drive sales growth.
Trained cashiers to deliver exceptional service and maintain customer loyalty.
Coordinated staff schedules to cover expected customer demand.
Oversaw repairs and maintenance for building and petrol pumps.
Managed and supervised fuel station operations with team of 19 members.
Oversaw business staffing and training, building successful, customer-focused team.
Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Care Support Worker/Administrative Clerk
Kampala Orthopaedic and Trauma Centre
Kampala., Kampala Central
10.2015 - 12.2022
Trained Patients how to use walking aids, like; wheelchairs, walkers, walking sticks, under and elbow crutches.
Offered clinical support from wound care to medication administration under close supervision of doctors and nurses.
Worked in close partnership with families, friends and doctors to improve treatment effectiveness.
Built meaningful rapport with patients with range of conditions.
Photocopied, laminated and bound documents to support meeting preparation.
Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
Answered approximately 25 incoming calls and emails per day, responding to patients and relaying messages to staff to ensure quick resolutions.
Coordinated appointment scheduling, optimizing use of office resources.
Conducted thorough data entry tasks, maintaining accuracy in information management systems.
Helped to prepare reports and presentations to aid informed decision-making.
Managed office supplies and inventory for day-to-day operations.
Produced clean, error-free professional business correspondence for office team.
Applied math abilities to calculate and check financial figures.
Supported staff with administrative needs for photocopying, faxing and filing.
Wrote professional letters, emails and memoranda for business communication.
Monitored physical and emotional wellbeing of individuals, reporting changes to the Doctors and Physiotherapists
Education
The Care Certificate - Caregiving
CareTuition
United Kingdom
02.2024 - 02.2024
Caregiving Certficate - Caregiving
Alison
Online
12.2023 - 02.2024
Diploma of Higher Education - Information & Communication Technology
Makerere Business Institute - MBI
Kampala.
08.2017 - 10.2019
Certificate of Higher Education - Computer Applications
Makerere Business Institute - MBI
Kampala.
08.2017 - 10.2019
Diploma of Higher Education - Education
Kyambogo University
Kampala
09.2013 - 09.2015
Skills
Customer service skills
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Timeline
The Care Certificate - Caregiving
CareTuition
02.2024 - 02.2024
Caregiving Certficate - Caregiving
Alison
12.2023 - 02.2024
Gas Station Manager
Shell Ndagire Road - Qima Ventures Ltd.
03.2023 - Current
Diploma of Higher Education - Information & Communication Technology
Makerere Business Institute - MBI
08.2017 - 10.2019
Certificate of Higher Education - Computer Applications
Makerere Business Institute - MBI
08.2017 - 10.2019
Care Support Worker/Administrative Clerk
Kampala Orthopaedic and Trauma Centre
10.2015 - 12.2022
Diploma of Higher Education - Education
Kyambogo University
09.2013 - 09.2015
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