David Allanroy Mafabi
Commercial Specialist
Kampala
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Regional Business Manager
GOGO Electric
10.2023 - Current
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Consistently met or exceeded annual performance targets by developing and executing a strategic business plan for the region.
- Improved productivity while reducing staffing and operational costs by 20%.
- Leveraged knowledge of local markets effectively positioning our products against competitors.
- Defined clear targets and objectives and communicated to other team members.
- Designed modern employee recognition program which boosted productivity and improved morale.
Micro Enterprise Business Coach
Sendea Uganda
08.2023 - 01.2024
- Coordinated business and financial health reviews to discuss business performance and new opportunities and provide benchmarking data and insights.
- Assisted clients with developing and maintaining capital plan to sufficiently meet development and remodel obligations.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 10%.
- Promoted a culture of continuous learning among clients by recommending relevant books, courses, and other resources for professional development.
Growth Operations Manager
Metro Africa Xpress
11.2022 - 03.2023
- Continually maintained and improved company's reputation and positive image in markets served.
- Increased customer retention rates by implementing targeted engagement strategies and personalized content.
- Devised content strategy to effectively engage target audiences.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
Business Growth and Development Manager
Amush Energy Uganda Limited
02.2022 - 10.2022
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted training courses and prepared videos for long-term use.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Evaluated emerging industry trends, technologies, and best practices to inform strategic decisions regarding future projects or product enhancements.
Commercial Manager
Solarnow Uganda Limited
07.2018 - 08.2021
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Built relationships with clients to establish new contracts.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
Deputy Sales Manager
Solarnow Uganda Limited
05.2017 - 06.2018
- Evaluated performance against goals and implemented appropriate development plans.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Identified new business opportunities and established partnerships, contributing to company growth and expansion.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Fostered a positive work environment, encouraging team members to take ownership of their tasks and supporting them in achieving their personal goals.
Senior Sales Operations Manager
Solarnow Uganda Limited
01.2017 - 04.2017
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Implemented systems and procedures to increase sales.
- Negotiated favorable contracts with vendors and suppliers, securing cost-effective solutions for the organization.
Regional Manager
Solarnow Uganda Limited
09.2016 - 12.2016
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Generated financial and operational reports to assist management with business strategy.
Account Manager
Smile Communications Uganda Limited
01.2016 - 08.2016
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Liaised with marketing and sales teams to develop targeted campaigns.
Sales Manager
Bax Financial Services Uganda Limited
01.2015 - 12.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
Regional Sales Manager
Platinum Credit Uganda Limited
07.2013 - 12.2014
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
Senior Data Analyst
Bayport Financial Services Uganda Limited
05.2009 - 03.2013
- Provided technical support for troubleshooting analytics and reporting issues.
- Optimized database performance, implementing indexing strategies and partitioning techniques to reduce query times.
- Established robust security protocols to protect sensitive company information from unauthorized access or potential breaches.
- Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.
- Collaborated with stakeholders to identify business needs and data sources.
- Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
Sales Administrator
Bayport Financial Services Uganda Limited
01.2008 - 04.2009
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
Sales Agent
Bayport Financial Services Uganda Limited
06.2006 - 12.2007
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built diverse and consistent sales portfolio.
- Set and achieved company defined sales goals.
Education
Certificate in Advanced Excel -
Amity University
Uttar Pradesh 04.2001 -
Certificate in Sales Transformation -
Whitten And Roy Partners
Kampala, Uganda 04.2001 -
Certificate in Management Development Programme -
African Management Initiative
Nairobi, Kenya 04.2001 -
Certificate in Customer Care -
British Council
Kampala, Uganda 04.2001 -
BBA - Accounting
Makerere University
Kampala, Uganda 04.2001 -
Skills
Contract Negotiation
undefinedTimeline
Regional Business Manager
GOGO Electric
10.2023 - Current
Micro Enterprise Business Coach
Sendea Uganda
08.2023 - 01.2024
Growth Operations Manager
Metro Africa Xpress
11.2022 - 03.2023
Business Growth and Development Manager
Amush Energy Uganda Limited
02.2022 - 10.2022
Commercial Manager
Solarnow Uganda Limited
07.2018 - 08.2021
Deputy Sales Manager
Solarnow Uganda Limited
05.2017 - 06.2018
Senior Sales Operations Manager
Solarnow Uganda Limited
01.2017 - 04.2017
Regional Manager
Solarnow Uganda Limited
09.2016 - 12.2016
Account Manager
Smile Communications Uganda Limited
01.2016 - 08.2016
Sales Manager
Bax Financial Services Uganda Limited
01.2015 - 12.2015
Regional Sales Manager
Platinum Credit Uganda Limited
07.2013 - 12.2014
Senior Data Analyst
Bayport Financial Services Uganda Limited
05.2009 - 03.2013
Sales Administrator
Bayport Financial Services Uganda Limited
01.2008 - 04.2009
Sales Agent
Bayport Financial Services Uganda Limited
06.2006 - 12.2007
Certificate in Advanced Excel -
Amity University
04.2001 -
Certificate in Sales Transformation -
Whitten And Roy Partners
04.2001 -
Certificate in Management Development Programme -
African Management Initiative
04.2001 -
Certificate in Customer Care -
British Council
04.2001 -
BBA - Accounting
Makerere University
04.2001 -
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