Office Administration
DEBORAH BAZANYA
ACCOUNTING AND FINANCE
KAMPALA
Summary
Proven Office Assistant at National Water And Sewerage Corporation, adept in office administration and data entry, enhanced operational efficiency by implementing new filing systems and streamlining communication. Demonstrated customer service excellence, contributing to significant improvements in customer satisfaction. Skilled in managing office supplies, ensuring cost-effective operations with a positive attitude.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Relationship Officer
Nwsc
kampala, uganda
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Office Assistant
National Water And Sewerage Corporation
02.2011 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Monitored and tracked budgets and expenses.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited documents to keep company materials free of grammar errors.
- Assisted with onboarding of new employees.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Purchased and maintained office supplies.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Created and maintained detailed records of all office activities.
- Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
- Supported staff on special assignments and ad hoc projects.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
Cashier
BRIGHT BOYS HOSTEL LUBIRI SSS
03.2010 - 09.2010
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
BBA - Accounting And Finance
YMCA COMPREHENSIVE INSTITUTE
KAMPALA 04.2001 -
Associate of Arts - UGANDA ADVANCED CERTIFICATE OF EDUCATION
MAKARERE DAY AND EVENING ADULT CLASSES
KAMPALA 04.2001 -
Skills
Data Entry
Customer Service
Administrative Support
Positive Attitude
Office Management
Time Management
Bookkeeping
Front Office Management
Business Administration
Inventory Management
Staff Management
Office Supplies Management
Software
MICROSOFT WARE
Certification
CERTIFICATE IN CATERING
11-2014
Timeline
Customer Relationship Officer
Nwsc
05.2024 - Current
CERTIFICATE IN CATERING
11-2014
Office Assistant
National Water And Sewerage Corporation
02.2011 - Current
Cashier
BRIGHT BOYS HOSTEL LUBIRI SSS
03.2010 - 09.2010
BBA - Accounting And Finance
YMCA COMPREHENSIVE INSTITUTE
04.2001 -
Associate of Arts - UGANDA ADVANCED CERTIFICATE OF EDUCATION
MAKARERE DAY AND EVENING ADULT CLASSES
04.2001 -
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