Deborah Watsemba
Albaraha,Dubai
Summary
A self-motivated waitress with experience serving customers in food/beverage services. Am a Confident, reliable and service-oriented person with 2 years' applicable experience serving customers in high-speed dining establishments
Overview
11
11
years of professional experience
Work History
Barista
Milestone Coffee
11.2021 - 12.2023
- Preparing and serving hot and cold drinks such as coffee, tea, and artisan and specialty beverages.
- Cleaning and sanitizing work areas, utensils and equipment
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Used POS system to accurately enter orders and process payments.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Waitress
Paradiso restaurant
06.2019 - 08.2021
- Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting
- Prepared tables by setting up linens, silverware and glasses
- Informed customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
Receptionist/Housekeeper Supervisor
City Friends Hotels
03.2016 - 01.2019
- Accept and organize reservations, and prioritize reservations to accommodate customers
- Welcomed and greeted visitors while attending to their needs
- Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Answered phone promptly and directed incoming calls to correct offices.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Cashier
Dinners Choice Restaurant
03.2013 - 01.2016
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
DREW SPECIALITY COFFEE INSTITUTE
Kampala, uganda02.2024
YMCA Comprehensive Institute
Kampala, Uganda08.2015
Skills
- Customer service
- Good Communicator
- Team work
- Paying attention to details
- Time Management
- Multitasking
- Coffee expertise
- Pastry
- Friendly and outgoing
- Payment Processing
- Effective Communication
Personal Information
- Passport Number: B00282417
- Nationality: Ugandan
- Visa Status: Visit Visa
Hobbies and Interests
- Cooking
- Sports
- Traveling
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and beliefs.
personal Details
personal information:
Full Name: WATSEMBA DEBORAH
Date of Birth: 12/12/1988
Nationality: Ugandan
Current Address: Al baraha, Dubai
Mobile No: +971 557 391 817
Watsup: +256 785 869869
Email: watsembadeborah205@gmail.com
Visa Status: Visit Visa
Passport No: B00282417
Additional Information
HOBBIES AND INTERESTS·
Cooking
· Sports
· Traveling
· Cooking
· Sports
· Traveling
Timeline
Barista
Milestone Coffee
11.2021 - 12.2023
Waitress
Paradiso restaurant
06.2019 - 08.2021
Receptionist/Housekeeper Supervisor
City Friends Hotels
03.2016 - 01.2019
Cashier
Dinners Choice Restaurant
03.2013 - 01.2016
DREW SPECIALITY COFFEE INSTITUTE
YMCA Comprehensive Institute
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