DEBORAH WATSEMBA
Dubai
Summary
A proven Housekeeping and Laundry Attendant with a track record of enhancing guest satisfaction at through expert laundry expertise and exceptional customer service. Skilled in advanced cleaning techniques and fostering team collaboration, who significantly improved room presentation standards, contributing to a cleaner, more welcoming environment.
Am a results-driven person who excels in any position or environment using solid skills and past experience.
Overview
7
7
years of professional experience
Work History
Housekeeping and Laundry Attendant
Zain East Hotel
08.2021 - 07.2023
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Washed and put away kitchen dishes, utensils and glassware.
- Polished fixtures to achieve professional shine and appearance.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Increased guest satisfaction scores with meticulous attention to detail in room preparation and presentation.
Housekeeping Room Attendant
Mariana Hotel Deira
06.2019 - 05.2021
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Removed bed sheets and towels from rooms and removed stains to maintain and restore linen condition.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Housekeeper
Private Home
04.2016 - 03.2018
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated electronic backpack vacuums and floor sweepers.
Education
Professional Barista Certificate - Food Service
Drew Specialty Coffee Institute
Kampala,Uganda02.2024
Diploma in Hotel Management And Inst Catering - Hotel Management
YMCA Comprehensive Institute
Kampala,Uganda08.2015
Skills
- Dusting surfaces
- Mopping and sweeping
- Carpet cleaning
- Cleaning techniques
- Waste disposal
- Laundry expertise
- Ironing Proficiency
- Vacuuming and sweeping
- Customer service-focused
- Guest Service and Support
- Customer Service
- Self Motivation
- Adaptability and Flexibility
- Team Collaboration
Timeline
Housekeeping and Laundry Attendant
Zain East Hotel
08.2021 - 07.2023
Housekeeping Room Attendant
Mariana Hotel Deira
06.2019 - 05.2021
Housekeeper
Private Home
04.2016 - 03.2018
Professional Barista Certificate - Food Service
Drew Specialty Coffee Institute
Diploma in Hotel Management And Inst Catering - Hotel Management
YMCA Comprehensive Institute
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