Dennis Kigozi
Kampala
Summary
Highly skilled and dedicated Telecom Technician with 4 years of experience in installing, maintaining, and troubleshooting telecommunications infrastructure. Proficient in handling complex telecom systems, ensuring optimal network performance, and delivering exceptional customer service. Adept at interpreting technical specifications, collaborating with cross-functional teams, and resolving technical issues promptly. Experienced installation and repair technician with a work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Telecom Technician/Assistant Project Manager
SEAGATE ELECTRIC CO UG LTD
08.2021 - Current
- Assist the Project Manager in developing project plans, timelines, and milestones
- Contribute to creating a comprehensive project schedule, considering technical requirements and dependencies
- Coordinate and oversee technical aspects of the project, working closely with the telecom technician team
- Ensure smooth execution of technical tasks, monitor progress, and address any issues or roadblocks that may arise
- Assist in resource allocation, including assigning telecom technicians to specific tasks and ensuring appropriate staffing levels
- Monitor resource utilization and availability, making adjustments as needed to meet project deadlines
- Support the implementation of quality control processes to ensure telecom installations and services meet established standards
- Conduct inspections, review test results, and verify compliance with technical specifications
- Facilitate communication and collaboration among project stakeholders, including clients, telecom technicians, and other project team members
- Ensure clear and timely information exchange, provide project updates, and address any technical queries or concerns.
Telecom Technician
SEAGATE ELECTRIC CO UG LTD
04.2018 - 07.2021
- Installed and maintained telephony systems, including VoIP and traditional PBX systems, ensuring reliable voice communication for clients
- Assisted in the design and implementation of structured cabling systems, adhering to industry standards and best practices
- Conducted site surveys and prepared detailed reports, including cable routing diagrams and equipment specifications
- Assisted in the testing and commissioning of network equipment and performed quality checks to ensure optimal performance
- Install, configure, and maintain telecommunications equipment, including PBX systems, routers, switches, and fiber optic cabling, ensuring seamless network connectivity for clients
- Conduct thorough network troubleshooting, identifying and resolving technical issues promptly to minimize downtime and maximize network performance
- Provide exceptional customer service by responding to service calls, resolving issues, and effectively communicating technical information to clients.
Education
Certified Fiber Optic Technician (CFOT) Customer Service Training (CCS) -
Diploma - ICT
BUGANDA ROYAL INSTITUTE OF BUSINESS AND TECHNICAL EDUCATION
Mengo, Kampala, Uganda01.2017
Skills
- Telecom Systems Installation & Maintenance
- Network Troubleshooting
- Equipment Configuration
- Fiber Optic Cabling
- Telephony Systems (PBX, VoIP)
- Network Protocols (TCP/IP, DHCP)
- Working at height
- Cable Management & Documentation
- Safety Compliance
- Customer Service
Certification
- FOA, Certified Fiber Optic Technician - African edevelopment resource centre-2019-07-11.
- Customer Service Training - Business eye - 08-12-2023.
- Comprehensive Project Management workshop,- KENYA INSTINSTITUTE OF MAN MANAGEMENT - 6th - 10th of March 2023.
- Work at Height and Electricity Safety Training - July 2022 - July 2024
Languages
Luganda
Native language
English
Intermediate
B1
Timeline
Telecom Technician/Assistant Project Manager
SEAGATE ELECTRIC CO UG LTD
08.2021 - Current
Telecom Technician
SEAGATE ELECTRIC CO UG LTD
04.2018 - 07.2021
Certified Fiber Optic Technician (CFOT) Customer Service Training (CCS) -
Diploma - ICT
BUGANDA ROYAL INSTITUTE OF BUSINESS AND TECHNICAL EDUCATION
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