Desmon King
Network And Systems Architect
Kampala
Summary
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
With over 10 years of experience in supporting server environments. Resourceful in managing network infrastructure and optimizing environment, capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Excellent communicator when interfacing with other teams, vendors and end-users.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
12
12
Certifications
Work History
NETWORK & SYSTEMS ARCHITECT
EVERY SOLUTION LTD
07.2023 - Current
- Implemented and maintained virtual private networks.
- Performed network security design and integration duties.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Designed and evaluated WAN and LAN connectivity technologies.
- Led server infrastructure development, quality assurance, staging and production systems.
- Researched and recommended new technologies and strategies for improving system performance.
- Identified and resolved network congestion issues and bottlenecks.
- Planned and implemented upgrades to system hardware and software.
- Developed and documented network policies, procedures and standards.
- Analyzed network traffic and performance metrics to optimize system performance.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Implemented network security measures to minimize data loss.
- Authored documentation for system configuration and troubleshooting.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Assisted IT staff on troubleshooting issues and closing calls.
- Recommended development of plans for systems development and operations.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
CHIEF TECHNICAL OFFICER
SPRINT INTERNET (U) LTD
03.2022 - 07.2023
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
- Managed company-level architecture, platform and data configuration processes and implementation protocols.
- Maintained high-level knowledge of current and emerging technology development and applications.
- Provided project leadership in dynamic technology-driven environment with multiple priorities.
- Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
IP ENGINEER
HUAWEI TECHNOLOGIES (UGANDA) CO., LTD
06.2021 - 03.2022
- Performed preventative maintenance to keep tools and equipment functional.
- Interacted with subject matter experts to develop training material and tools for personnel.
- Participated in formal internal design reviews of proposed products and components.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Conducted feasibility studies for proposed projects using potential ROI and risk management.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
NETWORK ENGINEER
DFCU BANK
Kampala
02.2021 - 06.2021
- Troubleshot complex multi-vendor network issues.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Integrated data, voice and video networks for use in multi-site installations.
- Created VPN infrastructure and allowed for secure remote connections.
- Recommended options for disaster recovery and remote access security.
- Provided detailed network diagrams and procedural guidelines.
- Collaborated with vendors to identify best options for optimizing network performance.
- Assisted with implementation and support of network monitoring tools.
- Applied tier-isolation best practices to support multi-tier architectures.
- Organized frameworks to transfer secure data from internal to external and public networks.
NETWORK ENGINEER
ROKE TELKOM
09.2015 - 02.2021
- Evaluating and implementing systems and network infrastructure
- Develop and implement technologies to achieve competitive advantage
- Build quality assurance and data protection processes
- Supervise system infrastructure to ensure functionality and efficiency
- Maintain a consumer-focused outlook, centrally on delivering I.T projects to SPRINT’s customers
- Monitor KPIs and IT budgets to assess technological perfomance
- RESPONSIBILITIES:
- Evaluating and implementing systems and network infrastructure
- Develop and implement technologies to achieve competitive advantage
- Build quality assurance and data protection processes
- Supervise system infrastructure to ensure functionality and efficiency
- Maintain a consumer-focused outlook, centrally on delivering I.T projects to SPRINT’s customers
- Monitor KPIs and IT budgets to assess technological perfomance RESPONSIBILITIES:
- Core network project delivery
- Like CS, PS, IMS, HSS
- Core network maintenance, troubleshooting
- Analyze the customer's existing systems, needs, and requirements to provide the necessary solution
- Technical Presentations and Participation in Technical discussions with customers
- Core network Planning, Performance Analysis and Optimization
- RESPONSIBILITIES:
- Network designing, configuration; directing system installation; defining, documenting, and enforcing system standards
- Ensuring Bank IT Data Networks Security by establishing and enforcing policies; defining and monitoring access
- Networks Capacity planning, optimization, and management
- Bank IT Networks uptime monitoring and performance assurance
- Reporting network operational status by gathering, prioritizing information; managing projects
- Leading Network Systems Incident, problem & requests management
- Carrying out preventive and reactive maintenance on all network and communication equipment
- Conducting active penetration tests and discover vulnerabilities in the network to prevent external intrusion into the dfcu network
- Planning, implementing and managing ROKE’s core transmission, IP/MPLS and routed networks
- Configuring ROKE's core routing, switching and transmission equipment
- Securing network systems by establishing and enforcing policies, defining and monitoring access
- Checking and upgrading data network equipment to the latest stable firmware releases
- Maximizing ROKE’s network stability by monitoring performance, network problems and outages and scheduling upgrades
- Designing and implementation of new solutions and improving resilience of existing ROKE environment
- Planning and expanding ROKE’s ISP backbone networks
- Technical lead SDWAN deployment and presales support
- Liaising with equipment vendors to supply and support core networking equipment
- Provisioning of carrier of carrier services and establishing Layer 2 and Layer 3 network to network exchange points with other providers
- Providing pre-sales support to commercial teams/sales executives for initial customer requirement capture
- Designing network solutions and providing support to customers
- Training new engineers and interns
- Www.roketelkom.co.ug
NOC ENGINEER
ROKE Telkom
Kampala
05.2013 - 08.2015
- Providing level-1 support to customers
- Created graphical reports to visualize network performance and uptime to management members.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Configured IP assignment, core network configuration, and DNS setup for new users.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Troubleshot routers, layer 2 and 3 switches, and network firewalls.
- Designed, tested and implemented network servers, infrastructure and software.
- Closed first-time tickets quickly and met resolution volume requirements.
- Receiving and logging customer queries on call and email and following up to resolution
- Monitoring power, Air-conditioning and general equipment health of the Data center
- Identifying failures and proactively escalating them for resolution
- Working with third party providers and contractors to set up client’s networks
- Clients' Office/Home network Installations for both fiber and Wireless clients
- Managed MS Server and Workstation operating systems.
Education
Bachelor of Science - Computer Science
Uganda Christian University
Bachelor Of Science In Computer Science 09.2007 - 07.2010
Skills
Advanced Routing Skills in a Carrier of carriers and enterprise environments (MPLS, BGP, MP-BGP, VPLS, VRF)undefined
Certification
JNCIS-SP
Timeline
NETWORK & SYSTEMS ARCHITECT
EVERY SOLUTION LTD
07.2023 - Current
CHIEF TECHNICAL OFFICER
SPRINT INTERNET (U) LTD
03.2022 - 07.2023
IP ENGINEER
HUAWEI TECHNOLOGIES (UGANDA) CO., LTD
06.2021 - 03.2022
NETWORK ENGINEER
DFCU BANK
02.2021 - 06.2021
NETWORK ENGINEER
ROKE TELKOM
09.2015 - 02.2021
NOC ENGINEER
ROKE Telkom
05.2013 - 08.2015
Bachelor of Science - Computer Science
Uganda Christian University
09.2007 - 07.2010
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