Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress
DIANA KEMBABAZI

DIANA KEMBABAZI

KAMPALA

Summary

Proven in delivering exceptional customer service and hospitality at Mezo Nior, I excel in high-pressure environments, showcasing strong multitasking and team collaboration. My expertise in maintaining cleanliness and handling complaints ensures customer satisfaction and operational efficiency, embodying a blend of hard and soft skills vital for the role.

Overview

5
5
years of professional experience

Work History

Waitress

Mezo Nior
Kampala
11.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Waitress Trainee

Ganghua Hotel
Kampala
01.2020 - 12.2021

Education

Bachelor Of Arts And Social Sciences - Public Administration

Makerere University
Kampala Uganda
05.2022

Skills

Customer Service

Strong multitasking

Greeting guests

Team Collaboration

Cleanliness

Hospitality service expertise

Handling Complaints

Languages

English
Bilingual or Proficient (C2)

Timeline

Waitress

Mezo Nior
11.2022 - Current

Waitress Trainee

Ganghua Hotel
01.2020 - 12.2021

Bachelor Of Arts And Social Sciences - Public Administration

Makerere University
DIANA KEMBABAZI