DIANA KEMBABAZI
KAMPALA
Summary
Proven in delivering exceptional customer service and hospitality at Mezo Nior, I excel in high-pressure environments, showcasing strong multitasking and team collaboration. My expertise in maintaining cleanliness and handling complaints ensures customer satisfaction and operational efficiency, embodying a blend of hard and soft skills vital for the role.
Overview
5
5
years of professional experience
Work History
Waitress
Mezo Nior
11.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress Trainee
Ganghua Hotel
01.2020 - 12.2021
Education
Bachelor Of Arts And Social Sciences - Public Administration
Makerere University
Kampala Uganda 05.2022
Skills
Customer Service
Languages
English
Bilingual or Proficient (C2)
Timeline
Waitress
Mezo Nior
11.2022 - Current
Waitress Trainee
Ganghua Hotel
01.2020 - 12.2021
Bachelor Of Arts And Social Sciences - Public Administration
Makerere University
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