DIANAH MUSIIMENTA
Kampala
Summary
Results-driven professional with six years of experience in sales, customer service and customer acquisition within the finance sector. Proficient in forecasting, client relationship management, and portfolio management, I excel at fostering and maintaining strong client relationships. My ability to identify client needs and provide effective solutions has resulted in increased client satisfaction and loyalty. With a demonstrated capability to communicate effectively and manage complex client portfolios, I am committed to driving results and supporting organizational growth.
Overview
6
6
years of professional experience
Work History
Relationship Manager
United Bank for Africa
01.2024 - Current
- Drive 80% of identified leads into active client relationships through consultative sales and personalized engagement strategies, significantly boosting account acquisition.
- Elevate client satisfaction and retention by implementing tailored banking solutions, increasing product penetration among high-net-worth clients by over 30%.
- Spearhead cross-selling initiatives, achieving a 25% increase in portfolio growth by identifying and fulfilling clients' evolving financial needs.
- Successfully negotiate win-win solutions with clients and stakeholders, optimizing revenue streams and enhancing client trust in banking products.
- Identify new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Manage the sales pipeline through meticulous lead tracking, consistently meeting targets and expanding market reach
Relationship Officer
United Bank for Africa
05.2022 - 12.2023
- Consistently exceeded sales targets, achieving 125% of annual objectives in 2023 through strategic relationship-building with different industries like manufacturing and oil and gas.
- Boosted portfolio growth by 50% within a year through proactive client engagement and strategic development plans, significantly enhancing bank visibility.
- Enhanced customer experience and loyalty, achieving a 95% satisfaction rate by resolving complex issues swiftly and maintaining high service standards.
- Collaborated across departments to implement customer-focused solutions, leading to a 50% increase in team sales performance.
- Maintained a 100% compliance record, ensuring regulatory and operational alignment, which secured client trust and operational efficiency.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
Customer Service Officer
United Bank for Africa
01.2019 - 04.2022
- Attained 95% customer satisfaction by implementing first-contact resolution, efficiently handling customer queries during initial interactions.
- Achieved 20% sales growth by strategically cross-selling and upselling products to customers, driving additional revenue and enhancing customer value.
- Ensured 100% compliance with regulatory standards, establishing consistent, accurate service that upheld branch credibility
- Partnered with internal teams to streamline service processes, which reduced response times and increased operational efficiency
- Strengthened customer retention and trust by delivering personalized service, fostering a positive and long-lasting client-bank relationship.
Education
Bachelor of Business Administration And Management -
Uganda Martyrs University
Kampala, Uganda 04-2021
Diploma in MicroFinance -
Kyambogo University
02-2011
Skills
- Client Relations
- Lead Generation
- Customer Service
- Sales Forecasting
- Customer Segmentation
- Compliance
- Market Analysis
- Risk Management
- Portfolio Management
- Business Development
Timeline
Relationship Manager
United Bank for Africa
01.2024 - Current
Relationship Officer
United Bank for Africa
05.2022 - 12.2023
Customer Service Officer
United Bank for Africa
01.2019 - 04.2022
Bachelor of Business Administration And Management -
Uganda Martyrs University
Diploma in MicroFinance -
Kyambogo University
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