Dinesh Prajapati
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
19
19
years of professional experience
Work History
Store Manager
Astra Pharma (U) LTD
04.2016 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed and implemented successful staff incentive programs to motivate employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
Production Supervisor
Ugaply Industries (U) Ltd
05.2011 - 05.2014
- Resolved issues quickly to maintain productivity goals.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Negotiated contracts with suppliers to secure best pricing and quality of components.
- Managed internal operational standards and productivity targets.
- Evaluated existing production processes and identified areas for improvement.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Reviewed customer feedback and developed strategies to improve product quality.
- Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards.
- Established clear priorities and production quality standards.
- Achieved on-time shipments goal by empowering employees to continued success.
- Managed staff hiring, training and supervision.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Master Carpenter
Yogi Furniture (U) Ltd
01.2005 - 01.2010
- Completed installations of building structures, trim, flooring, and cabinetry.
- Followed established job site safety regulations and maintained safe and clean work area.
- Planned and executed work with proper tools and materials to maximize productivity.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Measured materials to determine sizes and quantity required for construction project.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Managed inventory of tools, supplies and equipment.
- Safely operated electric cordless and hammer drills and cutting torches.
- Cut and shaped materials to meet outlined measurements.
- Assembled and installed furniture and cabinetry.
- Installed insulation, trim and other finishing touches.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
Education
High School Diploma -
Sri Swaminarayan High School
Khambhat Gujarat04.2002
Skills
- Store Merchandising
- Talent Recruitment
- Team Development
- POS Systems
- Shift Scheduling
- Customer Service Management
- Competitor Monitoring
- Payroll Management
- Risk Management
- Employee Training
- Retail Inventory Management
- Revenue Generation
- Budget Administration
- Logistics
- Data Analytics
- Project Management
- Worker Training
- Operations Management
- Structural Repairs
- Staff Management
- Construction Management
- Edge Joining
- Equipment Management
Hobbies
Cricket
Listening Music
Exercise
Watching Goods Movies
Caring Person
Timeline
Store Manager
Astra Pharma (U) LTD
04.2016 - Current
Production Supervisor
Ugaply Industries (U) Ltd
05.2011 - 05.2014
Master Carpenter
Yogi Furniture (U) Ltd
01.2005 - 01.2010
High School Diploma -
Sri Swaminarayan High School
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