Docus Kusiima

• Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
• Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
• Resolved customer complaints in an effective manner while maintaining a high level of customer service.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Conducted regular performance reviews to assess individual team member progress.
• Managing the Inventory days and DSR Aged stock. Making sure that the team follows FIFO.
• Ensuring that the inventory accuracy at the shops is met through daily audits of opening stock.
• Ensuring that 100% accuracy is achieved on end-of-month stock counts.
• Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.

Achievement

I have managed to improve the service levels from 45% to 90% in Quarter 2. The inventory accuracy at shops has improved from 86% to 99%.

Voted best team leader for Q4 in the retail and logistics department. Overseeing 25 stock controllers in the central region.

• Conducted regular performance reviews to assess individual team member progress.
• Created training materials and conducted group trainings on new processes or procedures.
• Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
• Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
• Implemented changes in response to changing business needs or customer demands.
• Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
• Efficiently managed UGX500 million in accounts payable, ensuring all customer product returns were promptly paid and resolving discrepancies with the Finance manager.
• Collaborated with the Market Development team and IT departments to ensure that all new products are tested, and the system is up and ready for use for the call center.