DORCUS NAKALEMBE

Areas of Expertise: Communication, Education, Translation and Interpretation.

• Communicate with students using an online learning platform. Adapt lessons to meet the unique needs of each student.
• Establish a positive learning environment that feels welcoming and conducive to learning..
• Develop activities and integrate technology to diversify instruction.
• Provided individual instruction using a variety of techniques such as TPR and visual aids to help improve and promote reading, writing, speaking, and listening skills.
• Identify and address problems with course content or technology.
• Encourage and motivate students to engage in leveled appropriate conversations.
• Attend workshops to learn about student motivation and engaging learning activities.

Areas of Expertise: Communication evaluation and improvement

• Analyze trainees , determining areas of improvement.
• Helping trainees practice their verbal, written, and listening skills and body language while giving feedback on improvement.
• Taught people how to best communicate effectively in various situations.
• Organized and executed training workshops and classes.

Area of expertise: Administration, Communication, Crisis and emergency response, Education, Health, and Logistics and Inventory.

• Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
• Monitored, communicated and coordinated objectives of te clinic.
• Assisted in resolving conflicts between parties, providing mediation and negotiation tactics.
• Successfully communicated with entities inside and outside of business.
• Solved conflicts and addressed issues that occurred between other entities and business.
• Pitched communication plans and strategies to managers delivering materials and documentation when needed..

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Evaluated customer issues and trends to determine areas in need of improvement and implement proactive corrections.
• Resolved concerns with products or services to help with retention and drive sales.
• Provided primary customer support to internal customers.

Areas of Expertise: Organization, evaluation and logistics

• Organized stock room by sorting merchandise for sales floor.
• Alerted management of merchandise sales trends and customer merchandise requests.
• Educated customers about billing, payment processing and support policies and procedures.

• Documented attendance and completed assignments to maintain full class and student records.
• Checked assignments, proctored tests and provided grades according to university standards.
• Mentored students through office hours and one-on-one communication.
• Conducted minimum number of on-site, in-the-field observations.
• Worked with teachers in evaluating student progress, needs and gains.
• Taught Speech Communication college-level courses for over 35 students.

• Assisted during high telephone volumes and customer escalations.
• Worked closely with business partners to develop consistent messaging across platforms and departments.
• Resolved complaints to maintain customer satisfaction.
• Managed content on company website, delivering prompt updates during emergency situations.
• Helped plan and execute private, company, and client events.
• Developed original content for blog posts and website articles.