DOREEN TOYA TUSIIME

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Maintained and updated corporate traveler profiles with current information.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed..
• Maintained currency travel regulations and restrictions especially on COVID -19 to maintain effectiveness.

• Reviewed tickets, identification and passports to verify traveler identity.
• Processed travel requests and provided customers both corporate companies and individial travellers with detailed itineraries, tickets and receipts.
• Responded to customer inquiries related to services promptly and addressed issues or complaints.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

● Promoting the airline frequent flyer programme called flying Blue programme, enrolling clients and assisting in issuing Flying Blue tickets,

● Assist in handling some of the baggage issues such as lost baggage and missing baggage claims.

● I also acted in the position of Sales Executive for nine months from October 2011 to August 2012. My roles during this period included

- Increase company Sales by bringing in more corporate clients.

- Maintain a good relationship with both corporate clients and travel agents

- Identify conferences and negotiate favorable group fares with Head office

- Maintain corporate files and contracts

- Work with head office to solve customer complaints.

- Assist the travel agents interested in tripartite agreements with their corporate clients.

● Apart from the roles as a sales and ticketing agent I was also a Union representative for the team where I got to represent their concerns to management and vice versa.

• Organized memorable and exquisite travel itineraries and vacations for clients.

● Giving advice and travel information to prospective clients regarding the best deals available on the market that meet their travel requirements.

• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.

• Sorted and organized materials such as physical files, tracking spreadsheets and reports.
• Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Research on topics and writing speeches for the minister for various occasions.
• Was tasked with writing minutes for internal meetings
• Conveying letters to donors for sponsorship of various functions
• Researching and building on the issues related to tourism that were to be presented to parliament

● Receipt verification. This entailed distributing and filing receipts to the various faculties of the university.

● Staff verification. This exercise was directed to collecting an inventory of the present university staff.

● Vehicle verification and stock taking which entailed collecting an inventory of university vehicles and other property and how they are distributed to the various faculties.