DOROTHY LUBOWA
Kampala
Summary
Dedicated HR professional with 10 years of experience in implementing HR strategies and operations that align with organizational objectives. I have experience in designing and administering compensation and benefits programs, compiling salary survey data, and ensuring compliance with relevant regulations. Skilled in job evaluation, performance management, and enhancing employee engagement and retention. Adept at providing support to senior management and contributing to strategic decision-making. Strong background in aligning HR policies with compensation and benefit plans and statutory compensation laws, conflict resolution, and maintaining HR records. Committed to improving HR efficiency and achieving high levels of employee satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior HR Business Partner
Home Builders Limited
Kampala
10.2022 - Current
- Coordinated job description updates and used the Hay method to evaluate jobs.
- Created and implemented a comprehensive compensation structure that aligned with business objectives, resulting in a 20% increase in employee retention.
- Conducted annual salary surveys and reported findings to senior management, resulting in competitive salary adjustments.
- Managed the compensation and benefits induction process for all new employees, ensuring their understanding and satisfaction.
- Developed incentive programs for key management positions, which increased productivity and employee motivation.
- Oversaw the management of employee benefits, such as health insurance, retirement plans, and leave policies. T
- Maintained market competitiveness, we ensured compliance with local labor laws and updated our benefits programs.
- Employees received regular benefit training sessions, which increased awareness and utilization rates.
- Developed and executed HR strategies in line with statutory laws & business goals, leading to a 20% boost in employee productivity within the initial year.
- Led talent acquisition efforts, decreasing vacancy fill time by 30% by streamline recruitment processes and innovative sourcing strategies while collaborating with department heads to assess staffing needs and develop strategies for filling open positions.
- Worked with management to improve the Employee value proposition and compensation& rewards scheme.
- Successfully established systems and processes for managing performance, resulting in a notable 15% improvement in overall employee performance ratings alongside a commendable 10% increase in employee retention.
- Partnered with external coaches to enhance leadership styles and strategic vision, with 90% of participants reporting increased confidence.
- Developed a comprehensive leadership training program targeting emerging leaders, focusing on strategic thinking, decision-making, and emotional intelligence, resulting in a 30% increase in leadership effectiveness scores.
- Reviewed employee feedback surveys regularly to identify areas of improvement in terms of workplace culture.
- Organized staff events such as team building activities, holiday parties.
- Maintained accurate records of personnel data in the HRIS system.
- Developed training programs for new hires and existing employees.
- Managed recruitment processes, including job postings and interviews.
- Assisted with payroll processing by verifying timekeeping records.
HR Services Officer
Vivo Energy Uganda
Kampala
10.2017 - 09.2022
- Analyzed and compiled data to evaluate different remuneration packages across the organization, culminating in a focused salary adjustment strategy that increased employee motivation by 76%.
- Collaborated with HR and departmental managers to evaluate and update job descriptions.
- Prepared and delivered training sessions on bonus calculation and policies for HR staff and managers
- Drafted salary alignment proposals as per company compensation scales for HR manager for offer purposes to new staff.
- Implemented training strategies to align with strategic business goals, leading to a 60% boost in employee productivity and work autonomy
- Led the recruitment and onboarding for 50 personnel in 2022, with reduced time to hire by 30%.
- Ensured HR budget annual saving of 5 %. Presented the HR budget during the various quarters of the year with planning team.
- Implemented Culture and Values workshops to entrench the Vivo Energy culture, resulting in a 20% increase on the cultural pulse survey assessment.
- Tracked and measured the effectiveness of the training through participant feedback and performance metrics, resulting in a 30% increase in leadership effectiveness scores.
- Carried out employee policy review workshops to align staff with the staff policies and how they could access the policy as part of awareness and induction process.
- Oversaw employee benefits administration and 100% accuracy via HRIS System capture, ensuring clear understanding by staff via their self service system profiles, quality service delivery and compliance with policies.
- Initiated and facilitated quarterly performance management meetings with department heads, ensuring alignment on goals and objectives, resulting in a 86% achievement for country employee engagement and productivity score..
- Timely Monthly payroll & statutory processing with 100%, Accuracy and compliance with the statutory guidelines. Also in charge of reconciliations with Finance team.
- Timely Monthly payroll & statutory processing with 100% Accuracy and compliance with the statutory guidelines.Also in charge of reconciliations with Finance team.
- Handled grievance & disciplinary procedures while ensuring 100% adherence to organisation and statutory policies alongside time between various stages.
- In Charge of HR Budget planning ,tracking and presentation to planning & management team in the 4 quarters with a goal to achieve 5% saving per year.
- Contracts monitoring &management: managed,
supervised, and controlled execution of 12 contracts for HR shared services ranging from $ 8000 to $630,000 annually. - Championed Diversity and inclusion activities that significantly raised employee engagement and productivity by 86% for the period 2021/2022.
- Performed administrative tasks such as filing paperwork or updating employee records in the system.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Managed recruitment process from job postings to onboarding of new hires.
Senior HR Coordinator
Bowmans AF Mpanga Advocates
Kampala
04.2016 - 10.2017
- Setup the HR Department inline with the Bowman's group company goals
- Developed firm's policies ensuring group and country compliance and created awareness sessions of these policies
- Aligned job descriptions to match them with bowmans group following the merger.
- Spearheaded competency framework workshops with senior partners and lawyers to align their job descriptions to the perfomance management tool which increased staff autonomy by 15%.
- Introduced a performance score generated bonus scheme that was adopted end of the performance year which prevent fair rewards and right allocation of salary adjustments thus staff motivation and retention by 10 % from 30%.
- In charge of the various recruitment activities which involved engagement with external stakeholders i.e Law Development Centre, Uganda Law Society & ACCA Uganda
- Oversaw the end-to-end Performance Management process, including goal setting, performance evaluations, and coaching sessions, resulting in a 30% reduction in performance-related issues and a 20% increase in employee satisfaction
- Developed Training & Development Annual calendar and was completed at a rate of 80%
- Worked with the various partners to achieve their specific goals in line with the overall firm strategy i.e for their team recruitments, group secondment programmes and trainings and disciplinary
- Regularly shared and presented various HR metric reports to management team and group as required aligning both HR & Business Score card.
- Strategic HR business partnering & Timely HR data reporting to different stakeholders based on activity
- Streamlined employee relations processes by implementing a real-time feedback system, resulting in a 40% reduction in employee grievances and a 60% increase in overall employee satisfaction.
- Planned and facilitated off-site retreats focused on team building, strategic planning, and leadership development. such as workshops, simulations, and peer-to-peer learning which increased leadership cohesion and strategic alignment across the organization.
- Partnered with leadership to identify suitable candidates for secondment opportunities across the organization by leveraging objective performance metrics, ensuring unbiased selection and fostering higher employee satisfaction.
- Provided guidance to managers on employee relations issues such as conflict resolution, grievances and disciplinary action.
- Evaluated job descriptions for accuracy and relevance in relation to current organizational objectives.
- Created Employee personnel Files and Record management system for the firm to use for client files while ensuring the required confidentiality guidelines respectively. Client file referencing improved workflow by 70 % due to easy file tracking .
HR Generalist
City Branding Uganda Limited
Kampala
05.2015 - 04.2016
- Designed and implemented a comprehensive workplace compliance training program, successfully reducing liability risks by 60% and enabling the organization to operate seamlessly within legal guidelines
- Conducted workplace compliance training to reduce liability risks and operate effectively
- Designed a compensation & reward system.
- Developed and implemented Health & Safety requirements for daily workforce operations at various client sites
- Grievance & disciplinary handling
- Implemented a data-driven approach to identify relevant employee training programs, resulting in a 40% increase in employee skill proficiency and a 25% boost in overall team performance
- Orchestrated leave-of-absence programs for a team of 40 employees, ensuring seamless transitions and compliance with HR policies; reduced employee turnover by 15% and maintained 100% record accuracy
- Identified relevant employees training programs for capacity building
- Managed leave-of-absence programs and personnel records and handled HR generalist workplace issues.
SHR Assistant - Contractor
Vivo Energy Uganda
Kampala
11.2013 - 03.2015
- Employee sensitization about the performance management system and annual cycle expectations of the process
- Customer Service and Consultation for the HR department
- Initiated the online leave management approach to enable quick leave approvals and tracking
- Recruitment Administration
- Execution of Onboarding and Off Boarding Procedures
- Administration of Staff Benefits & Entitlements: Payroll execution Management & Reconciliation
- Employee records Management
- Tracked and analyzed company-wide training and development progress, ensuring timely completion of role-specific training programs for all staff members, resulting in a 20% increase in overall proficiency levels.
- Worked with department managers to assess needs.
- Evaluated applications received through online job portals or external sources like staffing agencies.
- Organized orientation programs for new employees to introduce them to the organization's culture.
- Coordinated training sessions for existing employees to enhance their skillset.
- Ensured timely completion of onboarding tasks for new hires by liaising with relevant departments.
- Analyzed data from employee engagement surveys to identify trends or potential areas of concern.
- Conducted job postings, interviews, and reference checks for new hires.
Education
Master of Science - Human Resource Management
Heriot-Watt University - Edinburgh, Scotland
01.2021
Master of Arts: Business Administration -
Cavendish University - Uganda
11-2013
Bachelor of Arts: Business Administration and Management -
Cavendish University - Uganda
11-2012
Certificate of proficiency in Information Systems Management - INFORMATION SYSTEM MANAGEMENT
APTECH- Uganda
03-2010
Skills
- Human Resources Policy Design
- Recruitment (staffing)
- Benefits, Reward & Compensation
- Performance Management
- HR Budget tracking & management
- Payroll and Statutory processing
- Training & Development
- HR Audit Preparation
- Employee Relations
- Policy and procedure amendment
- Human Resources Information Systems (PSIber; SAP - Success Factors & Analytical Cloud; MS EXCEL, MS OFFICE ) & Manual Records Mnagement
- Excellent quantitative and analytical skills
- Strong organizational skills
- Integrity & respect for people
- Proactive
Languages
English
Certification
HRMAU Member
Languages
English
First Language
English
Advanced (C1)
C1
Training
- Health Risk Assessment Training
- Hazards Effects Management Process
- Negotiations
- MS Excel Intermediate
References
- Ms. Juliet Mpiima,
HR Director,
+256 772 697 927,
juliet.mpiima@pau.go.ug,
Petroleum Authority Uganda.
- Mrs. Ayona Resty Lukyamuzi,
Performance & Rewards Manager,
+256 752 390 110,
resty.ayona@ug.airtel.com,
Airtel Uganda.
- Ms. Irene Maberi,
Head of Finance,
+256 772 754 037,
Irene.Maberi@airtelug.com,
Airtel Mobile Commerce Uganda, Kampala.
- Ms. Eva Nakafeero,
Finance Manager,
+256 774 680 079
eva.nakafeero@afmpanga.com,
AF Mpanga Advocates, Kampala.
Timeline
Senior HR Business Partner
Home Builders Limited
10.2022 - Current
HR Services Officer
Vivo Energy Uganda
10.2017 - 09.2022
Senior HR Coordinator
Bowmans AF Mpanga Advocates
04.2016 - 10.2017
HR Generalist
City Branding Uganda Limited
05.2015 - 04.2016
SHR Assistant - Contractor
Vivo Energy Uganda
11.2013 - 03.2015
Master of Science - Human Resource Management
Heriot-Watt University - Edinburgh, Scotland
Master of Arts: Business Administration -
Cavendish University - Uganda
Bachelor of Arts: Business Administration and Management -
Cavendish University - Uganda
Certificate of proficiency in Information Systems Management - INFORMATION SYSTEM MANAGEMENT
APTECH- Uganda
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