DYOPE ROBERT
MBALE
Summary
Dynamic leader with a proven track record at PREMIER CREDIT LTD, excelling in customer relationship management and operational excellence. Leveraged motivational skills and MS Office proficiency to enhance team productivity and achieve goals, resulting in significant customer satisfaction improvements. Expert in staff development and performance coaching, consistently exceeding targets through strategic planning and effective stakeholder management.
Overview
5
5
years of professional experience
Work History
Team Leader Manager
PREMIER CREDIT LTD
02.2021 - 12.2022
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
Sales Agent
BAYPORT FINANCIAL SERVICES
01.2020 - 12.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Relationship Officer
PRESTIGE MICROFINANCE
03.2018 - 10.2020
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Promoted a positive work environment through open communication, fostering collaboration among team members.
- Maintained strong knowledge of industry trends, sharing insights with clients as part of proactive advisory services.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Maintained and built close relationships with customers through regular contact and visits.
- Conducted comprehensive financial analyses to identify potential risks and recommend appropriate mitigation strategies to senior management.
- Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
- Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
Education
Bachelor Of Arts And Social Sciences - ARTS AND SOCIAL SCIENCES
KYAMBOGO UNIVERSITY
KAMPALA04.2016
UGANDA ADVANCED CERTIFICATE OF EDUCATION -
YEFE HIGH SCHOOL,SEETA
SEETA,MUKONO2012
UGANDA CERTIFICATE OF EDUCATION -
BUGWERE HIGH SCHOOL,NAMIREMBE
BUDAKA2010
PRIMARY LEAVING EDUCATION -
BUDAKA FAMILY HELPER PROJECT PRIMARY SCHOOL
BUDAKA2006
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Meeting facilitation
- Stakeholder Management
- Remote Team Management
- Staff Development
- Succession Planning
- Performance Coaching
- Operational Excellence
- Workforce Planning
- Performance Appraisal
- Team Leadership
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Team Development
- Staff Management
- Staff Training
- Computer Skills
- Problem Resolution
- Performance Evaluations
- Customer Relationship Management
- Performance reviewing
- Goal Setting
- Good Judgment
- Documentation And Reporting
- Training and Development
- Financial Management
- Project Planning
- MS Office
- Idea Development and Brainstorming
- Business Development
Languages
English
Advanced (C1)
Lugwere
Upper intermediate (B2)
Luganda
Beginner (A1)
Lusoga
Beginner (A1)
Lugisu
Beginner (A1)
Timeline
Team Leader Manager
PREMIER CREDIT LTD
02.2021 - 12.2022
Sales Agent
BAYPORT FINANCIAL SERVICES
01.2020 - 12.2021
Relationship Officer
PRESTIGE MICROFINANCE
03.2018 - 10.2020
Bachelor Of Arts And Social Sciences - ARTS AND SOCIAL SCIENCES
KYAMBOGO UNIVERSITY
UGANDA ADVANCED CERTIFICATE OF EDUCATION -
YEFE HIGH SCHOOL,SEETA
UGANDA CERTIFICATE OF EDUCATION -
BUGWERE HIGH SCHOOL,NAMIREMBE
PRIMARY LEAVING EDUCATION -
BUDAKA FAMILY HELPER PROJECT PRIMARY SCHOOL
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