Eddie Kalinaki
Accountant
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Agent
Euro Exim Bank
kampala
01.2022 - Current
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Facilitated communications through management of inbound and outbound customer calls.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
Exams Officer
British Council
kampala
03.2021 - 12.2021
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
- Troubleshot issues with computer-based examinations.
- Assisted faculty with setting up tests and coordinating test spaces.
Education
BBA - Accounting And Finance
Makerere University
Uganda 08.2017 - 12.2020
Associate of Arts - Management Information Systems
Brigam Young University
Provo, Utah 01.2022 - Current
Skills
Complaint resolution
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Agent
Euro Exim Bank
01.2022 - Current
Associate of Arts - Management Information Systems
Brigam Young University
01.2022 - Current
Exams Officer
British Council
03.2021 - 12.2021
BBA - Accounting And Finance
Makerere University
08.2017 - 12.2020
Similar Profiles
Rodgers ChongoRodgers Chongo
Trade Finance Specialist at Euro Exim BankTrade Finance Specialist at Euro Exim Bank
François KAHIUDIFrançois KAHIUDI
Trade Finance Specialist at Euro Exim BankTrade Finance Specialist at Euro Exim Bank
Francis MawiaFrancis Mawia
Trade Finance Consultant at Euro Exim BankTrade Finance Consultant at Euro Exim Bank