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Dynamic customer service professional with a proven track record at Frontier Airlines, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through effective complaint handling and empathetic communication. Adept at multitasking and utilizing CRM systems to streamline operations, consistently achieving performance metrics and fostering loyalty.

Proven Customer Service Specialist with a track record of enhancing customer satisfaction and loyalty at Qatar Airways and IBM, Global Business Services. Skilled in complaint resolution and customer relationship management, demonstrating exceptional communication and problem-solving abilities. Increased loyalty through empathetic service and efficient problem handling, leveraging expertise in CRM and active listening to exceed service goals.
Looking forward to being a part of a challenging and paced environment. Self motivated and passionate about exploring new things .

Polite and professional customer service agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proven leader and customer service expert from DHL Express, adept in problem resolution and Microsoft Office , enhanced customer satisfaction and loyalty through exceptional service and empathy. Skillfully managed team at Agua Del Sol LLC, driving sales growth and operational efficiency. Achieved consistent performance excellence, demonstrating outstanding communication and critical thinking skills.

Eddie Kalinaki

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Customer Service Agent

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BBA - Accounting And Finance

Associate of Arts - Management Information Systems

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Customer Service Agent

Associate of Arts - Management Information Systems

Exams Officer

BBA - Accounting And Finance

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