Eden Agaba
Finance Manager
Kampala
Summary
Finance professional ready to drive financial strategies and optimize performance. Expertise in budgeting, forecasting, and financial reporting. Strong focus on team collaboration and flexibility to meet changing needs. Reliable, analytical, and results-oriented with keen eye for identifying opportunities for improvement.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Finance Manager
TEK DISTILLERS LIMITED
KAMPALA, BUGOLOBI
06.2024 - Current
- Strengthen internal controls through regular audits and adherence to regulatory requirements, including financial reporting and tax obligations.
- Cash and Liquidity Management, oversee cash flow management to ensure sufficient liquidity to meet business needs.
- Prepare monthly reconciliation of bank accounts and take corrective actions on deviations.
- Improved financial forecasting accuracy, utilizing advanced analytical models.
- Negotiate favorable terms with vendors, resulting in significant cost savings for the company.
- Process invoices and contacted appropriate parties for timely payment receipt.
- Optimize cash flow with diligent monitoring of accounts receivable and payable.
Grants Officer
Farmerco Industries Limited
KAMPALA, BUGOLOBI
06.2023 - 05.2024
- Furnish internal and external recipients with annual reports documents relating to projects and developments
- Communicate regularly with foundation professionals, grant makers and organizations to increase visibility and presence in philanthropic space
- Review grant documents to determine accuracy and compliance with legal, financial and programs
- Screen funding opportunities presented to choose ideal donors aligning with objectives
Service Center Advisor
MTN UGANDA
01.2013 - 05.2023
- Enhanced customer satisfaction by efficiently addressing and resolving queries and the customer surveys conducted showed over 85% overall satisfaction in the services offered..
- Assisted the Service Centre Manager in the overall management of the Service Centre through dual control implementation & daily operations and other operational activities.
- Operated tills to accurately process cash and credit card transactions.
- Provided customer education for all MTN products and services with a view of acquiring subscribers and/or enhancing loyalty.
- Exceeded established key performance indicators regularly by over 90%, making a meaningful impact on the overall success of the service center.
- Mentored new team members, sharing best practices for success in the role while fostering a supportive work environment.
- Followed up with customers on a weekly, monthly basis about resolved issues to maintain high standards of customer service.
- Handled customer concerns and escalated major issues to supervisor.
- Enhanced working relationships by participating in team-building activities.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Implemented feedback from regular performance reviews, continuously improving service delivery standards.
- Collaborated with cross-functional teams to improve overall service quality and performance metrics.
Call Center Advisor
MTN UGANDA
10.2011 - 12.2012
- Effectively handled incoming calls from all customer types in accordance to the defined quality standards to ensure timely and correct query resolutions.
- Managed high call volumes, maintaining professionalism under pressure while providing accurate information, managed approximately 35 incoming calls per day from customers.
- Resolved customer queries, complaints and technical issues with excellent analytical skills.
- Delivered comprehensive product knowledge to assist customers in making informed decisions.
- Provided constructive feedback during team meetings, fostering a culture of continuous improvement.
- Used excellent listening skills to identify sales opportunities for product or service cross-selling.
Education
Financial Modeling & Valuation Analyst - Financial Modeling & Valuation Analyst
CORPORATE FINANCE INSTITUTE
VANCOUVER, CANADA 11.2022 - 04.2023
Bachelor of Business Administration - Finance
Makerere University Business School
Kampala 01.2008 - 01.2011
Uganda Advanced Certificate of education -
Nabisunsa Girls School
Kampala 01.2006 - 01.2007
Uganda Certificate of Education -
MaryHill High School
Mbarara 01.2001 - 01.2005
Skills
- Financial Reporting & Reconciliations
- Budgeting & Revenue management
- Customer Service Proficiency
- Financial management
- Cash flow management
- Internal controls
- Time management
- Verbal and written communication
- Customer satisfaction
- Attention to detail
- Problem-solving
- Planning and coordination
Certification
Financial Modeling & Valuation Analyst (FMVA), Corporate Finance Institute, 04/01/23
Timeline
Finance Manager
TEK DISTILLERS LIMITED
06.2024 - Current
Grants Officer
Farmerco Industries Limited
06.2023 - 05.2024
Financial Modeling & Valuation Analyst - Financial Modeling & Valuation Analyst
CORPORATE FINANCE INSTITUTE
11.2022 - 04.2023
Service Center Advisor
MTN UGANDA
01.2013 - 05.2023
Call Center Advisor
MTN UGANDA
10.2011 - 12.2012
Bachelor of Business Administration - Finance
Makerere University Business School
01.2008 - 01.2011
Uganda Advanced Certificate of education -
Nabisunsa Girls School
01.2006 - 01.2007
Uganda Certificate of Education -
MaryHill High School
01.2001 - 01.2005
Financial Modeling & Valuation Analyst (FMVA), Corporate Finance Institute, 04/01/23
Customer Service Proficiency, MTN Uganda
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