Edith Mpagi Massereke
Beautician
Kampala
Summary
Friendly Cosmetologist & Beautician with over 15 years of experience in salon and beauty care. Exceptional knowledge of modern makeup and haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
Senior Beautician
Glamour Unisex Salon
2020.02 - Current
- Provided exceptional customer service by addressing client concerns and complaints promptly, resulting in increased satisfaction and repeat business of over 10 bridal clients each month.
- Assisted marketing efforts by creating eye-catching visual displays showcasing popular products and services within salon.
- Developed customized treatment plans to address individual client concerns, boosting overall satisfaction levels.
- Delivered high-quality services consistently, leading to positive online reviews and word-of-mouth referrals.
- Collaborated with colleagues to develop new service offerings, resulting in more diverse clientele.
- Stayed up-to-date on industry trends through continuous professional development opportunities, ensuring cutting-edge service offerings for clients.
- Improved customer satisfaction by providing personalized beauty treatments and skincare recommendations.
Cosmetics Trainer
Tiner International School of Beauty
2017.10 - 2020.06
- Reduced costs associated with external trainers by developing internal network of skilled facilitators who could lead cosmetology and beauty programs as needed.
- Developed customized training materials for various beauty, hair, nails care ensuring relevance to target audience.
- Trained and increased beauty and salon students satisfaction by introducing flexible learning options such as self-paced courses and remote workshops.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Provided one-on-one mentoring to help individuals reach their full potential within organization.
Part Time Beautician / Trainer
Sparkles Salon
2016.03 - 2019.01
- Mentored junior beauticians helping them refine their skills while offering guidance on best practices.
- Collaborated with team members for efficient scheduling and coordination of clients'' appointments.
- Utilized advanced techniques in hair removal, including waxing, threading, and laser procedures.
- Educated clients on proper skincare routines and product usage to maintain their desired look at home.
- Consistently exceeded monthly sales targets by effectively promoting and selling salon services and retail products to clients.
- Assisted management with inventory control, ordering supplies as needed to maintain adequate stock levels for all services offered.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Improved client appearance with expert makeup application for special events or everyday wear.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Boosted salon revenue by upselling additional services and retail products during appointments.
- Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Beautician
Delight Unisex Salon
2009.09 - 2016.01
- Stayed up-to-date on industry trends through continuous professional development opportunities, ensuring cutting-edge service offerings for clients.
- Assisted marketing efforts by creating eye-catching visual displays showcasing popular products and services within the salon.
- Performed hair coloring services using advanced techniques such as balayage and ombre, creating stunning results that exceeded client expectations.
- Managed day-to-day salon operations effectively, optimizing staff schedules and maintaining smooth workflows during peak hours.
- Enhanced salon reputation with the implementation of innovative beauty techniques and trending styles.
- Bridged language barriers with non-English speaking clients through patience and clear demonstrations of procedures when necessary.
- Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Maintained regular client list and successfully handled walk-in customers.
Women's Hair Stylist
Delight Lady's Salon
2007.04 - 2009.06
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Performed various women's hair styles, treatment, conditioning and setting, using of various hair gel for style longivity.
- Performed various toe and finger nails treatment, pedicure procedures.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Provided constructive feedback during fittings, helping clients refine their personal style preferences.
Trainee Hairdresser
Bayanja Men's Salon
2006.07 - 2007.05
- Boosted retail sales within the salon by promoting hair care products based on individual client needs and preferences.
- Increased repeat business through exceptional interpersonal skills, attentiveness to client needs, and delivering expertly-styled results.
- Proactively sought feedback from senior stylist mentors for continuous improvement in technical skills and overall performance.
- Contributed to a positive salon atmosphere by greeting clients warmly upon arrival and ensuring their comfort throughout appointments.
- Assisted senior hairdressers in performing complex coloring techniques for optimal results.
- Participated in ongoing training to stay current with the latest trends, techniques, and industry standards.
- Supported salon operations by managing appointment scheduling and answering phones when necessary.
Education
Diploma in Cosmetology/Hair Dressing -
YMCA Comprehensive Institute
Kampala 2013.02 - 2015.01
Certificate in Cosmetology & Hair Dressing -
YWCA
Kampala, Uganda 2005.01 - 2006.11
UGANDA CERTIFICATE OF EDUCATION -
KINKIIZI HIGH SCHOOL
KAYUNGA 2001.01 - 2004.12
Skills
Scalp massage techniques
Nail art expertise
Bridal makeup specialization
Conflict resolution capabilities
Hair coloring mastery
Permanent Makeup Artistry
Eyelash extension proficiency
Hair extension application
Expert hairstyling
Facial Treatment Knowledge
Salon Marketing Strategies
Spa management experience
Client consultation expertise
Timeline
Senior Beautician
Glamour Unisex Salon
2020.02 - Current
Cosmetics Trainer
Tiner International School of Beauty
2017.10 - 2020.06
Part Time Beautician / Trainer
Sparkles Salon
2016.03 - 2019.01
Diploma in Cosmetology/Hair Dressing -
YMCA Comprehensive Institute
2013.02 - 2015.01
Beautician
Delight Unisex Salon
2009.09 - 2016.01
Women's Hair Stylist
Delight Lady's Salon
2007.04 - 2009.06
Trainee Hairdresser
Bayanja Men's Salon
2006.07 - 2007.05
Certificate in Cosmetology & Hair Dressing -
YWCA
2005.01 - 2006.11
UGANDA CERTIFICATE OF EDUCATION -
KINKIIZI HIGH SCHOOL
2001.01 - 2004.12
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