Reading, Sports and exercising
EDWARD SSEMAMBO
MECHANICAL ENGINEER
Kampala
Summary
As a professional, apply all the knowledge acquired through studies and experience, participating actively in activities that promote continuous success while showing integrity, honesty, commitment, and excellence.
Detail-orientated Administrative Manager adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
A firm believer that ethical practices & Integrity are essential ingredients for sustained success & impact.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
Distributor Administrative Service Manager
CFAO MOTORS UGANDA
Kampala
06.2018 - Current
- Proven expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
- Established pricing structures, increased service profitability by 10% and
- Performed implemented ERP super user roles, diagnosing and identifying bugs.
- Detail-orientated Administrative Manager adept making critical decisions, managing deadlines and conducting team reviews.
- Created plans and communicated deadlines to complete projects on time
- Used coordination and planning skills to achieve results according to schedule
Distributor Service Administrative Supervisor
TOYOTA UGANDA LIMITED
Kampala
03.2014 - 05.2018
- Supported effective distributor and dealer service operations through developing, implementing and monitoring processes that promoted business performance.
- Created service plan pricing structure improving annual service sales by over 2%.
- Offered friendly and efficient service to customers, handled challenging situations with ease from experience in previous role.
Service Administrator & Supervisor
TOYOTA UGANDA LIMITED
Kampala
02.2009 - 03.2014
- Coordinated, supervised and developed Warranty and Job costing functions.
- Reduced billing errors and controlled discounting thus achieved required 60% profitability and more.
- Ensured adherence to Toyota Standards and business profitability.
Customer Service Advisor
TOYOTA UGANDA LIMITED
Kampala
11.2007 - 02.2009
- Ensured customer satisfaction through accurately interpreting customer needs and communication to workshop production team to fix vehicles right.
- Responded to over 20 customer needs per day through competent customer service and prompt problem-solving.
Service Administrator
Africa Motors and Machinery, a division of Mantrac Uganda
Kampala
06.2006 - 10.2007
- Ensured customer satisfaction through accurately interpreting customer needs and communication to workshop team to fix vehicles right.
- Managed over 10 customers per day, created database thus achieving new department sales target and exceeded by 2%.
- Effective Warranty Administration for customer satisfaction.
Education
MBA - MBA With Specialism in Strategic Planning
Heriot-Watt University
Edinburgh Business School, Scotland 06.2014 - 11.2017
Bachelor of Science - Mechanical Engineering
Makerere University
Kampala, Uganda 02.1996 - 04.2001
Skills
Attention to detail
Analytical
Organized
Research Skills
Team Player
Technical Report Writing
Managerial skills
Proficiency Microsoft Office Applications
Interests
Timeline
Distributor Administrative Service Manager
CFAO MOTORS UGANDA
06.2018 - Current
MBA - MBA With Specialism in Strategic Planning
Heriot-Watt University
06.2014 - 11.2017
Distributor Service Administrative Supervisor
TOYOTA UGANDA LIMITED
03.2014 - 05.2018
Service Administrator & Supervisor
TOYOTA UGANDA LIMITED
02.2009 - 03.2014
Customer Service Advisor
TOYOTA UGANDA LIMITED
11.2007 - 02.2009
Service Administrator
Africa Motors and Machinery, a division of Mantrac Uganda
06.2006 - 10.2007
Bachelor of Science - Mechanical Engineering
Makerere University
02.1996 - 04.2001