Edward Mubiru Sendikwanawa
IT SPECIALIST
Kampala
Summary
Motivated IT professional focused on delivering real value through exceptional technical expertise. Driven by success and dedicated to exceeding standards for both myself and my team.
Proven achiever with deep expertise in Information Systems, hardware, software, security principles, and troubleshooting."
Quick to adapt and learn, thrive under pressure, and communicate complex ideas clearly."
Overview
4
4
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Principal IT Officer – Infrastructure & Security
National Water and Sewerage Corporation
02.2021 - Current
Key Responsibilities:
- Act as a key member of the IT management team, contributing to strategic and operational governance.
- Manage the security portfolio, ensuring optimal utilization and effectiveness.
- Lead vulnerability testing to identify and address security gaps.
- Spearhead preparations for ISO 27001 certification.
- Collaborate with IT, Audit, Risk teams, and third parties to implement cutting-edge ICT security practices, including automated intrusion detection, prevention, and self-healing systems.
- Ensure robust data protection across systems, products, and customer installations.
- Oversee the scheduling, planning, and execution of IS security projects and activities.
- Provide support in addressing audit queries, ensuring internal controls are validated, and closing identified security gaps.
- Respond to security incidents, conduct forensic investigations, and implement corrective measures.
- Manage corporate network security to guard against intrusions, viruses, and other IT security threats.
- Supervise regular backups to safeguard data integrity.
- Lead ICT security awareness training for staff.
- Oversee and develop highly skilled technical teams, ensuring alignment with budget expectations.
Education
Master of Science - SOFTWARE ENGINEERING & DATA COMMUNICATIONS
MAKERERE UNIVERSITY
KAMPALA, UGANDA01-2018
Skills
Information Systems Audit
Information Security Management
Expert in Windows Environments
Telephony & Video Conferencing
Active Directory (Domain) Management
Server Management
Systems Analysis & Design
Internal Audit & Risk Management
Training & Capacity Building
Accomplishments
Key Accomplishments:
- Successfully implemented network segregation on the corporate domain, enhancing security through virtual LAN and firewall reconfiguration.
- Developed and launched the IT Security Awareness Plan, significantly increasing employee engagement in security practices.
- Strengthened spam protection by integrating spam checkers into existing security engines.
- Led the implementation of TLS/SSL certificates for the NWSC corporate website and external event sites (e.g., iws2019.org and afwa2020.org).
- Managed external penetration testing and remedial actions, improving network defense.
- Rolled out access control biometrics at the head office, enhancing physical security.
- Upgraded HQ Wireless to WPA3 Encryption, improving network security.
- Spearheaded the upgrade of the Antivirus Management System to bolster endpoint protection.
- Operationalized a corporate-wide IS security framework, including the deployment of a new firewall infrastructure.
- Closed audit-raised IS security gaps, improving compliance.
- Transitioned from paper-based billing to E-billing in the Kampala Water service area, increasing operational efficiency.
- Implemented secure cloud services (e.g., for billing systems and e-water services), improving system availability and security.
- Procured and installed a Network Access Control System and Breach & Attack Simulation tools to enhance network monitoring and response.
- Successfully set up proxy servers for IREC and Kampala Water to control internet usage.
- Implemented WPA2 encrypted wireless network across all floors of HQ.
- Built and maintained the server room to industry standards, incorporating HVAC, biometrics, CCTV, and access control procedures.
- Configured Leased Line connectivity in over 100 newly added NWSC service areas.
- Established the corporate Disaster Recovery site.
- Implemented SSL encryption for the corporate website (www.nwsc.co.ug).
- Conducted extensive internal penetration tests and subsequent remediation to secure the network.
- Revised and updated the IT Security Policy.
- Implemented on-spot billing for branches and up-country areas, improving meter reading efficiency for customers.
- Deployed physical access control systems to improve security at NWSC sites.
- Set up WAN/LAN networking (Cisco) for newly taken over NWSC towns.
- Achieved minimal virus incidents by ensuring all computers and servers were protected with active, updating antivirus software.
- Successfully implemented wireless network encryption/authentication for the head office.
- Conducted regular staff awareness briefings to promote IT security practices.
- Upgraded and installed the latest Operating System and patches on all computers.
- Contributed to the successful execution of the International African Water Association (AFWA) Congress in Kampala by managing presentation laptops and PA systems.
- Significantly improved systems management by enhancing monitoring and support processes.
- Optimized Helpdesk management, resulting in high user satisfaction.
- Achieved high availability of user systems, minimizing downtime.
Successfully rolled out newly acquired software to over 40 NWSC branches, improving operational efficiency
Affiliations
· Member of ICT Association of Uganda
· ISACA International
Certification
CISA - Certified Information Systems Auditor
Timeline
Principal IT Officer – Infrastructure & Security
National Water and Sewerage Corporation
02.2021 - Current
Certified ISO/IEC 27001- Information Security Management Systems, Lead Implementer & Trainer
08-2019
CISA - Certified Information Systems Auditor
10-2017
Cisco Certified Networking Associate (CCNA)
08-2009
Master of Science - SOFTWARE ENGINEERING & DATA COMMUNICATIONS
MAKERERE UNIVERSITY
Similar Profiles
Joanitah MbabaziJoanitah Mbabazi
Customer Relations Officer at National Water And Sewerage CorporationCustomer Relations Officer at National Water And Sewerage Corporation
KYARIKUNDA EDINNAHKYARIKUNDA EDINNAH
Quality Control Officer at National Water and Sewerage Corporation (NWSC)Quality Control Officer at National Water and Sewerage Corporation (NWSC)
Margaret NaluleMargaret Nalule
Senior Human Resource Officer at National Water and Sewerage CorporationSenior Human Resource Officer at National Water and Sewerage Corporation