Edwin Kakule

• Achieved exceptional performance in fast-paced Document Processing Centre while managing multiple responsibilities without compromising quality.
• Trained staff on Customs technical aspects of HS classification and Rules of Origin.
• Executed real-time interventions during clearance processes to minimize revenue leakages.
• Organized weekly training sessions for DPC officers to improve efficiency in goods classification.
• Identified misuse of exemption procedures and mis-declarations, further reducing revenue losses.
• Managed client expectations in high-pressure situations, ensuring timely engagement and resolution.
• Resolved customer complaints promptly, maintaining high levels of satisfaction.
• Supervised a team of seven officers in daily operations, fostering a collaborative environment.

• Shared East African Community (EAC) Rules of Origin with JICA experts.
• Prepared comprehensive training materials on Rules of Origin.
• Conducted multiple training sessions for South Sudan Customs Officers on Rules of Origin.
• Executed follow-up activities to reinforce learning among trainees.
• Developed monthly assignments for trainees post-initial training session.
• Advised on implementation of Rules of Origin system in South Sudan.
• Provided insights on customs matters in EAC and Uganda to JICA experts.
• Supported project activities as Master Trainer for JICA experts.

• Earned Customs Audit Exceptional Service Award for improving performance reporting and work plan development.
• Collaborated with IT to automate performance reporting, simplifying supervisor submissions.
• Streamlined processes enabled timely reporting of division accomplishments and aligned work plans.

Prepared and presented reports on team performance, challenges, and achievements to division management.

• Conducted performance evaluations, delivering constructive feedback and establishing individual goals.