Elifazi Ddamulira
Kampala
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Senior Operations Manager
Ehany Marketing Agency
Kampala,uganda
12.2022 - Current
- Allocated resources to planned programs according to business objectives.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Prepared documents for internal and external audits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Procured contracting arrangements with sub-contractors and service providers.
- Reduced operational risks while organizing data to forecast performance trends.
Senior Operations Manager
Zuritap Mobile Uganda
Kampala,uganda
11.2020 - 11.2022
- Allocated resources to planned programs according to business objectives.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Oversaw staff and sub-contractor performance review assessments.
- Trained new employees on proper protocols and customer service standards.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Raised property accuracy and accountability by creating new automated tracking method.
- Procured contracting arrangements with sub-contractors and service providers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Head of Procurement and Stores
Eris Pharmaceuticals Limited
Kampala, Uganda
05.2013 - 04.2017
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and a fast-paced environment.
Assistant Procurement Manager
Eris Pharmaceuticals Limited
Kampala,uganda
09.2012 - 05.2013
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Negotiated pricing and terms with vendors to secure best value for company.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
Education
Bachelor of Science - Business Statistics
Makerere University
Kampala ,Uganda01.2014
Skills
- Operations Management
- Procedure Optimization
- Operational Logistics
- Budget Administration
- Training Initiatives
- Inventory Tracking and Management
- Cost Efficiency
- Data Entry
- Analytical and Critical Thinking
- Quarterly Forecasting
- Strategize Business Plans
- Hiring and Onboarding
- Microsoft Excel
Timeline
Senior Operations Manager
Ehany Marketing Agency
12.2022 - Current
Senior Operations Manager
Zuritap Mobile Uganda
11.2020 - 11.2022
Head of Procurement and Stores
Eris Pharmaceuticals Limited
05.2013 - 04.2017
Assistant Procurement Manager
Eris Pharmaceuticals Limited
09.2012 - 05.2013
Bachelor of Science - Business Statistics
Makerere University
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